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CTS Project Executive Company & Role Description Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth. The Project Executive is responsible for ensuring success and completion of CTS projects, supporting the Project Manager, liaising with customers and suppliers to guarantee complete satisfaction. To support our Clinical Trial Services (CTS) department using solid project management and key account management skills to successfully see a project through to completion and to achieve Clinical Trial Supply (CT) group sales target (AOP). Role Accountabilities Expected Responsibilities for the CTS Project Executive are: Customer Account and Sales Operation Management • Provide proactive communication and excellent customer service to build and nurture client loyalty, trust, and satisfaction., • Working with the Project Managers and Snr Director to ensure the accurate and successful delivery of CTS projects against agreed KPIs and timeframes., • Prompt effective response time for internal and external communication., • Effective handling of all sales activities from order enquiry through to shipment., • Resolve queries and complaints in accordance with TPG SOPS or inform PM and Snr CTS Director in a timely manner., • Liaise with vendors to elevate competitive advantage through value and sourcing solutions., • Develop and maintain CTS Vendor database., • Liaise with customers to ensure timely and accurate delivery of projects., • Ensure all Customer records and Trackers are accurate and up to date with all CT projects and related information., • Maintain all documents used to aid internal communication and reporting are accurate and up to date., • Ensure all logistical aspects of project delivery are communicated in a timely and accurate manner with the necessary department., • Ensure compliance and traceability opposite product integrity throughout the procurement/project supply chain., • Ensure all license documentation and QA related activities are in place and being managed opposite CT orders and project delivery., • Ensure any risks identified are escalated to the PM and Senior Director in a timely manner., • Work within current quality, regulatory and Company requirements., • Work closely with the finance team to ensure that all financial aspects of project delivery are communicated in a timely and accurate manner., • Work closely with all departments within the organization., • Understand and work within the constraints of customs, import and export regulations for global shipping and complete necessary shipping documents. Desired Candidate Profile & Capabilities Required: • Local to the St Albans area and able to travel into the office (located in Redbourn), • Bachelors or equivalent experience., • Have the right to work in the UK., • Excellent verbal and written communication skills in English., • Familiarity with project management tools, Microsoft Teams etc., • Ability to work as an individual contributor in a Results-Focused work environment., • Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers., • Problem-solving: Able to handle difficult or unexpected situations in the workplace as well as complex business challenges., • Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them., • Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations., • Project Management: Able to effectively coordinate a project from start to finish; using effective communication, interpersonal skills, and organization to complete projects within defined parameters and timelines. Compensation & Benefits • Salary £35,000 plus commission, • Pension scheme, • Private health insurance, • Attractive performance incentive plan, • Vacation, Volunteer and paid sick leave Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment. Check out view our core values and learn more about our company. Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required. Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

