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SummaryApto Operate is our managed service for telemetry, security, and observability platform management and it is growing. The Operate Service Manager owns the service itself: the quality and consistency of delivery across every customer account, the performance and development of our engineering team, and the continuous improvement of how Apto delivers.This is not a pure operations role and it is not a pure management role. You will be close enough to the technical work to understand what the data is telling you, senior enough to influence how the business operates, and systematic enough to turn what you see into improvements that stick. You sit alongside our Technical Account Managers (who own the customer relationship) and Solution Architects (who own technical direction) you own delivery.What you'll DoRun the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems.Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless of engineer or account.Lead the engineering team.Line-manage our engineers: one-to-ones, development plans, specific feedback, and performance management where needed.Manage capacity forward.Track utilisation, plan for new contracts entering delivery, and surface headcount or skills gaps to leadership before they bite.Handle escalations.Act as the first internal escalation point when delivery is under pressure triage quickly, communicate clearly, drive to resolution.Surface intelligence.Turn what you see across the customer base into insight that shapes account decisions and the evolution of the service.Improve how we work. Own and sharpen our delivery processes making Apto measurably better at operating platforms year on year.Who you areYou have managed a live service across multiple concurrent customers ideally in an MSP or recurring-delivery environment and you know the daily discipline that takes.You have line-managed a technical team for real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring.You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it.You have designed and landed practical process improvements in a busy delivery environment, and you can show they held.You stay clear-headed under pressure, communicate precisely across levels engineers to executives and give leadership the real picture, not the sanitised one.You are comfortable in a technical environment. You do not need to be an engineer, but you can read a service board, understand what a platform team is telling you, and assess whether the quality of work is good.Process & Governance You'll OwnService governance. SLA monitoring and reporting, fair-use oversight, and regular service performance reporting to leadership.Delivery transparency. Boards that are honest and current, burndowns that reflect reality, outcomes written in language the customer and the business can act on.Escalation and incident process. A clear, disciplined route from problem to resolution grounded in ITIL principles with the right people informed at the right time.Operating cadence. The daily service review, capacity and utilisation reviews, and quarterly engineer development cycles that keep the service and the team on track.Continuous improvement.Delivery standards that are documented, followed, reviewed, and improved with changes captured and shared, not held in one person's head.Apto Solutions is a UK consultancy on an ambitious growth journey, and Operate is at the centre of it. This role has genuine reach: you will shape how a scaling managed service business delivers, build the team that delivers it, and see the impact of your judgement every day.You will work directly with the leadership team and have a real voice in how the service evolves. We are a small business with serious customers and high standards and if running something well matters to you, you will find this a place where that is valued.TPBN1_UKTJ

We Make Morrisons… From a Bradford market stall to the UK’s sixth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re looking for Managers to join our team. Our Manager’s play a key role in helping our business to grow and succeed. It’s their job to ensure that the store operations are running smoothly ensuring Morrisons is a better place for our customers to shop and our colleagues to work. Deputising for the Store Manager, it’s really important our Managers create an inclusive environment for all managers and colleagues, where everyone feels valued. Ensuring they role model great leadership skills they also oversee all aspects of the store including achievement of all operational KPI targets, driving high store standards, excellent safe and legal compliance and ensuring our managers are highly capable and motivated in order to create a high performing and engaged team. As the Manager it is your job to: Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard Continually identify, develop and mentor talent across the store and wider region that creat...

You might find yourself: Owning end-to-end IT operations across service desk, endpoints, SaaS platforms and infrastructure Ensuring SLA performance and continuously improving service quality Leading major incident management, root cause analysis and issue prevention Managing IT budgets, SaaS licensi

If you have spent more than 3 months working or living out with the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. For additional East Lothian Council employment information please click on the following link:. We are looking for a motivated

We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment pro

You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability. We are looking for a Team Leader with a fantastic attitude, and commitment to exceptional customer service.

