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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer market. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Understanding our onboarding process and requirements. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Typically being the first Allica Bank representative that SMEs speak to, so always being professional, courteous and friendly. Proactively learning our products and criteria over time, so that you can identify opportunities, becoming ever more efficient and effective at engaging and qualifying prospects and converting them to active customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Making your colleagues proud that you represent Allica, by ensuring excellent service for our SME customers, prospects and advisors. Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & Experience You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust. You will evidence a track record of working in fast paced environments, dealing with change well and showing an adaptable approach to deliver on the organisation’s goals. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. </span></p> </span></p> We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. </span></p> </span></p> We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. </span></p> </span></p> What’s in it for you</span></b> </span></p> </span></p> • Competitive salary </span></span></li> • Private healthcare for you and your family </span></span></li> • Pension scheme </span></span></li> • Flexible working options including working from home or our Marylebone office </span></span></li> • 60 days’ work anywhere, even outside the UK if you want </span></span></li> • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday </span></span></li> • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget </span></span></li> • Employee Assistance Programme and wellbeing portal </span></span></li></ul> </span></p> The role</span></b> </span></p> </span></span></p> We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.</span> </span></p> </span></p> Key responsibilities: </span></p> </span></p> • Community Strategy </span></span></li> • Customer Education & Content </span></span></li> • Knowledge Management </span></span></li> • Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing </span></span></li></ul> </span></p> Must have: </span></p> </span></p> • Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business. </span></span></li> • Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement. </span></span></li> • Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials. </span></span></li> • Understanding of customer education, self -service and knowledge management best practices. </span></span></li> • Familiarity with B2B customer community platforms, content management systems and digital engagement tools. </span></span></li> • Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features. </span></span></li> • Passion and expertise in AI -driven search, content discoverability and digital knowledge ecosystems. </span></span></li> • Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms. </span></span></li> • A proactive, creative mindset with a passion to deliver best -in -class customer experience and customer engagement at scale. </span></span></li></ul> </div>

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at . Visit our Mission and Culture doc . Customer Success at HeyGen exists to ensure customers realize measurable business value from the platform, not just product adoption. HeyGen is not just a video creation tool. It is an operational capability that changes the cost, speed, scalability, and global consistency of video production across an organization. Customer Success owns making that transformation real after the sale. We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers. This role carries the full Enterprise CSM mandate: anchoring customers on outcomes, not features, and driving retention and expansion through demonstrated value — delivered in the customer's language and time zone. • Location: United Kingdom (remote), working European business hours., • Language: Full professional fluency in French and English is required. You will run onboarding, business reviews, and executive conversations directly in French for French-speaking accounts, and collaborate daily in English with our global team. Proficiency in German is a strong plus., • Engagement type: Independent contractor. Compensation, duration, and terms to be defined in the contractor agreement., • Own post-sale value realization for your assigned Enterprise customers, translating sales intent into measurable business outcomes., • Anchor customer conversations around business impact, including:, • Cost structure reduction, • Time-to-content compression, • Scalable output without linear headcount growth, • Global consistency at local speed, • Guide customers through staged value progression:, • Immediate value (0–30 days), • Structural value (30–90 days), • Strategic value (90+ days), • Define, track, and reinforce outcome-oriented success metrics, not just usage (e.g., time-to-value, cost savings, workflow adoption, renewal readiness)., • Run structured business reviews — in French where appropriate — that reinforce ROI and long-term value., • Own renewal readiness for your accounts well in advance of contract expiration, baselining and documenting value realized during the term., • Identify expansion opportunities that are justified by demonstrated impact, new workflows, or broader organizational adoption, not opportunistic upsell., • Proactively assess churn risk and take action early through value re-anchoring and stakeholder alignment., • Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience