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As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. This position is responsible for ensuring IT services meet agreed Service Level Agreement

Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. You will be responsible for the day

We are looking for an experienced and dedicated Service Delivery Manager to lead a team of Contract/Site Supervisors and Service Engineers in delivering exceptional service across 2-3 high-profile Clients, based in and around the Yorkshire region. Oversee service delivery to meet all contractual req

A prominent hospitality organization based in Greater London is seeking an IT Project Manager to lead technology initiatives that enhance hotel operations and improve the guest experience. The organization emphasizes personal development and well-being, offering competitive benefits and career growt

A leading IT services provider based in Hampshire seeks an experienced IT Service Manager to oversee support services and lead a team of Support Desk Engineers. Additionally, the position offers hybrid working, a generous benefits package, and opportunities for progression within the company. This r

The Service Delivery Manager is responsible for the day-to-day operational management of the community health and wellbeing bus programme as well as wider programme support to ensure that community delivery is well organised, high quality, and aligned with programme workstreams and targets. This is

Know someone exceptional for this Service Delivery Manager position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment for more exciting opportunities. Monitor performance and continuously improve service quality.

We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business. Share updates on IT Initiatives and support delivery of the IT strategy within the business. C

The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction. Known for its customer-first approach, it offers expertise in cloud services, infrastructure, managed services, and cybersecurity. A

This role involves overseeing the delivery of IT services, managing the IT Service Desk, and ensuring high customer satisfaction. A community-focused housing organization in the United Kingdom is looking for an experienced ICT Service Delivery Manager. The ideal candidate will have significant exper

The Service Delivery Manager is responsible for the day‑to‑day operational management of the community health and wellbeing bus programme and provides wider programme support to ensure that community delivery is well organised, high quality, and aligned with programme workstreams and targets. Th

A retail technology firm in the UK is looking for a talented Project Manager to oversee delivery across its technology roadmap. The role is hybrid, requiring on-site presence 2-3 days per week, complemented by remote flexibility. Applicants must hold a valid driving license and be eligible to work i

Coordinate and oversee work with 3rd party suppliers and MSPs to ensure service delivery aligns with agreed SLAs and KPIs. Experience implementing or managing Incident, Problem and Change management with solid ITIL background. Lead or support Incident, Problem and Change management with solid ITIL p

This role is integral to ensuring high-quality IT service delivery aligned with business needs. A technology services provider in the UK is looking for an IT Service Delivery Manager. You will manage cross-functional technical teams, oversee service performance, and ensure adherence to ITIL principl

Oversee the effective delivery of preventive and corrective maintenance, ensuring system availability, service quality, and contractual compliance. Proven ability to manage service performance, KPIs, SLAs, and continuous improvement initiatives. Provide overall leadership for the end‑to‑end main

Candidates should have significant IT management experience, particularly within cloud ecosystems like Microsoft 365 and Azure, along with strong communication skills. An inclusive and supportive employer in Greater London is seeking an IT Product & Applications Manager to lead product strategy acro

We are seeking a strategic Service Delivery Manager (SDM) to lead the governance and performance of our external IT service providers, with a strong emphasis on senior stakeholder engagement. Ensure IT service partners remain compliant with IT service management processes and governance. Acting as t

A leading software company in Greater London is looking for a Service Delivery Manager to oversee a portfolio of Managed Services customers. The ideal candidate will possess a customer-first mindset and strong leadership qualities, working to enhance service delivery while meeting revenue targets. T

A leading government digital services provider is seeking a Senior IT Service Manager to lead complex service migrations. A competitive salary and flexible working arrangements are offered, with opportunities for professional development and a positive work culture. This role involves coordinating t

As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for o

Share updates on IT Initiatives and support delivery of the IT strategy within the business. Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external). Continually invest

A leading IT Services Consultancy in Greater London is seeking a Competency Centre Manager to lead consulting talent development and resource planning. Responsibilities include executing recruitment strategies, managing team utilization, and fostering a positive team culture. The ideal candidate wil

A leading healthcare provider in the UK is seeking an experienced IT manager to lead an ITIL based Service Delivery team. You will enhance team knowledge and drive continuous improvement in service delivery and user satisfaction. The ideal candidate will support a large user base, resolve complex te

Identify opportunities to optimise cost, efficiency, automation and scalability. Represent Service Delivery in steering groups and business review forums. Lead, inspire, and develop a high-performing service delivery team.