* * SALARY: Up to £42,600 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Multiple fixed term contracts available, full time 35 hours per week & part time 32 hours per week CLOSING DATE: 06/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Customer Resolutions Team Manager to lead and develop a team within our Customer Resolutions function, making sure we deliver outstanding service to our customers—even when things go wrong. This is a role where your decisions genuinely change customer outcomes and shape how we’re seen as a business. In this high‑impact role, you’ll coach and support your team to perform at their best, embed empathy throughout the complaints journey, and drive continuous improvement to deliver fair, consistent, high‑quality resolutions that align with our mission and values. You’ll take ownership of monitoring complaint volumes and progress, ensuring we meet all regulatory timescales and deliver outcomes that meet the standards set by the FCA, FOS, TCF, and Vulnerable Customer guidance. What you’ll be doing: • Overseeing and allocating team and individual caseloads, ensuring effective engagement with FOS and legal partners., • Managing complex, high‑risk, high‑profile, and CEO complaint escalations., • Ensuring fair, evidence‑based and proportionate customer outcomes within authority limits., • Supporting balanced decisions that consider customer circumstances, inconvenience and distress., • Negotiating resolutions with the Volkswagen Brand CSC and Retailer Network to achieve best‑possible outcomes., • Managing relationships with senior internal and external stakeholders, including legal teams and the FOS., • Overseeing diagnostic and triage processes to prioritise and route complaints effectively., • Leading team performance, addressing underperformance and developing high performers., • Conducting quality assurance to ensure FCA compliance and consistently high‑quality customer experiences., • Delivering regular coaching and 1:1s to drive performance improvement., • Ensuring accurate case logging to support root‑cause analysis and regulatory reporting., • Ensuring appropriate support for all customer types, including vulnerable customers., • Acting as a TCF Champion and point of escalation, embedding TCF outcomes across the team., • Supporting team engagement with VWFS culture and long‑term strategic goals. Our Customer Resolutions team sits within the Customer Operations department, and our purpose is to transform moments of customer distress into genuine delight. We’re passionate about delivering fair, thoughtful, and timely outcomes, and we’re looking for someone who shares this commitment. Essential experience & skills: • Strong PC literacy, including confident use of Microsoft Office., • Excellent written and verbal communication skills., • Proven ability to manage and influence stakeholder expectations., • Confident in handling customers and colleagues at all levels., • Strong organisational skills with the ability to prioritise and meet deadlines under pressure., • Solid understanding of TCF, FCA, FOS and Vulnerable Customer requirements., • Experience working in a complaint's environment (Financial Services preferred)., • Demonstrated experience in people management., • Skilled in complaint handling. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: From £56,816 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time, permanent CLOSING DATE: 09/03/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Direct Bank Product Manager who will play a key role in shaping, developing and delivering the savings product strategy and proposition for our Direct Banking division. In this role, during pre and post go live phases you will be responsible for the research, design, development and implementation of the product strategy, as well as the ongoing monitoring of product performance. You will ensure that all products meet customer needs while fully adhering to regulatory requirements and expectations. What you’ll be doing: • Support the development and delivery of the product strategy to achieve business objectives and ensure strong Consumer Duty outcomes., • Contribute to strategic planning and the long‑term product roadmap for savings deposit products, including prioritisation and management to ensure smooth, timely delivery that meets customer needs and commercial targets., • Prepare business cases for new product launches and pricing changes, ensuring the deposit portfolio aligns with funding requirements and commercial goals., • Actively support the creation, enhancement and implementation of new deposit products and propositions within the savings bank., • Partner with wider organisational reporting teams to design, develop and monitor analytics, performing quantitative analysis to support effective portfolio management and inform product decisions., • Support the Head of Direct Bank Product & Strategy in maintaining ongoing product compliance and ensuring Consumer Duty Fair Value Assessments are completed for all products., • A solid understanding of the retail banking and/or financial services sectors, including products, distribution channels and the end‑to‑end customer journey., • Significant experience operating within a digital and commercially driven environment., • Proven experience in product innovation and/or product development within banking/financial services., • Experience working within the UK savings market (desirable)., • Strong customer insight skills, using collaboration and a range of research techniques to optimise the customer experience end‑to‑end., • A good understanding of the regulatory framework governing retail deposits and the UK savings market., • A demonstrable track record of successfully delivering change through both internal teams and external partners. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 32.5 hours per week CLOSING DATE: 09/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Corporate Credit Specialist to drive the smooth, accurate and consistent delivery of the end‑to‑end credit assessment process for all our Dealers. This high‑impact, analytical role will play a key part in strengthening our decision‑making by producing insightful operational reporting, uncovering anomalies, and safeguarding the integrity of our data. You’ll also support the Corporate Credit Assessment Team in managing and controlling wholesale funding limits—helping ensure our portfolio operates with clarity and control. What you’ll be doing: • Comply with all VW Bank UK rules, regulations and standards, including the European Organisational Handbook (E‑OHB)., • Analyse, interpret and input audited company accounts to maintain accurate Dealer risk ratings in the BERTA system., • Manage the end‑to‑end Dealer credit assessment process, ensuring all required documentation is collected, validated and approved within strict Section 18 German Banking Act timelines., • Prepare Dealer credit packs with the Credit Manager, carrying out financial analysis, assessing business structures (KYC), and requesting any additional information needed., • Administer and maintain systems used in the credit review process, completing End‑of‑Review tasks and ensuring all updates, diaries and scanned documents are recorded accurately., • Produce selected legal documentation for approval by the Credit Manager and/or Legal to ensure full legal compliance., • Register legal charges with Companies House and Land Registry to ensure Volkswagen Bank’s security interests are properly recorded., • Work with the Credit Manager team and the Dealer network to support day‑to‑day relationship management, including limit switch requests and query resolution., • Generate monthly performance reporting (dashboards, KPIs) using systems such as SAP BW, SAP BCA, Experian, Companies House, Section 18, SLI Dealer Portal and BERTA., • Provide administrative support during Dealer closures, terminations or failures., • Maintain and update procedures, policies and ARIS maps to ensure they remain accurate, relevant and compliant with E‑OHB and UK/German legislation., • Ensure all daily activities are completed in line with E‑OHB requirements., • Experience in financial services, banking and/or the motor industry., • Good understanding of balance sheets, financial ratios and security structures., • Strong drive, personal commitment and a desire to continuously develop skills and knowledge., • Proven ability to understand, interpret and work confidently with financial information., • A methodical, disciplined and proactive approach, with the focus needed to deliver in a fast‑paced environment., • Highly organised and self‑motivated, with the ability to manage multiple tasks, use initiative and meet deadlines., • Customer‑focused team player with excellent communication and interpersonal skills, able to build strong relationships at senior levels., • Positive attitude with the confidence to challenge appropriately when needed., • Agile mindset, able to adapt quickly to change, learn fast and respond effectively to new requirements. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

Responsibilities Do you turn complex MI into clear, Board ready insight? Do you enjoy raising reporting standards and telling a compelling story through data? If yes, come and join us as our next COO Reporting Governance Manager. This is a hybrid role with the flexibility to work both virtually and from our London office! At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. You will be the dedicated reporting specialist in the UK COO Office, elevating the quality, consistency and efficiency of governance and Board reporting across ABS UK. You will run monthly cycles, respond to ad hoc priorities and turn diverse inputs into concise, actionable insight for senior audiences. • Lead monthly governance and risk reporting cycles, dashboards and KPIs, • Create clear Board and committee packs, consolidating inputs and highlighting actionable insight, • Be the UK COO’s primary reporting partner, collaborating with COOs, the UK Chief of Staff and senior leaders, • Assure quality and regulatory alignment, constructively challenging submissions with governance, risk and compliance partners, • Experience in insurance and/or financial services producing senior level governance or Board reporting, • Strong data and analytical skills to interrogate MI and KPIs, spot trends and challenge constructively, • Excellent written and presentation skills, confident executive storytelling in PowerPoint, • Credible stakeholder manager, effective at senior levels and collaborative across COO, risk and compliance Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. #LI-HYBRID

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