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The Role We’re looking for a dual-skilled field service engineer—someone who brings solid Instrumentation expertiseand a second core skill such in Electrical or Mechanical. This is a hands-on role in our Penrith production team, where you’ll be working in a fast-paced, modern environment maintaining and improving critical water assets. You’ll need to be confident across both disciplines, ready to tackle a wide range of maintenance tasks and contribute to continuous improvement across the site. If you're already flexi-skilled and thrive on variety, challenge, and technical problem-solving—this is your opportunity to make a real impact. You’ll be responsible for delivering both proactive planned maintenance and responsive support across your area of expertise, helping us meet key compliance and environmental standards. You’ll also have the chance to contribute to both capital and operational projects—ensuring our assets are not just maintained, but continuously improved. Here’s how we reward your skillset: If you’re bringing one core skill to us you’ll start on a salary of £38,462, but if you’ve got both (including Instrumentation OR Electrical) disciplines, you’ll earn £44,320. One core skill-don’t go anywhere…..we will support with the training. Our dedicated team of training professionals will provide you a tailored development plan to help you build your skillset and get you seen. What you'll be doing: • Implement an efficient Instrumentation maintenance and installation service., • Analyse faults, rectify and ensure correct Instrumentation and systems-based equipment., • Perform planned and proactive maintenance activities., • Ensure compliance with all Health & Safety regulations and internal company policies, • Maintain required financial control of a pre-defined budgets., • Provide reliable, accurate and complete asset performance and repair information for entry into corporate systems. To be successful in this role you must be a time served apprentice or equivalent, supported with academic qualifications ideally to HNC or minimum ONC or equivalent in an Instrumentation technical area. • The ability to work in a team but also alone, be resilient, self-motivated, with strong problem solving skills and possess the required technical competence, • Able and willing to diversify into specialised areas of maintenance, as required, such as but not limited to chlorine gas systems and high voltage installations, • Diagnostic, organisational, planning, communication and computer skills, • Industry Experience, • Experience of PLC, HMI and SCADA systems and associated networks to perform fault diagnostics, assist with disaster recovery and small system modifications, • Ability to maintain the necessary skills, competence, and up-to-date knowledge in all relevant areas throughout your career., • A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays, • A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover, • Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements, • A comprehensive healthcare plan through our company-funded scheme, • MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions, • Best Doctors, • Salary Finance, • Wealth at Work courses, • Deals and discounts, • EVolve Car Scheme, • Employee Assistance Plan, • Mental health first aiders, • ShareBuy, • MORE Choices flexible benefits United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. About you We are looking for someone with: • Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children), • Compassion, patience, and empathy, • A strong customer focus, • Excellent communication skills both written and verbal, • Flexibility to cover shifts, sometimes at short notice, • Approachable with a positive attitude, • Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension, • Investment in your learning, personal development and technology, • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile To assist customers with queries and support when needed in accordance with current best practices according to company policies and procedures, agreed standards, legislative requirements, safeguarding and relevant regulations. To provide a high quality, customer-oriented service and understand that all the actions should be customer- led. • As directed by the manager and support team you will assist in providing support to customers in the provision of service and supported housing., • Maintain and promote the dignity of all individuals which improves their health and wellbeing in a safe and appropriate environment., • Foster effective communication with each customer and work colleagues and to be aware of communication differences and adopt an approach to suit an individual preferred method of communication., • Encourage and enable customer to be as independent as possible with regards to their daily living skills and maintaining or improving their quality of life, this includes encouraging personal interests, access to social networks and social activities., • To maintain records where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner., • Recognise signs of distress in customer and identify and assess positive ways to reduce this and advise the support team promptly of any signs of problems or concerns over a customer., • To liaise with other relevant people involved with the customer, including family and friends, GP’s and other health and social care professionals., • To ensure Confidentiality is maintained at all times, that a customer’s personal details are not disclosed to any unauthorised person., • Other further tasks such as general cleaning and security duties., • Undertake training and development as required. Person specification Essential • Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children etc.), • Compassionate, patient, reliable and empathetic., • Customer focused with excellent communication skills both written and verbal., • Flexible and approachable with a positive attitude., • Excellent team player who can work flexibly to meet business requirement., • Basic literacy and numeracy skills., • Knowledge of safeguarding adults at risk procedure., • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required. Desirable • Experience of working in a Care and Support environment., • Understanding of regulations and legislation within the housing and social care profession., • A relevant qualification e.g. NVQ or Diploma in Health and Social care.