GDS processes, and with senior delivery groups across GDS to track progress against plans and directly manage delivery managers and lead delivery managers and develop a wider community of talented delivery managers. The Products & Services Directorate (P&S) within GDS is at the forefront of deliveri

A leading global brand in the United Kingdom seeks an experienced IT Service Delivery Manager to oversee its UK IT Service Desk team. The role involves managing service delivery in accordance with ITIL principles and contributing to Digital Transformation strategies, including AI adoption. The ideal

Tech stack: Ecommerce Service Delivery Manager, Service Delivery, Ecommerce Platforms, Cloud, Integrations, Agile, CI/CD, QA, CRM, Analytics, Payment Gateways, Fulfilment Systems, Delivery Manager, Project Manager, Technical Delivery Lead). Our client is a quintessentially British heritage brand wit

A leading IT services provider in the United Kingdom seeks a Service Delivery Manager to oversee a complex outsourced environment. The role involves managing multiple 3rd party suppliers across Infrastructure and Applications, with responsibilities for Incident, Problem, and Change management.

A leading utilities organization in Greater London is seeking an experienced Operational IT Service Manager to oversee service performance across multiple external suppliers. Candidates should have strong experience in managing IT service operations and stakeholder engagement skills. Knowledge of IT

An experienced professional, commercially aware with broad technical knowledge and understanding of Facilities Service Delivery and Performance Management. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Workplace Resources

We are looking for an experiencedSenior Service Delivery Manager (Defence)tojoin our team. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. A people person with the ability to enjoy others company and build

Are you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities fo

AI4I also maintains strategic relationships with leading organizations in Italy and abroad, including Competence Centers and European Digital Innovation Hubs (EDIHs), positioning itself as an attractive destination for researchers, companies, and startups seeking collaboration and impact. AI4I’s m

A leading heritage brand in the United Kingdom is seeking an Ecommerce Service Delivery Manager to oversee service delivery across their digital ecosystem. Successful candidates will have experience in service delivery, cloud technologies, and ecommerce platforms, along with a solid understanding of

As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high‑quality service outcomes. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue caree

It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement. The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engag

A tech solutions provider based in London seeks a Senior Service Delivery Manager to oversee service delivery and manage key client relationships. A competitive salary of 65,000 GBP P/A is offered, with opportunities for personal development and training in new technologies. The ideal candidate will

You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high‑touch, fast‑paced corporate or professional services environment. An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading g

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. Ensuring delivery aligns with client contracts, licensing, and capability boundaries. Supportive, ambitious team with autonomy and growth opportunities.

Bolder’s global technology teams, ensuring that initiatives are delivered seamlessly, efficiently, and in alignment with business priorities. High level of organisation, with the ability to manage parallel priorities across time zones. Partner with team leads to adjust priorities and sequencing ba

Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. A proven track record in IT Service Continuity Management (ITSCM) and can demonstrate that you have wor

A prominent recruitment agency is seeking a ServiceNow Product Manager in the UK to enhance collaboration between technology teams in a banking environment. The role involves optimizing IT service management processes, utilizing ServiceNow expertise for solution design, and leading cross-functional

A leading independent technology partner is seeking a Service Delivery Manager to oversee managed services in data centres for major clients. Responsibilities include managing staff, ensuring compliance with service quality, and maintaining strong client relationships. The ideal candidate will have

All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Familiarity with ServiceNow, Jira Service Management, or similar ITSM

A reputable insurance company in London seeks an experienced IT Project Manager to support IT project delivery. You will oversee project management from planning to execution, ensuring successful delivery within budget and time. With the right to work in the UK, you will work closely with stakeholde

We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service res

A leading educational services provider in Greater London seeks a Project Manager to drive business growth and operational excellence across international programmes. The role involves managing project teams, leading client interactions, and ensuring the effective delivery of solutions. A comprehens

A well-established technology-focused business in Greater London is seeking an experienced IT Project Manager. The individual should be Prince 2 accredited and have experience managing mid-sized projects with budgets between £200k-£500k. Offering a competitive salary of up to £68,000, this is an