You’ll lead from the front, supporting the Shift Manager and ensuring operational activities run safely, efficiently, and in line with service expectations. Monitor KPIs, quality standards and service levels within the operation. Support the Shift Manager with planning, performance and team engage

This role is a temporary contract initially for 1 month with the possibility to extend. Positive Employment is currently recruiting for a 3. Duties and Responsibilities but not limited to:.

Opportunities to work in a state of the art facility and the chance for excellent development and progression. Job Title: Engineering Supervisor / Team Leader Location: Portbury, Bristol Salary: Basic £56,000 plus Benefits Shi

Positive attitude with flexibility to work overtime when required. Reporting to the Despatch Manager and, out of hours, the Shift Manager, the Team Leader is responsible for coordinating shift activity, leading the team, and ensuring safe, efficient, and accurate warehouse and despatch operations wh

Be provided with a free corporate uniform. A good standard of literacy and numeracy skills. A positive thinking and self-motivated individual.

Benefits of working with our client:. Opportunity to secure a full-time role after completion of 12 weeks and many more!. Opportunity to gain Bendi licence.

This purpose-built 62-bed home provides high-quality residential, nursing and respite care within a welcoming and supportive environment. A varied programme of activities, community involvement and regular outings helps residents remain active, engaged and connected with local life. Every resident i

Senior Salmon Limited are looking for a Warehouse Operative/van driver to join their client based in Bristol ASAP!Duties will include:• Heavy Lifting• Using a handheld scanner• Picking / Labelling• Loading / unloading vans• Van drivingHours: 9:30am-6pmPay: £12.

Positive attitude and ability to work well within a small team. Temp-to-perm opportunity with long-term prospects. Assisting with general warehouse operations.

We are looking for someone with: • Experience of working with vulnerable people • Experience of delivering structured support and risk management • To be a team player with a caring and empathetic nature with a resilient, can

Looking for a steady, full-time role with great benefits and work-life balance? We’re recruiting a Warehouse Operative with a valid Counterbalance Forklift licence to join a busy and well-established builder’s merchant in Filton, Bristol. A valid RTITB or ITSSAR-accredited Counterbalance Forklif

Ives Recruitment Solutions are delighted to be working with this established organisation who pride themselves on integrity, collaboration and offering an extremely professional service to their clients. You will have a very real opportunity to progress to the next level within the firm. If you do n

Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution. Want to feel like you have an exciting future? You'll feel at home here. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

Job Types: Full-time | Part-time | Flexible Zero-Hour Contracts Are you a compassionate, experienced carer looking for a role where your work really matters and your time is truly valued? At MCS Healthcare, we don’t just talk about quality care—we live it. We’re a CQC-regulated p

Join Nurseplus as a Children's Healthcare Assistant – Make a Real Difference in Your Community Every Day Are you passionate about making a positive impact in the lives of vulnerable people in your community? As a temporary Homecare Assistant with Nurseplus Care at home, you

You will play a key role in leading a production team, ensuring safe, efficient and high-quality output in a fast-paced FMCG environment. You will drive safe working practices, product quality, and consistent execution of processes whilst contributing to continuous improvement across your area of ex

In return for hard work and commitment you can expect, in addition to competitive pay and conditions and a range of benefits, to have a high-quality induction and ongoing training and development. This is an excellent opportunity for a Team Leader to join the Children's Home in Redditch, which has b

A proactive, positive attitude - passionate about problem solving and bringing new i. A standout opportunity has become available for a high-performing Engineering Team Leader to join a state-of-the-art, fully automated manufacturing facility. With major investment recently completed, this fast-pace

Assisting with personal care, mobility, and daily living activities. If you are an experienced Senior Care Assistant looking for flexibility, variety, and the opportunity to choose when and where you work, we would love to hear from you. Supporting service users with dignity, respect, and independen

Are you an experienced care assistant looking for the next step in your career? We are actively recruiting exceptional, caring individuals who want to join our team at Tudor House, Thornbury, Bristol!. As a Senior Care Assistant, you will have a high level of responsibility which will include managi

