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Product Coordinator - Houghton Regis \n Think Specialist Recruitment are delighted to be working with a well-established valued client. We have been working closely with this client for the last ten years and have helped to recruit a number of strong hires within their business during this time. Due to exciting growth within the business via a new product line, our client are now looking to recruit for an Product Coordinator to take ownership of their new range and make this role their own. \n Our client is an extremely established and thriving business based in Houghton Regis. They design and produce their own range or products alongside officially licensed merchandise. They are in the process of growing a new product range and in this role the successful candidate will be responsible for overseeing the product plan and execution for their allocated ranges including licensed, own-brand or both. You will oversee design, sourcing, marketing and e-commerce as you see products through from start to finish. \n This position is a fully office based role in our clients Houghton Regis office with a salary on offer upto £35k. The successful candidate will be someone with experience working in a similar creative industry. More importantly you will have an expert attention to detail, be well organised, and have a passion for our clients industry and products with the ambitious to help bring these products to life. \n If you're excited by arts & crafts, DIY, puzzles/games, sports, health/wellbeing or toys as a potential industry to work in, this could be a very exciting opportunity. \n Duties: \n\n • Own the production process, overseeing everything from initial ideal through to execution and eventually on-shelf and online.\n, • Act as point of contact for licensors ensuring that you strive to meet their brand and approval requirements\n, • Liaise with the design team during the initial product development phase.\n, • Have direct involvement with factories on all queries including specifications, technical drawings and more.\n, • Prepare concepts and mock-ups for internal sign-off, ensuring licensor approval is gained.\n, • Analyse sales data and market trends to identify growth.\n, • Managing product lifecycle including reviews, new introductions and exits\n, • Work closely with the e-commerce team on merchandising duties\n, • Provide support to the marketing team with all launch plans and promotional activity\n\n \n Candidate Requirements: \n\n • Well organised individual who is able to work across multiple tasks at any given point.\n, • Able to demonstrate a strong attention to detail, with a keen eye for details and information to ensure mistakes are not made and errors avoid at all times.\n, • Prior product development experience would be desired. You will ideally have at least 1-2 years experience working on taking products from concept through to production\n, • Analytical mindset. You will be someone who is able to identify performance numbers and come to a solid conclusion.\n, • An interest in sports equipment, toys or art products.\n\n \n Looking for the next step in your career? Think Specialist Recruitment. \n Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Job Description - Senior Airport Development Manager (17219) Senior Airport Development Manager ( 17219 ) Senior Airport Development Manager We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. • Have significant airport, airline or aviation industry experience, with a strong understanding of airport economics, regulated airport environments and the wider competitive landscape., • Have managed large budgets and delivered commercial value through complex negotiations, cost challenge programmes and strategic supplier partnerships., • Enjoy building and influencing relationships with senior stakeholders, including board level airport representatives and cross functional leaders, whilst leading and developing high-performing teams., • Have a second language, which would be advantageous. Airport Development manages one of easyJet's largest areas of external spend, overseeing more than £1.7bn of airport related costs across our European network. The team plays a critical role in shaping our airport strategy, securing commercial advantage and ensuring we continue to deliver great value for our customers. This role leads a team of Airport Development Managers based across Europe and sits within our Commercial function, reporting into the Director of Airport Development. As part of the wider leadership team, you'll work across the organisation and play a key role in delivering easyJet's strategic, financial and operational objectives. As Senior Airport Development Manager, you'll lead the commercial strategy for a portfolio of airports whilst supporting the Director of Airport Development in driving performance, cost management and stakeholder engagement across the wider team. You'll act as a deputy to the Director when required and provide guidance and support to Airport Development Managers during complex negotiations and strategic initiatives. Key responsibilities include: • Leading airport commercial negotiations to secure the best outcomes for easyJet., • Driving delivery of annual cost saving targets and budget commitments., • Managing and developing a team of Airport Development Managers across multiple European markets., • Building strong relationships with airport boards, airport owners, tourism boards, government agencies and industry partners., • Supporting the development and implementation of easyJet's airport strategy., • Acting as a senior representative for easyJet in industry consultations and airport forums., • Providing oversight and support on key KPIs, financial performance