and clear ownership boundaries — bridging time zones between EMEA customers and a US-based team., • Act as HeyGen's cultural and linguistic bridge for French-speaking customers: localize playbooks, enablement assets, and success plans where it accelerates value., • Enjoy rolling up your sleeves and contributing to the continuous improvement of our operating cadence and customer engagement model as we scale in EMEA., • Faster time-to-value across your EMEA book of business, • Healthy accounts progressing through the immediate → structural → strategic value phases, • Strong retention and improved Net Dollar Retention across the portfolio, • Renewals anchored in documented, customer-recognized value — no last-minute scrambles, • Expansion driven by demonstrated impact and well-grounded value narratives, • French-speaking customers who feel HeyGen operates as a local partner, not a distant US vendor, • 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment, preferably with AI tools., • Full professional or native fluency in French and English, including comfort leading executive-facing conversations and writing customer-facing materials in French, and operating internally in English., • Proficiency in German is a strong plus, given our growing DACH customer base., • Experience operating in Enterprise CS motions, including PLG and sales-led models; experience with EMEA enterprise customers strongly preferred., • Proven ability to manage accounts using business outcomes and metrics, not just activity., • Comfort working with ambiguity and exercising judgment in how to prioritize customer effort — especially important in a contract role with high autonomy., • Strong written and verbal communication skills in both languages, including executive-facing conversations., • Experience building repeatable CS playbooks and processes., • Data-informed mindset with the ability to synthesize insights into clear recommendations., • Comfort operating independently across time zones with a primarily US-based team; thrives in a fast-paced environment. We operate like a modern AI-native startup. You should be comfortable learning and leveraging tools quickly. • CRM proficiency (Salesforce preferred) for account tracking and renewal forecasting., • Experience with data visualization / BI tools such as Hex (or similar) to analyze and present insights., • Strong working knowledge of Slack for cross-functional, async collaboration across time zones., • Familiarity with AI-native workflows and tooling; comfort experimenting with new tools (including AI assistants) to improve efficiency., • CS at HeyGen is a strategic, revenue-impacting function, not a support wrapper., • You'll have real ownership, autonomy, and accountability over outcomes., • You'll be our first CS hire in the UK, joining a growing EMEA presence and helping define what "great" looks like as we scale Enterprise CS across the region., • Work with the world's top companies and fundamentally reimagine how customers create and operate. £70,000 – £110,000 annual salary target Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, as well as location, market and business considerations when extending an offer. HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. Location: Remote, within EMEA time zones. The impact you will have: At Notabene, the success of our customers drives everything that we do, and our Customer Success team is at the heart of that. You will own a book of customers across EMEA, from crypto-native exchanges and payment providers through to the financial institutions and fintechs now launching digital asset products. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them. The commercial conversation sits with you, which means renewals, pricing and upsells are yours to run. You are also a technical point of contact for your customers. These conversations get technical early, and you should be able to sit with a customer's integration team and be useful. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background. Within a year you are successful if… Net retention across your book has grown, and you can name the renewals and upsells that did it Your customers are live and using the product, and the ones at risk were identified early You have found and qualified upsell opportunities inside your existing customers, and converted a good number of them Customers come to you first, on their compliance programme and on their commercial relationship with us You can demonstrate real knowledge of our product and of the wider industry What you will be doing: Owning the post-sales journey for your customers: onboarding, adoption, business reviews, renewal and upsell Running your own renewals and upsells, including pricing and the conversation with the economic buyer Guiding customers through their Travel Rule programmes and their stablecoin payment products Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck Monitoring usage, engagement and risk signals, and acting on them with a clear plan well before they become a renewal problem Finding growth inside your existing customers across adjacent teams, entities and products, and working with Sales on the net-new ones Building relationships across compliance, operations and engineering, so the relationship never rests on one contact Bringing customer and competitor insight back to product, sales and marketing Keeping records current in HubSpot Some on-call duty outside office hours What you bring: Based in EMEA, able to cover customers across the region Around 5 years in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, managing your own book of customers Commercial ownership. You have run your own renewals and upsells and negotiated pricing, without passing the deal back to Sales Some technical range. You can work through API documentation, read a request and response, and form a view on why an integration is behaving the way it is Experience across a mix of customers, from mid-market through to enterprise Experience across the full lifecycle, from onboarding through to expansion Exposure to compliance-driven or regulated environments A doer. You own the detail yourself, and you move without waiting for a process to exist Good judgement with people and real interest in solving their problems Comfortable working autonomously and getting stuck in Travel Rule, stablecoin payments or digital asset compliance experience Experience with banks and regulated financial institutions entering digital assets Having built Customer Success processes and playbooks from scratch

