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Business Analyst Edinburgh or Glasgow – hybrid Up to £50,000 + excellent benefits Head Resourcing is pleased to be working with our financial services client as they look to recruit a talented Business Analyst. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. Our client is looking for a Business Analyst to aid discovery and requirements gathering for strategic change initiatives, including software, regulatory, and transformation projects. Working closely with Product Owners, Squad Leads, and stakeholders across IT, Operations, and Architecture, you’ll drive projects from concept to delivery. You’ll also refine JIRA stories and backlogs, and promote continuous improvement through data-driven insights. Strong Agile expertise, financial services experience, and technical acumen are highly desirable for this position. Key Skills: • Proven experience in a Business Analyst position, • Proficiency in Business Analysis tools such as Jira, Confluence, Visio, or MIRO, • Experience with Agile, Scrum, and Waterfall methodologies, • Basic understanding of SQL, • Knowledge of IT infrastructure, including on-premises, hybrid, and cloud-based systems, • Comfortable working with development teams, • Experience within financial services is highly desirable but not essential If this is of interest, please apply now for a confidential chat to find out more.

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. Your team As a member of our Edinburgh-based team, you will collaborate with Software Engineers and Business Analysts from all around the world building high-quality solutions to support our existing and new clients. What you will do We are seeking a skilled and analytical Business Analyst to join our payments team. As a Business Analyst specialising in payments, you will play an important role in helping our organisation to optimise payment processes, analyse and address customer issues and gather new requirements, and ensure compliance with industry regulations. You will work closely with cross-functional teams and to develop solutions to meet market demands. Following Agile methodologies, you will also work closely with the Product Owner and Software Engineers to design, develop, test, and maintain functionality within the team’s responsibility. Your day-to-day job will include: • Evaluating and analysing payment processes to identify areas for improvement and efficiency., • Collaborating with stakeholders to understand business requirements and translating them into payment solutions, documenting them in our internal tools (JIRA, Confluence, Service Request platform)., • Designing and building functionalities to implement business solutions in Avaloq., • Remaining updated on payment industry regulations and standards., • Troubleshooting customer issues and internal requests, managing client interaction during testing phase, taking care of bug fixing and potential change requests, providing help resolving issues and answering questions., • Collaborating with developers during implementation and testing of new and existing functionality and bugfixes., • Working with colleagues from different locations and cultures., • Participating in Agile practices and ceremonies and working according to the Agile principles., • Strong track record of working in business analysis, ideally in payment industry and Agile environments., • Good knowledge of payment transaction products (transfers, direct debits, card processing, etc.) with a familiarity with payment industry regulations (e.g., ISO20022, CBPR+, SEPA, PSD2…)., • Excellent logical, analytical, and problem-solving skills with an eagerness to learn and understand the business needs with a detail-oriented approach to impact analysis, troubleshooting and/or co-ordination with other teams., • Ability to work collaboratively in a distributed team environment, willing to contribute and help other team members to successfully achieve team goals. #hybrid

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. This is an exciting opportunity to be part of the regional CTO department which is tasked with maintaining and enhancing our Avaloq software and products. As the Senior Technical Business Analyst and Team Lead for Digital Channels Region International, your role is to steer and coordinate the team's activities. You will identify the amount of effort required for new features. You will also develop and implement digital solutions for our customers. Part of the role will also be to act as stream lead on customer projects. Additionally, you will be oversee your team's to fulfilments of their KPIs and take care of the people management tasks. • Work with internal stakeholders to implement change in daily processes which enhance and streamline Digital services to improve customer satisfaction ratings., • Maintain positive relationships with network and clients, ensuring proficient delivery of all services in line with the agreed service level agreements., • Assume the role of senior point of contact for escalations involving the Digital team., • Coordinate your project team to deliver the agreed scope and support developers by outlining customers' requirements., • Develop your team through inspiring guidance, foster a culture of openness and excellence for cross-functional and interregional collaboration, plus build a promising talent pipeline., • Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets., • A solid track record working in technical role with the ability to think strategically, be process-oriented, analyze issues and understand complex situations, • Proven managerial or team lead experience in a global organization and multicultural environment, • Knowledge of Digital Banking, • Avaloq solutions know-how or Avaloq ACCP certification, • University degree or equivalent qualification and/or operational experience of web and mobile banking products (Development of iOS Mobile apps and Android apps), • Experience with Angular and Typescript In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #LI-Hybrid

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues. We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential. This is an excellent opportunity for an ambitious Product Manager with a broad knowledge of Private Banking and Wealth Management to join us. You will support clients by understanding their goals, and by applying your market expertise in tandem with your awareness of what technology can offer. You will play a pivotal role in the growth and standardisation of Avaloq’s product offering to clients by creating future-proof product strategy and delivering scalable solutions. • Collaborate with clients using a personalised approach to gather and coordinate their requirements, • Translate technical requirements for Avaloq’s internal teams to build effective and regulation-compliant solutions, • Conduct analysis to ascertain gaps, regulatory requirements and areas that require further research, • Shape product strategies and roadmaps which are customer-centric and drive innovation, • Join forces with other internal and external specialists through Community Forums to share updates and augment Avaloq’s knowledge of market, product and regulatory changes., • Proven experience working as a Business Analyst or Product Manager in a client-facing role, • Broad expertise across Private Banking and Wealth Management: operations, products, payments, trading, lending, corporate actions, rebalancing, onboarding, regulatory change and reporting etc., • Utilise exceptional communication, collaboration skills and natural curiosity to reach solutions with internal and external stakeholders, • Maintain a relationship with financial bodies to keep up to date with market trends (e.g. FCA, HMRC, PRA, FPC, CISI, PSR) In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations. #LI-Hybrid

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