and strategic projects., • Working closely with Network, Operations, Legal, Engineering, Ground Operations, Marketing, IT, Facilities and country leadership teams., • Identifying opportunities to improve customer propositions, airport partnerships and route development support., • Ensuring robust contractual governance across airport agreements and ground handling arrangements., • Championing innovation and continuous improvement to enhance value, reduce costs and strengthen supplier performance. We're looking for a commercially minded aviation professional who combines strategic thinking with the ability to influence, negotiate and deliver results. • Demonstrable experience within an airline, airport or aviation related environment., • Strong knowledge of airport commercial models and regulated airport environments., • Proven experience negotiating high value, complex commercial agreements., • Experience influencing and challenging senior stakeholders internally and externally., • Strong financial management skills and budget ownership experience., • The ability to analyse complex data and make commercially sound decisions., • Experience leading, motivating and developing teams., • Excellent communication and stakeholder management skills, including board level engagement., • Confidence operating independently and managing competing priorities., • A collaborative, supportive and cross functional approach., • Curiosity, resilience and a willingness to challenge existing thinking to drive better outcomes., • A passion for aviation and an interest in competitor activity, airport trends and broader industry developments., • Flexibility to travel internationally as required., • Up to 30% maximum annual performance bonus, • Benefits: Pension, Private Healthcare, Life assurance, • Excellent staff travel benefits, • 25 days of annual leave This full-time role will be based in either Luton or Spain and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office. At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. #LI-NR1 #LI-Hybrid Commercial Spain #J-18808-Ljbffr

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Please note, candidates must already hold active SC clearance or be willing and eligible to undergo the required security vetting. • The Business Development Associate Director for EY's Government & Infrastructure (G&I) industry, is a reliable sales and commercial leader, integral to the Industry, working alongside the Industry Leader to create and execute a comprehensive strategic growth plan., • You will spearhead the development and execution of innovative strategies to secure business with government entities, dedicating most of your time driving market demand and managing the sales cycle in the external marketplace., • This pivotal role requires a proactive approach to identifying new opportunities, cultivating relationships with key stakeholders, and managing the complete sales cycle—from initial engagement to contract negotiation., • Experience working with MOD, Defence, or National Security organisations would be advantageous., • Strategic Planning: Design and implement targeted business development strategies for your account(s), encompassing market analysis, opportunity identification, and competitive assessments., • Relationship Management: Forge and nurture robust relationships with government officials, agencies, and key decision-makers to enhance business opportunities., • Opportunity Identification and Qualification: Proactively identify and assess potential business opportunities within your account(s), ensuring alignment with EY's capabilities and strategic goals., • Proposal Development and Management: Lead the creation of compelling proposals, bids, and presentations, collaborating with internal teams to ensure high-quality submissions that resonate with government stakeholders., • Sales Cycle Management: Oversee the entire sales cycle, ensuring timely and effective execution from initial contact through to contract negotiation and closure., • Market Knowledge: Stay informed on market trends, regulatory changes, and procurement processes within the government sector, adapting strategies as necessary to maintain competitive advantage., • Performance Tracking and Reporting: Monitor and report on business development activities, including pipeline progression, sales forecasts, and revenue targets, to inform strategic decision-making., • Collaboration: Work closely with cross-functional teams, including marketing, product development, and legal, to ensure a cohesive and effective approach to government business development., • Public Sector Expertise: Extensive knowledge of the government landscape, including key stakeholders, decision‑making processes, and relevant regulations., • Proven Track Record: Demonstrated success in selling to government agencies, with a comprehensive understanding of public sector procurement processes., • Relationship Building: Exceptional interpersonal and communication skills, with a proven ability to establish rapport and trust with government officials., • Strategic Thinking: Strong capability to develop and execute effective business development strategies that drive results., • Sales Leadership: Experience in leading and motivating teams, driving sales performance, and managing complex sales cycles., • Negotiation and Influencing: Advanced negotiation and influencing skills, adept at navigating complex deals to secure favourable outcomes., • Proposal Writing: Proven experience in crafting compelling proposals, bids, and presentations that meet client needs., • Influencing Skills: Ability to engage and mobilise stakeholders at multiple levels to achieve project objectives, even when they do not report directly to you., • CRM Proficiency: Familiarity with CRM systems and other sales tools to enhance business development efforts., • Limited, although you may be asked to counsel other members of the wider sales and commercial excellence team., • In‑depth understanding of the UK public sector context, with established credibility among public sector decision‑makers, gained through substantial experience working alongside or within public sector organisations., • Comprehensive knowledge of public sector tender processes, including Government Frameworks applicable to Central Government., • Significant business development experience in the professional services and solutions arena., • Proven track record of leading teams in selling complex services and solutions at senior levels within the public sector., • Exceptional communication, presentation, and influencing skills, capable of engaging effectively at all organisational levels., • Strong business acumen and insight into major industry sector trends, with experience in delivering client‑focused solutions tailored to customer needs., • Demonstrated sound judgment and adaptability in managing multiple project requirements and tight deadlines, with meticulous attention to detail. We offer a competitive remuneration package where you’ll be rewarded for your individual performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well‑being, insurance, savings and a wide range of discounts, offers, and promotions. Plus, we offer: • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next., • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way., • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs., • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters! EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. #J-18808-Ljbffr

Senior Airport Development Manager (17219) Description We are easyJet -- a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy -- and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. • Have significant airport, airline or aviation industry experience, with a strong understanding of airport economics, regulated airport environments and the wider competitive landscape., • Have managed large budgets and delivered commercial value through complex negotiations, cost challenge programmes and strategic supplier partnerships., • Enjoy building and influencing relationships with senior stakeholders, including board level airport representatives and cross functional leaders, whilst leading and developing high-performing teams., • Have a second language, which would be advantageous. Airport Development manages one of easyJet's largest areas of external spend, overseeing more than £1.7bn of airport related costs across our European network. The team plays a critical role in shaping our airport strategy, securing commercial advantage and ensuring we continue to deliver great value for our customers. This role leads a team of Airport Development Managers based across Europe and sits within our Commercial function, reporting into the Director of Airport Development. As part of the wider leadership team, you'll work across the organisation and play a key role in delivering easyJet's strategic, financial and operational objectives. As Senior Airport Development Manager, you'll lead the commercial strategy for a portfolio of airports whilst supporting the Director of Airport Development in driving performance, cost management and stakeholder engagement across the wider team. You'll act as a deputy to the Director when required and provide guidance and support to Airport Development Managers during complex negotiations and strategic initiatives. Key responsibilities include: • Leading airport commercial negotiations to secure the best outcomes for easyJet., • Driving delivery of annual cost saving targets and budget commitments., • Managing and developing a team of Airport Development Managers across multiple European markets., • Building strong relationships with airport boards, airport owners, tourism boards, government agencies and industry partners., • Supporting the development and implementation of easyJet's airport strategy., • Acting as a senior representative for easyJet in industry consultations and airport forums., • Providing oversight and support on key KPIs, financial performance and strategic projects., • Working closely with Network, Operations, Legal, Engineering, Ground Operations, Marketing, IT, Facilities and country leadership teams., • Identifying opportunities to improve customer propositions, airport partnerships and route development support., • Ensuring robust contractual governance across airport agreements and ground handling arrangements., • Championing innovation and continuous improvement to enhance value, reduce costs and strengthen supplier performance., • We're looking for a commercially minded aviation professional who combines strategic thinking with the ability to influence, negotiate and deliver results., • Demonstrable experience within an airline, airport or aviation related environment., • Strong knowledge of airport commercial models and regulated airport environments., • Proven experience negotiating high value, complex commercial agreements., • Experience influencing and challenging senior stakeholders internally and externally., • Strong financial management skills and budget ownership experience., • The ability to analyse complex data and make commercially sound decisions., • Experience leading, motivating and developing teams., • Excellent communication and stakeholder management skills, including board level engagement., • Confidence operating independently and managing competing priorities., • A collaborative, supportive and cross functional approach., • Curiosity, resilience and a willingness to challenge existing thinking to drive better outcomes., • A passion for aviation and an interest in competitor activity, airport trends and broader industry developments., • Flexibility to travel internationally as required., • Up to 30% maximum annual performance bonus, • Benefits: Pension, Private Healthcare, Life assurance, • Excellent staff travel benefits, • 25 days of annual leave This full-time role will be based in either Luton or Spain and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office. At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation. #LI-NR1 #LI-Hybrid Business Area Commercial Primary Location Spain Other Locations United Kingdom-London-London Luton Airport Organisation Commercial Schedule Full-time Unposting Date 01/09/2026, 10:59:00 PM #J-18808-Ljbffr