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. We’re beyond early-stage chaos, offering stability. We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation Trust-Based Vacation: Take as much time off as you need, when you need it. Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). Flexible Work: Work how and where you do your best, with full autonomy over your day. Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. Private Medical Insurance: Fully covered health care. Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’. Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. Home Office Stipend: $200 for your ideal remote setup. Swag Welcome Gift: $70 credit to grab some merch. Reporting to: Senior Manager, Customer Success Location: Remote (UK or EU) OR London (Hybrid 2 days/week) Interviews: 4 Stages Start Date: ASAP Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment. As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership. First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success. By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size. By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership. By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management. By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management. Native French speaker with strong written and spoken English 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role Strong stakeholder management skills, comfortable engaging up to C-level A solid understanding of the digital marketing landscape, including paid search Strong analytical skills — confident working with data and translating it into actionable insights A customer-centric mindset focused on delivering value and driving outcomes SaaS background is a plus Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. You’ll work closely with: Simon Koehli Director, Customer Success - EMEA _ Stephanie Richardson Senior Manager, Customer Success - EMEA _

We are looking for hardworking technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to craft and build reliable, scalable systems using our data platform. Our team is made up of hardworking software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales reps and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. As MongoDB continues to expand product offerings and features within the MongoDB Atlas Data Platform, MongoDB is seeking an expert in application search. This role will focus on being a product specialist of Atlas Search within the presales organization. Beyond the normal tasks of a MongoDB Solutions Architect, this specialist role will operate in a worldwide team, assist in the most complex search deal cycles, assist in search enablement, and work closely with the Atlas Search product team to close the feedback loop and further enhance the product moving forward. This includes both lexical and semantic search offerings. This role will be based remotely in Barcelona, Dublin & London. • 3+ years of search expertise (Elasticsearch, Lucene, Solr, Algolia, Lucidworks, or similar), • 3+ years of software development experience, • 3+ years of pre-sales experience with enterprise software, • Solid understanding and ability to code with two or more modern scripting languages (e.g. Python, Node.js, etc) and/or popular programming languages (e.g. C, C++, C#, Java, etc), • Experience with scalable and highly available distributed systems, • Excellent presentation and interpersonal skills, • A Bachelor’s degree or equivalent work experience, • Ability to travel approximately 25% of the time, • Experience selling databases and/or deploying applications with any of the major cloud providers, • Experience with database programming and data models, • A MongoDB Certification, • A major cloud provider certification, • Design systems, applications, and infrastructure to help drive software development projects using MongoDB and the Atlas Developer Data Platform (DDP), • Advise customers on architectures, patterns, and strategies for making the best use of MongoDB, • Expertly articulate the business value of MongoDB solutions, • Align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel, • Translate technical concepts and patterns into business benefits for management and executives, • Act as a liaison, collecting feedback from the field to relay back to the Product Management team, • Help drive demand through participation in both industry-known trade-shows as well account-based marketing events, • Demonstrate resilience and sound judgment in dealing with business challenges, • Proactively seek opportunities to support and mentor other pre-sales team members and share standard methodologies, • Help enable other solutions architects with knowledge on search technical and business concepts as well as build tools to allow other SAs to demonstrate these concepts, • Assist in the direction of Vector Search and AI/ML through taking customer needs and interactions to Product Management, • Embody _ in our interactions with internal teams and customers, • The rapidly growing MongoDB product suite, including, • Core database server, • Atlas (fully managed cloud database service), • The Atlas Developer Data Platform including Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, Atlas for the Edge, Realm, Charts, and Atlas Streams Processing, • Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark, • Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes, • Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, DevOps, cloud, security MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our _ guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys., and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426467