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Are you are looking for your next role working with young adults with special needs or a change in career and a feel-good reward? If so, then we would love to hear from you! Support Worker experience is preferred but not essential You must be able to commute to Kingston Upon Thames easily You must

A varied programme of activities, community involvement and regular outings helps residents remain active, engaged and connected with local life. This purpose-built 62-bed home provides high-quality residential, nursing and respite care within a welcoming and supportive environment. Every resident i

Ability to commit to a minimum of 2 weeks at a time. Your responsibilities may include:. Personal care assisting with washing, dressing, and oral care.

The role holder will role model a zero tolerance to breaches of health and safety and will ensure that any training and development needs within their team are highlighted as a priority to the Operations Supervisors. Responsibilities: The role holder will be responsible for the vehicle in their cha

Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents. You will maintain accurate care records and work closely with colleagues, families and healthcare professionals to ensure clear communication and continuity of care. As

Bank shifts (every Friday and additional hours to cover annual leave and sickness). As our Kitchen Assistant (Bank) you will assist our Chef in preparing and cooking a variety of nut.

Our homes are designed to provide residents with comfort, dignity and a true sense of home, and our Housekeeping Team plays a vital role in making that happen. This is a varied and rewarding role where no two days are the same, and every task you complete makes a positive difference.

Are you looking for a rewarding career where you can really make a difference? Are you an experienced care professional looking for a change?.Come and join the Agincare family as a Bank Care Assistant.

Start your journey in a rewarding career, Join Komplex Care! - empowering people with complex needs to lead enriched, independent lives with dignity and purpose. We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injurie

Looking for a career where you can help someone live with dignity, comfort, and joy in their own home?. Helping with meal preparation, cooking and creating a balanced, nutritious diet. Helping clients to engage in the community with trips out, hobbies, and outings.

We offer comprehensive assessment, rehabilitation and therapy with amazing facilities including Accessible therapy kitchens, Hydrotherapy pool, Two gymnasiums plus 5 large day rooms, three with direct access landscaped gardens. Frenchay Brain Injury Rehabilitation Centre is a 52 bed centre, we speci

Theres something truly special about helping others live with dignity and joy, especially in their own home. This is because the role involves providing personal care to women, where it is necessary to preserve their dignity and privacy. Please note: This post is restricted to female applicants only

Our client requires support with daily living, mobility and a structured rehabilitation programme. Rehabilitation is extremely important to him, and he is looking for someone who can encourage him at his own pace while remaining positive, patient and enthusiastic. Rehabilitation & Exercise Routine.

The position combines operational oversight with practical involvement in the operation, stock control, despatch, quality control and team coordination to ensure production targets, quality standards, and operational deadlines are achieved safely and efficiently. Monitor material usage and support s

This is an exciting time to be joining Stoke Giffordand be part of a supportive team in a luxury retirement village. Contract: Maternity cover for 12 months.

As a Disability Confident Employer, we welcome applicants from all backgrounds to join our mission of enhancing quality of life, independence, and dignity in our community. Additional benefits include enhanced pay for unsociable hours and double-time compensation for work carried out on public holid

Helping with shopping, preparing nutritious meals, and making a comforting cup of tea. Flexibility to work alternating weekends. A career as a home carer is all about making a positive difference in someone's day.

With over 16,000 employees across 32 manufacturing sites in 12 countries we serve over 90% of the worlds aircraft and engine manufacturers and achieved sales of £3. An exciting and career defining opportunity has arisen for a. GKN Aerospace is reimagining air travel: going further, faster and green

Production Team Leader Are you a Production Team Leader or similar looking for an exciting new role? Have you got a background in adhesives or chemicals or just a general manufacturing background? Have you got strong leadership, organisational and administrative skills? Then get in touch! Kingst

Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.Part time - 24 hours per week (Nights).