Be all you can be with Hamberley We have an exciting opportunity for a individual with a passion for recruitment, D&I and data to join our team as Regional Recruitment Business Partner at Hamberley Care Homes. Covering a set regional portfolio of homes to support, the Regional Recruitment Business Partner will be reporting to the Head of Recruitment, you will be working within a supportive team who champion and will be responsible for delivering the recruitment strategy to support the resourcing needs across our care homes in the UK. This is an exciting, fast paced role where no two days are the same. As a Regional Recruitment Business Partner, you'll partner with stakeholders to support their resourcing requirements, adding value through providing operational support, getting involved with active recruitment, championing recruitment processes and providing guidance to attract high quality candidates through the best possible methods. You'll be a key member of the team, where you'll enjoy both autonomy to make key decisions as well as support and team collaboration on wider Resourcing projects. This role will be hybrid with up to three days a week in the office based in Luton and travel across your given region in the UK. We offer our colleagues: Competitive annual salary. 28 days annual leave, inclusive of bank holidays. Workplace pension. Free onsite parking at our offices in Luton. Employee Assistance Service. Opportunities to learn more and move up in your career. Be part of a growing, values-driven care organisation.What you'll be doing: At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. Some of the things you'll do in the role include: Support the development of the recruitment strategies, tailoring our approach to recruitment based on needs of the services and best practice. Source, provide and present regular recruitment metrics, management information and statutory reporting. Proactively engage with managers to determine recruitment needs and ensure vacancies are filled in a way which best meets the business needs of the business. Maintain a 'talent pool' which can be drawn upon for vacancies. This may include candidates who have previously been interviewed, speculative applications, etc. Work alongside HR, Operations, Finance and Marketing to ensure that all Recruitment plans and spend are commercially robust, delivering the best ROI for the Region/Group. Assist with the delivery of the recruitment strategy for the business.Could you be part of our team? About You: Demonstrable experience in a recruitment role, within health and social care. Experience working in a regional role, supporting multiple stakeholders and vacancies. Hands-on experience with Applicant Tracking Systems and HR databases (ATS/ HRIS). Demonstrable experience in a recruitment / sector. Experience with (phone and in-person) interviews, candidate screening and evaluation. Excellent verbal and written communication and team management skills. Strong decision-making skills. An active team player but also able to work on own initiative. Strong stakeholder relationship building and leadership skills.If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you. About Hamberley: At Hamberley Care Homes, we believe in the importance of what we do and why we do it. We respect and value our residents and each other. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it! *T&Cs Apply

Product Coordinator - Houghton Regis Think Specialist Recruitment are delighted to be working with a well-established valued client. We have been working closely with this client for the last ten years and have helped to recruit a number of strong hires within their business during this time. Due to exciting growth within the business via a new product line, our client are now looking to recruit for an Product Coordinator to take ownership of their new range and make this role their own. Our client is an extremely established and thriving business based in Houghton Regis. They design and produce their own range or products alongside officially licensed merchandise. They are in the process of growing a new product range and in this role the successful candidate will be responsible for overseeing the product plan and execution for their allocated ranges including licensed, own-brand or both. You will oversee design, sourcing, marketing and e-commerce as you see products through from start to finish. This position is a fully office based role in our clients Houghton Regis office with a salary on offer upto £35k. The successful candidate will be someone with experience working in a similar creative industry. More importantly you will have an expert attention to detail, be well organised, and have a passion for our clients industry and products with the ambitious to help bring these products to life. If you're excited by arts & crafts, DIY, puzzles/games, sports, health/wellbeing or toys as a potential industry to work in, this could be a very exciting opportunity. Duties: Own the production