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the _ suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

As a Sales Executive at Hill, you’ll be the face of our developments—helping customers find their perfect home while meeting reservation, exchange, and completion targets. From first enquiry to key handover, you’ll deliver an outstanding customer experience and ensure every step of the journey reflects Hill’s commitment to quality. This is a hands‑on role for someone who’s commercially driven, people‑focused, and passionate about property. You’ll work closely with the wider sales, legal and construction teams to help turn plans into places—and enquiries into happy homeowners. • Secure reservations, exchanges and completions in line with monthly targets, • Follow up leads and qualify customer needs and affordability, • Maintain accurate customer records using Sales Seek, YourKeys and other systems, • Guide buyers through the Hill Customer Journey from enquiry to handover, • Promote our recommended mortgage brokers and solicitors to support exchanges, • Manage contracts, reservation paperwork and AML compliance, • Liaise with construction and site teams to ensure homes are ready for completion, • Conduct home demonstrations and key handovers, • Support site launches, marketing events and promotional activity, • Stay informed on local market trends and competitor schemes, • Experience in new home or property sales, • Understanding of the conveyancing process and mortgage milestones, • Strong customer service and communication skills, • Confidence using CRM systems and reporting tools, • Excellent organisation and ability to work to deadlines, • Comfortable working independently and in a team, • Professional, proactive and aligned with Hill’s values, • Compliance awareness and a commitment to delivering NHBC / HBF Five Star service, • 26 days holiday, • Private healthcare and wellbeing platform, • Hill Incentive scheme and retail discounts, • Volunteering days and continuous learning opportunities, • A high-performing and supportive team culture, • competitive salary and package At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high-quality homes and shaping vibrant communities across the UK. Our culture is underpinned by our values: • Ambition – we set bold goals and support each other to exceed them, • Impact – we focus on delivering meaningful outcomes, • Agility – we move quickly, adapt confidently, and embrace change, • Collaboration – we work together to achieve more, sharing success along the way As a privately owned business, we’re able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard‑working, driven people thrive here — and are recognised for what they deliver and how they deliver it. Join Hill and be part of a forward‑thinking, values‑led team. Together, we’re not just building homes — we’re building a lasting legacy. We are proud to be a Disability Confident Employer. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process. #J-18808-Ljbffr

At Elizabeth Scarlett, we exist to create joy, inspire wonder, and protect wildlife - using art and design to connect people to nature, and to one another. By 2030, our goal is to have contributed over £2 million to wildlife conservation. As our Trade Marketing & VM Manager, you will join a team that leads with kindness, dreams big and takes action together, owning how Elizabeth Scarlett shows up in every wholesale partner's space - from sales tools, VM displays and our B2B Shopify site and Klaviyo newsletters, to trade shows and events across the UK and US. Reporting to: Head of Sales Hybrid: 1 days per week in Potters Bar, 1 day national travel to partner sites and trade shows Employment type: Full Time A large part of Elizabeth Scarlett's growth runs through our wholesale partners - and every stand, display, and trade show is a chance to win a customer we'd never reach otherwise. This role owns that physical brand experience end to end. This is your chance to shape how premium doors like John Lewis and Fortnum & Mason experience the brand from day one, and turn a fixed trade marketing budget into activations that pay for themselves in new customers. 1. Own Events, Trade Shows & Brand Activations • Brief, budget, source suppliers for, staff and deliver trade shows and events end to end - form concepts through to on-site execution., • Report post-event ROI so we know what each show or activation actually returned., • Plan and deliver brand activations with key retail partners, framed as customer‑acquisition moments., • Build the seasonal activation plan that keeps partner‑facing activity on‑brand and in‑season. 1. Own VM, POS & Showroom Kit • Design, source and roll out best‑in‑class VM displays and POS across every wholesale partner., • Own the showroom , samples and seasonal refreshes, keeping them a true reflection of the brand., • Build and maintain a black book of suppliers, fabricators and printers who can deliver at pace., • Represent Elizabeth Scarlett in person at trade shows, showroom visits and partner sites as a confident brand ambassador. 