The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the incumbent ensures that the voice of the customer is heard across the regional operations to influence the region to performs in a customer centric way. This role sets the tone for customer experience, driving operational excellence, timely resolution of defects, and continuous improvement in service delivery. The role leads a regional team of customer care professionals, manages contractor relationships, and works collaboratively with build, sales, and technical teams to uphold the company's reputation and deliver a customer-centric approach that reflects the brand's values and commitment to quality. Main responsibilities Promotes the regions drive to deliver five star customer service by championing the customer journey processes and procedures and ensuring that the documented quality control checks and measures are followed. This is done by leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets. Effective management of the Customer Care team ensuring relevant mandatory & development training is delivered, as well as day to day coaching to optimise individual performance Managing team resource to ensure that the team is always resources accordingly with regards to holidays etc, to enable the business to maintain a consistent 5 STAR service of aftercare. Ensure that CRMs are managing Maintenance Tech diaries effectively and efficiently, maximising the resources that are available to deliver the best customer experiences for plots under the control of Customer Care Maintain and manage NHBC survey trackers, capturing RAG status at each part of the journey, and co-ordinating recovery actions hat are needed to help secure a positive survey response Ensure the regional Customer Care team are trained and are capable in their roles, are supported, and aligned with the company values and customer service standards, are passionate about Gleeson and our customers, and consistently deliver high levels of performance. The Head of Customer Care must drive the team to ensure that they are working to clear detailed action plans, KPI's, especially in relation to; defect management, NHQC and NHBC, and SLAs. Support the regional Customer Care team to drive and deliver positive HBF survey scores across the region, whilst also influencing the wider regional functions to ensure that they are delivering on their obligations to allow the region to succeed. Monitor and drive customer satisfaction metrics and implement improvement initiatives to enhance the homeowner experience, whilst maintaining the documented ways of working that keep a group consistent approach to delivering a positive customer experience Actively drive defect management performance for defects that fall under the direct responsibility of Customer Care. Additionally, work closely with the regional Construction Director and Contracts Managers to ensure that Build and Customer Care take a combined holistic view on defect management that is fair, equitable, and in the interests of the customer. Effective management of post-completion complaints, including customer, NHBC, NHQB, MP's as well as any legal enquiries from our Group Legal team. Work closely with regional build, sales, Commercial and technical teams to ensure a seamless customer handover from site to Customer Care post-completion. Monitor and report on regional Customer Care performance, including KPIs, trends, and root cause analysis, providing regular update to the Regional Managing Director and contribute to strategic planning and service improvements. Monitor and analyse issues to identify recurring issues and work with relevant departments to address root causes and improve build quality, driving innovation in customer care processes, systems, and communication methods. Collaborate with internal departments such as Sales, Build, L&D in support of training and development solutions when required. Supporting, training, and coaching regional Technicians, CRA's and CRMs in relation to Customer Care systems, communication style, and writing, allowing them to effectively manage, customer complaints to deliver a consistent approach across all regions. Monitor, co-ordinate and support the effective administration of NHBC resolution meetings to ensure that Gleeson Attendance occurs, and post resolution actions are followed through to help prevent Rule 27 intervention where possible Work with our Group Legal team in support of NHQB defence responses, ensuring background information is provided in a concise and timely manner to allow us to robustly defend the company position. Monitor Customer Care costs to ensure that correct coding is occurring in relation to genuine Maintenance costs, advising Commercial on every opportunity to contra charge back to subcontractors - where appropriate Attend weekly Management meetings/Build Sales to ensure that the decisions we make consider the impact on the customer. Play an active role in Regional Board meetings, bringing insight and solutions to the table which drive the regions customer centric agenda. Work with functional Directors/Heads to actively and collaboratively drive NHBC Survey response rates, utilising