process, overseeing everything from initial ideal through to execution and eventually on-shelf and online. Act as point of contact for licensors ensuring that you strive to meet their brand and approval requirements Liaise with the design team during the initial product development phase. Have direct involvement with factories on all queries including specifications, technical drawings and more. Prepare concepts and mock-ups for internal sign-off, ensuring licensor approval is gained. Analyse sales data and market trends to identify growth. Managing product lifecycle including reviews, new introductions and exits Work closely with the e-commerce team on merchandising duties Provide support to the marketing team with all launch plans and promotional activity Candidate Requirements: Well organised individual who is able to work across multiple tasks at any given point. Able to demonstrate a strong attention to detail, with a keen eye for details and information to ensure mistakes are not made and errors avoid at all times. Prior product development experience would be desired. You will ideally have at least 1-2 years experience working on taking products from concept through to production Analytical mindset. You will be someone who is able to identify performance numbers and come to a solid conclusion. An interest in sports equipment, toys or art products. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Are you an experienced advice-based protection adviser looking for a fresh challenge? Do you want to work remotely with an opportunity in the future to choose your own hours of work? If so, please read on Our client is a directly authorised broker whose sales team work 100% remote providing advice on income protection, life & protection solutions to clients throughout the UK from leads which are 100% generated in house. What are they looking for? To be considered you must have a least 2 years phone-based life & protection sales experience. You will have worked with leads generated via the web and will be able to demonstrate that you can maximise the potential of each lead provided via a consultative sales approach. In addition to generating their own leads in house via a wide range of marketing initiatives including collaborations with household names within sport. Rewards • Starting salary to £33,000, • Realistic OTE £50-60,000 (Uncapped bonus) first year, • The role is 100% remote (inc. training) with no weekend work., • Working hours are 9.30 to 6.30 Monday to Thursday. 9am to 3.30 pm, • Friday Starting salary is based on previous performance and can be reviewed twice yearly. Existing top performing consultants are earning more than £60,000 + thanks to an uncapped bonus scheme. If you have the experience, we are seeking and want to work remote for a company who will value you as an individual please contact us for an initial conversation. Please note. It is Knight Temple Recruitment’s policy, that we to respond to all applications within three working days. If your application is not taken forward by us your details will not be retained unless you specifically request us to do so. Knight Temple Recruitment is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients

Junior Product Manager - Dunstable Think Specialist Recruitment are delighted to be working with a well-established valued client. We have been working closely with this client for the last ten years and have helped to recruit a number of strong hires within their business during this time. Our client is a established and thriving business, they design and produce their own range or products alongside officially licensed merchandise. They are in the process of growing a new product range and in this role the successful candidate will be responsible for overseeing the product plan and execution for their allocated ranges including licensed, own-brand or both. You will oversee design, sourcing, marketing and e-commerce as you see products through from start to finish. This position is a fully office based role in our clients Dunstable office with a salary on offer upto £35k. The successful candidate will be someone with experience working in a similar industry, more importantly you will have an expert attention to detail, be well organised, and have a passion for our clients industry and products with the ambitious to help bring these products to life. Duties: Own the production process, overseeing from initial idea through to execution. Act as point of contact for licensors ensuring that you meet their brand and approval requirements Liaise with the design team during the initial product development phase. Have direct involvement with factories on all queries including specifications, technical drawings and more. Prepare concepts and mock-ups for internal sign-off, ensuring licensor approval is gained. Analyse sales data and market trends to identify growth. Managing product lifecycle including reviews, new introductions and exits Work closely with the e-commerce team on merchandising duties Provide support to the marketing team with all launch plans and promotional activity Candidate Requirements: Well organised individual who is able to work across multiple tasks at any given point. Able to demonstrate a strong attention to detail, with a keen eye for details and information to ensure mistakes are not made and errors avoid at all times. Prior product development experience would be desired. You will ideally have at least 1-2 years experience working on taking products from concept through to production Analytical mindset. You will be someone who is able to identify performance numbers and come to a solid conclusion. An interest in sports equipment, toys or art products. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support