1. Own the Trade Marketing Calendar, Budget & Sales Tools • Managing Trade Marketing spend to given budgets, • Create VM guidelines, training decks and selling videos that help new premium doors launch well., • Manage the B2B Shopify site and build commercial trade newsletters in Klaviyo . 1. Own US Trade Marketing • Adapt the trade marketing calendar, VM/POS approach and activation plan for US retail partners alongside the UK., • Navigate different US retail cultures, timelines and partner expectations., • Build US‑specific supplier and partner relationships as the market grows. 1. Mindset • A display is never just a display. Whether it's a stand, a POS unit or a showroom shelf, you see every as a piece of the Elizabeth Scarlett story - not a box to tick off a list., • Resourceful by nature. No display yet? Is a partner's space awkward? You'll take it in your stride and find a way to make it happen., • An end-to-end owner, not a hand-off artist. From the first concept - through sourcing, budget, logistics and the on‑site set‑up, you’re proud to take full ownership, • An eye for design, a head for numbers. Beautiful ideas, tight budget? You'll find the version that works for both, sell‑in and sell‑through included. 1. Must-have skills • Confident in Adobe Creative Suite (Photoshop) and Figma for high‑quality trade marketing assets., • Experience with Shopify and Klaviyo ., • Full UK driving licence , with flexibility to travel nationally at least 2 days a week., • A portfolio of creative, brand‑led work, • Comfortable owning a budget and building a supplier network from scratch. 1. Nice-to-have • An existing black book of suppliers, fabricators, printers or event contacts., • Experience launching brands into prestige UK doors 1. Experience • Likely 3+ years in a similar Trade Marketing, VM or Events role, • Senior‑level experience with national, prestige UK retail partners, comfortable across UK and US retail cultures, timelines and expectations., • Backgrounds we value: fashion, homeware, lifestyle, gifting or beauty brands with a wholesale or trade channel. 1. Values fit • Kind, collaborative and uplifting., • Excited to join a purpose‑led brand blending creativity, commerciality and conservation., • You treat the brand's value as something to protect — from a display's finish to a supplier contract's margin., • You move fast and learn as you go, happy to try an activation format for the first time and iterate from there., • You care visibly about how a display looks and feels in person, not on a deck. At 6 months, you’ll have built a brilliant black book of trusted suppliers, delivered your first event or activation with a clear link to D2C acquisition, and brought our seasonal lookbooks, VM updates and sales tools to life. You’ll be confidently managing and developing our B2B site and delivering engaging, commercially focused Klaviyo newsletters - all while keeping us on budget across the UK and US. At 12 months, you’ll have built a strong rhythm across our UK and US trade marketing activity, successfully delivered seasonal activations and campaigns, and created a suite of beautiful, commercially useful tools that help our wholesale partners sell the brand. You’ll have built strong relationships, managed budgets and suppliers confidently, and become a real driving force behind how Elizabeth Scarlett comes to life beyond our own channels. You're probably not the right fit if… • You prefer to be given a detailed brief rather than enjoy shaping the idea and figuring out how to bring it to life., • You’re looking for a purely creative role - this one is as much about commercial thinking, organisation and making things happen., • You’d rather hand a problem over than roll your sleeves up and find a practical way through it., • You don’t enjoy being close to the action - this role is hands‑on, collaborative and involves being involved from the initial idea right through to seeing it come to life., • You’d prefer to stay behind a desk - there’s freedom to travel, visit stores, meet partners and suppliers, and be where the brand is coming to life., • You don’t enjoy the detail that sits behind great execution - from suppliers and budgets to VM, sales tools and timelines., • You prefer working within one channel or market rather than having the variety of UK and US wholesale, B2B, CRM, VM and activations. Salary, bonus & benefits • 10% performance bonus, • Life assurance & enhanced Pension contributions Flexibility and time • Hybrid (2 days in‑office) with regular time in Potters Bar, • Up to 1 month "work anywhere" in the UK, • Annual L&D budget (3% of salary), • Annual summer retreat (e.g. 42 Acres, Somerset), • £500 ES products per year at 60% team discount, • 25% friends and family discount Impact and ownership • Full ownership of ES's physical brand presence across every wholesale partner, UK and US; direct contribution to our wildlife conservation mission, • Screening call with our Talent Acquisition Associate, • Interview with our Head of Sales, • Take‑home task or case study, • Final round: presentation and interview with our Head of Sales & Commercial Director Help every Elizabeth Scarlett partner door tell our story properly. #J-18808-Ljbffr