positive customer relationships to delegate responsibility at a customer level. Required skills and qualifications Degree or equivalent experience in Customer Service, Construction Management, Business Administration, or a related field. Proven experience in a senior customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong working knowledge of NHBC warranty standards, building regulations, and post-completion processes. Demonstrated leadership and team management capabilities, with experience in coaching and developing high-performing teams. Excellent communication, problem-solving, and conflict resolution skills. Proficiency in customer care systems, CRM platforms, and Microsoft Office applications. Full UK driving license and willingness to travel across the region as required. Person Specification Essential Attributes: Demonstrated leadership experience in a customer care or service delivery role, ideally within the housebuilding or residential construction sector. Strong understanding of post-completion processes, NHBC warranty standards, and customer service best practices. Excellent interpersonal and communications skills, with the ability to manage challenging conversations and resolve issues effectively. Proven ability to lead and develop teams, fostering a culture of accountability, empathy, and continuous improvement. Highly organised with strong attention to detail and the ability to manage multiple priorities under pressure. Collaborative mindset with the ability to work cross-functionally with build, sales, and technical teams. Date-driven approach to performance management and service improvement. Ability to analyse data to gain insights and drive positive change Desirable Attributes: Experience implementing customer care systems or CRM platforms Knowledge of regional housing markets and customer expectations Professional qualification in customer service, construction, or business management Passion for delivering a high-quality customer experience and enhancing brand reputation TPBN1_UKTJ

Job Description Gleeson Homes is seeking a Regional Finance Manager to play a central role in ensuring the accuracy, integrity and clarity of financial reporting across our Regional business. This position is well-suited to someone who thrives on collaboration, brings strong technical capability, and enjoys working closely with operational teams to support informed decision-making. You'll work alongside colleagues across Finance and the wider business, supporting the Regional Head of Finance in delivering high-quality financial outputs and providing insight that helps drive performance. The role offers a blend of hands-on financial management, business partnering, and operational support. Key Responsibilities Management Accounts Produce month-end financials for the Region in line with Gleeson Homes accounting policies and guidance from the Gleeson Homes Finance Director and Financial Controller. Ensure judgements are transparent, well-supported and agreed with the Regional Head of Finance. Support the preparation of monthly commentary to explain results. Budgeting & Forecasting Work closely with the Regional Head of Finance, Gleeson Homes Financial Controller and Regional Management Team to support the preparation of budgets and financial forecasts. Overheads Management Help ensure overhead costs are accurately recorded, analysed and understood. Provide constructive challenge and insight to the Regional Management Team. Cash Flow Forecasting & Management Support the Regional Head of Finance in understanding in-month cash flows and forecasting future cash requirements, particularly relating to land and build expenditure. Highlight and challenge areas of poor return on investment. Balance Sheet Ownership Develop a deep understanding of each site within the Region. Explain levels of WIP (both equivalent units and balance sheet values) and raise areas of concern with the Regional and Homes Finance teams. Data Accuracy & Integrity Help drive improvements in data quality across the Region. Support teams in addressing and resolving issues with data submissions. Cross-Functional Collaboration Build strong working relationships with operational teams to understand performance drivers and support continuous improvement. Operational Support Work closely with the Regional Head of Finance on day-to-day operational finance tasks. Provide cover for the Regional Head of Finance when required. Skills & Qualifications Professional accounting qualification (ACA, ACCA, CIMA or equivalent). Strong Excel capability; experience with COINS and Anaplan is an advantage. High attention to detail and a commitment to data accuracy. Strong organisational skills and the ability to manage multiple priorities to tight deadlines. Excellent communication skills and the ability to build effective relationships with operational stakeholders. Collaborative mindset and willingness to support colleagues across functions. Proactive approach to problem-solving and continuous improvement. Career Development This role provides a strong platform for progression into positions such as: Regional Head of Finance Homes Financial Controller TPBN1_UKTJ