Network Operations Engineer II
2 days ago
Belfast
Network Operations Engineer II • Hybrid Role - 2 Days/week required in the office, • Full-time, • City: Belfast, • Acts as first responders, helping to organize and control incident response., • Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met, • Handling technical support issues with simple to medium complexity, • Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure, • Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests, • Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates), • Maintain a positive attitude and a high level of customer service at all times, • Contribute to the overall development of the operational systems and processes, • Maintain accurate troubleshooting records through industry standard ticketing systems, • Experience in a fast paced, enterprise NOC role (minimum 2nd line), • Support experience of LAN & WAN technologies:, • R/S: OSPF, BGP, TCP/IP, Layer 2 architectures, • Exposure to firewalls with an understanding of:, • Security Posture: Firewalling, ACLs, industry best practice, Internet architectures, • VPN: IPSec and SSL, • Understanding of Wireless technologies:, • Understanding/experience with ISO and ITIL standards, • Experience Supporting or Working with Cloud Technologies Desirable:, • Enterprise R&S certification (Cisco, Juniper, etc.), • Enterprise Firewall Certification (Palo Alto, Fortinet, etc.), • Enterprise Wireless Certification (Aruba, Meraki, etc.), • Load Balancing - F5 LB, iRules, persistence, etc., • Cloud Certification - GCP (Preferable) / AWS / Azure Certification, • Toolset Management experience (Solarwinds, or similar), • WCA (Wireshark Certified) - or experience with hardware based packet capture systems., • Multicast: PIM-SM, MSDP, AnyCastRP Company Benefits:, • Bonus Programme, • Equity Programme, • Employee Stock Purchase Plan (ESPP), • Private Medical and Dental coverage, • Mental Health Benefit Programme, • Group Pension Plan, • Income Protection, • Life Assurance, • Cycle To Work, • EV Car Benefit Scheme, • Gym Membership, • Family Leave, • Education Assistance - MBA/Advanced Degree/Bachelor Degree, • Ongoing Employee Development Training/Certification WHJS1_NI