Full-Time | North London We are looking for a creative, commercially minded Marketing Manager to take ownership of the marketing strategy and day-to-day marketing activity for a busy and growing hospitality business. This is a hands-on role. We are not looking for someone who simply manages agencies or produces marketing plans. We want someone who can develop the strategy, create great content, execute campaigns, organise events and partnerships, manage the marketing budget and then measure what actually worked. Social media will be a major part of the role, so the successful candidate must genuinely understand how to create content that people want to watch, share and engage with — particularly across Instagram and TikTok. We're looking for someone at an early-to-mid stage of their marketing career who already has meaningful professional experience. This isn't intended as a first graduate role; we want someone ready to take ownership of a brand and its marketing activity. You will be responsible for developing and implementing the overall marketing strategy, working directly with senior management and the restaurant team. • Develop the annual and quarterly marketing strategy and campaign calendar., • Translate commercial objectives into practical marketing activity., • Develop campaigns to increase awareness, customer acquisition, repeat visits and engagement., • Protect and develop the visual identity, tone of voice and overall positioning of the brand., • Identify new opportunities to build the brand both digitally and physically., • Take day-to-day ownership of the brand's social media channels., • Develop the social media content strategy and calendar., • Create engaging short-form content for Instagram, TikTok and other relevant platforms., • Be comfortable shooting content yourself in the restaurant using a phone or camera, rather than relying entirely on external photographers or agencies., • Film food, drinks, staff, events and behind-the-scenes content., • Edit and publish Reels, TikToks, Stories and other social content., • Write appropriate captions and campaign copy., • Identify trends quickly and determine which are appropriate for the brand., • Develop recurring content formats rather than relying on one-off posts., • Manage community engagement and responses., • Coordinate professional photography and videography where appropriate., • Manage paid social campaigns and targeted advertising., • Track reach, engagement, follower growth, conversion and campaign performance., • Develop and deliver events, activations and pop-ups that generate awareness and footfall., • Identify relevant brand collaborations and partnership opportunities., • Build relationships with complementary brands, local businesses and other potential partners., • Coordinate influencer and creator activity where commercially appropriate., • Develop launch events, seasonal campaigns and special promotions., • Ensure activity generates useful content and measurable marketing value rather than simply creating an event for its own sake., • Develop in-store campaigns and promotional materials., • Work with the operational team on new menu launches, drinks launches, seasonal campaigns and special events., • Ensure menus, signage and customer-facing marketing materials are consistent with the brand., • Identify opportunities to convert existing restaurant traffic into repeat customers., • Develop ways of capturing and using first-party customer data appropriately., • Develop email and direct marketing campaigns., • Build customer segmentation and targeted communications., • Support CRM and customer retention initiatives., • Develop campaigns designed to encourage customers to return rather than focusing solely on acquiring new followers., • Manage appropriate digital advertising and retargeting campaigns., • Manage the agreed marketing budget., • Allocate expenditure between content, paid social, advertising, events, partnerships, creators and other channels., • Maintain clear records of marketing expenditure., • Evaluate the performance of campaigns and marketing channels., • Report regularly to senior management on activity, results and planned campaigns., • Develop measurable KPIs for marketing activity., • Continuously assess what marketing activity is actually driving engagement, bookings, visits and revenue., • Stop or change activity that isn't delivering results and increase investment in activity that is. This role would suit someone who has already built a strong foundation in marketing and now wants considerably more ownership. You might currently be a Marketing Executive, Senior Marketing Executive, Social Media Manager, Brand Executive or Assistant Marketing Manager and feel ready to take responsibility for the complete marketing function. Ideally, you will have around 2–5 years of relevant professional experience, although we're more interested in what you've actually done than the number of years on your CV. Hospitality, restaurant, food & beverage, lifestyle, fashion or consumer-brand experience would be particularly relevant. • Highly creative but commercially minded., • Very strong on Instagram and TikTok., • Naturally interested in content and social media., • Comfortable appearing behind the camera and directing others in front of it., • Able to shoot and edit good-quality social content yourself., • Visually aware with a good understanding of branding., • A strong copywriter., • Organised enough to manage multiple campaigns simultaneously., • Comfortable managing budgets., • Able to analyse performance data and make decisions from it., • Confident working with senior management., • Comfortable working independently rather than waiting to be given a marketing brief., • Interested in restaurants, food, drink, culture and consumer trends. Experience with tools such as Meta Ads Manager, TikTok, Canva, CapCut/Adobe, email/CRM platforms and analytics tools would be beneficial. We don't want marketing activity simply for the sake of being active. Success in this role means creating a recognisable and engaging brand, producing consistently strong content, growing the right audience, increasing customer engagement and ultimately helping drive people into the restaurant. You will be expected to build a marketing function where we can increasingly understand: What did we spend? → What did we do? → Who did we reach? → What happened as a result? As our management reporting develops, we intend to establish more detailed marketing KPIs and attribution measures. These will be developed using reliable baseline data rather than arbitrary targets. This is an opportunity to take ownership of marketing for an established, high-volume hospitality business while it is entering its next stage of growth. You'll have significant freedom to develop ideas, create content, experiment with campaigns and shape how the brand presents itself. We want someone with the energy and creativity of a strong content marketer, but with the ambition and commercial awareness to develop into someone capable of running the entire marketing function as the business expands. Position: Marketing Manager Location: North London Employment: Full-time #J-18808-Ljbffr

At Elizabeth Scarlett, we exist to create joy, inspire wonder, and protect wildlife - using art and design to connect people to nature, and to one another. By 2030, our goal is to have contributed over £2 million to wildlife conservation. As our next Social Media Executive, you will join a team that leads with kindness, dreams big and takes action together. You will be helping to scale a creative, purpose-led brand while shaping the impact we make in the world. Employment type: Full Time Organic Social is a primary driver of brand affinity, community engagement, and sustainable growth. As Social Media Executive , you'll take full ownership of day-to-day execution across our social channels (currently Instagram and TikTok), sitting at the heart of how ES shows up daily online. Reporting to the Social & Influencer Manager, you'll work closely with the Influencer & Community Executive, and collaborate with the Brand and Creative teams, to bring campaigns, community, and platform-native content to life across every channel. If you're a genuine "Swiss Army knife" - ideas-led, hands‑on, and excited to own the calendar end-to-end rather than wait for direction, this role is for you: • Real ownership and responsibility across Instagram and TikTok - not a "support only" role, • Exposure to the full social engine: organic content, community, influencer collaboration, and event content, • Clear progression toward Senior Social Executive or Social Media Manager, • A collaborative team that values quality, autonomy, and learning This role is best suited to someone with solid platform execution experience for a brand who wants to deepen their content, community, and channel-growth skills before stepping into a Senior Executive or Manager role. 1. Own Social Channel Execution End-to-End Take ownership of content planning, creation, scheduling, and publishing across Instagram and TikTok to ensure ES has a steady flow of fresh, relevant, platform-native content on each. • Support the execution of the Organic Social strategy on Instagram in collaboration with the Social & Influencer Manager, • Manage feed, reels, stories, and highlights to ensure a cohesive brand presence on each platform, • Maintain consistent posting cadence, aligned with campaign priorities, • Stay ahead of trends, formats, features and emerging platforms, adapting content to what performs natively on each, • Proactively pitch new content ideas and even new channels (e.g. Pinterest) with a test-and-learn approach, rather than waiting to be asked You’ll be a key creative contributor within the Social Squad, stepping in as a hands‑on executor and creative contributor. • Manage the organic social content calendar and ensure alignment with wider marketing campaigns, • Translate campaign messaging into platform‑first storytelling, tailored to how each channel's audience actually consumes content, • Ensure a strong content mix across product, lifestyle, education, and community content on every channel, • Coordinate content from shoots, influencers, and UGC into a structured, cross-platform posting plan, • Brief channel‑specific content needs for social shoots & our in‑house creative team, • Ensure all content is reviewed and scheduled in line with the agreed plan before going live Work closely with the Influencer & Community Executive to amplify UGC and creator content, keeping every channel rooted in real community conversation. • Identify opportunities to re‑share community content across stories and feed, • Support engagement initiatives such as polls, Q&As, and interactive formats, • Adapt content between platforms, e.g. reshaping influencer or shoot content for Instagram, and editing it natively for TikTok, • Ensure every channel reflects community conversations and brand values 1. Performance Monitoring & Optimisation Track performance across channels, using insight to continuously sharpen what we make and where we put it. • Share weekly insights and recommendations, • Identify high‑performing content themes and formats, and where they should be prioritised, • Support monthly reporting and optimisation planning, • Feed insights back to help continuously shape the wider content strategy with the Social Media & Influencer Manager Mindset: • Collaborative and team‑focused, • Creative and proactive, • Highly organised and detail‑oriented, • Excited to learn, adapt, and take ownership across multiple platforms, • Entrepreneurial - pitches ideas and new channels proactively rather than waiting for direction Must-have skills: • Experience managing Instagram and/or TikTok for a brand (posting, content planning, engagement), • Comfortable working hands‑on across at least two social platforms, with willingness to build fluency in others, • Video editing skills (CapCut, Premiere, or similar) - essential for native TikTok content, • Excellent copywriting and visual storytelling, • Strong organisational and project management skills, • Ability to manage multiple campaigns, channels, and deadlines simultaneously Experience: • 2-3 years in social media, preferably managing Instagram and/or TikTok for a brand, • Lifestyle, beauty, fashion, or DTC brands preferred, • Backgrounds we value: Social Media Executive, Content Creator roles Culture fit: • Kind, collaborative, and uplifting, • Entrepreneurial and action‑oriented, • Excited to join a purpose‑led brand, • Comfortable in a fast‑paced environment, • Private medical insurance, health & wellbeing discounts, stress support, • Income protection (up to pension age), • Life assurance (up to pension age) Flexibility and time • Hybrid working (minimum 2 days in‑office), • Up to 1 month “work from anywhere” in a ±2 hr timezone, • Annual L&D budget (3% of salary), • Annual summer retreat (e.g. 42 Acres in Somerset), • 60% team discount, • 25% friends and family discount code Impact and ownership • Ownership of Instagram and TikTok as core growth channels, • Working directly with our Social & Influencer Manager and the wider Brand team, • Direct contribution to building ES community, brand love, and to our £2M conservation mission, • [Virtual - video call] Values / Mission Stage (Phone call), with: Kunjan (Hiring Manager), • [Virtual - video call] Technical & Mindset Interview (Video call), with: Bethan (Social Media & Influencer Manager), • [In person] Task + Role Skills Stage with Hiring Manager, with: Bethan & Robynn (Senior Brand Manager), • [In person] Team Fit & Culture meet with: Abi (Influencer & Community Exec), • [In person] Vision & Brand Ambassador Stage with Jonny (eCommerce Director) & Alex (CEO) #J-18808-Ljbffr

This range is provided by Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Contract: 2 Months - Part-Time Days: Monday–Wednesday (in-office, Enfield – Regus Innova Park) Start: Immediate Reporting to: Founder/Director Confidentiality: NDA required prior to interview The Opportunity A brand-new British skincare brand is preparing to launch five premium cosmetic products into the market. Backed by investment and driven by a founder with a sharp business vision, we are now hiring a Senior Growth Marketing Manager to take ownership of the full marketing launch — from strategy to execution. This is not a role for observers. This is your chance to build the brand’s entire marketing machine — and to be the person responsible for launching it with precision, energy, and results. What You’ll Be Doing You’ll be the sole marketing lead — building everything from the ground up. Your work will directly drive product sales, visibility, and long-term brand growth. Your core responsibilities: • Build and execute the multi-product launch plan across 5 cosmetic SKUs, • Set up, run, and optimise paid ad campaigns (Meta, TikTok), • Oversee influencer outreach + UGC creator campaigns, • Set up Instagram and TikTok content calendar + scheduling, • Create high-converting landing pages or ecommerce site, • Brief and manage content creation (photos, reels, testimonials), • Track analytics, report weekly, and iterate based on performance, • Develop basic email flows (e.g., welcome, abandoned cart, promos) You'll work closely with the Founder, who will support day-to-day admin on days you're not present, and provide clear, quick decision-making. • 3 days/week in person (Mon–Wed), based at Regus Innova Park, Enfield, • Direct reporting to the brand’s founder, • Access to a centralised marketing inbox (with shared cover on off-days), • No team beneath you — you are the marketing function, • Budget for advertising, influencer campaigns, and content production Private brand launch — all candidates must sign a non-disclosure agreement prior to interview What’s in It for You • Full creative control: you will be credited for building the brand's marketing engine, • Freedom to structure campaigns your way — you’re not inheriting a mess, • A premium cosmetics brand with strong margins, ready to scale, • A tight, focused role with no fluff, just execution, • Potential contract extension or permanent role if launch is successful !, • Long-term opportunity to hire and train a junior marketer to support you, turning your strategy into a team, • 4+ years of hands-on digital/growth marketing experience, • Must have successfully launched one or more cosmetics/skincare/DTC products, • Confident in Meta Ads Manager, TikTok Ads, UGC management, basic email setup (e.g., Klaviyo), • Proven ability to turn strategy into execution — no managers, no excuses, • Copywriting skills for email/socials a strong bonus, • A self-starter who thrives in high-trust, low-oversight environments How to Apply Apply with an up to date CV - please make sure that you CV highlights/explains clearly your experience in launching cosmetics or skincare products. Shortlisted candidates will be asked to sign an NDA before interviews are arranged. • Mid-Senior level, • Part-time, • Marketing, • Marketing Services Referrals increase your chances of interviewing at Confidential by 2x London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago Greater London, England, United Kingdom 2 weeks ago Hammersmith, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 4 days ago London, England, United Kingdom 5 days ago London, England, United Kingdom 2 weeks ago Uxbridge, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Greater London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 24 minutes ago London, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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