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Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. Provide strategic oversight of all s

As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. This position is responsible for ensuring IT services meet agreed Service Level Agreement

We are looking for an experienced and dedicated Service Delivery Manager to lead a team of Contract/Site Supervisors and Service Engineers in delivering exceptional service across 2-3 high-profile Clients, based in and around the Yorkshire region. Oversee service delivery to meet all contractual req

A growing IT services provider is seeking a Service Delivery Manager in Peterborough to lead the transformation of IT support across a national network. Ideal candidates will possess a strong background in service delivery, excellent stakeholder management skills, and the ability to thrive in ambigu

A technology consultancy in Greater London seeks a highly experienced Senior Project Manager to lead the end-to-end delivery of complex, multi-discipline technology projects, including AV and IT infrastructure. Key responsibilities include managing project budgets, guiding stakeholder meetings, and

A leading technology services firm is looking for a Service Delivery Manager (SAP) to oversee a high-scale SAP landscape for a luxury fashion brand. The candidate will drive end-to-end application development and support, managing vendor relations and optimizing service delivery. This role offers co

A leading heritage brand in the United Kingdom is seeking an Ecommerce Service Delivery Manager to oversee service delivery across their digital ecosystem. Successful candidates will have experience in service delivery, cloud technologies, and ecommerce platforms, along with a solid understanding of

As an IT Service Manager, you will establish and optimise service management processes within secure cloud environments, ensuring consistent, high‑quality service outcomes. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue caree

Bolder’s global technology teams, ensuring that initiatives are delivered seamlessly, efficiently, and in alignment with business priorities. High level of organisation, with the ability to manage parallel priorities across time zones. Partner with team leads to adjust priorities and sequencing ba

A leading independent technology partner is seeking a Service Delivery Manager to oversee managed services in data centres for major clients. Responsibilities include managing staff, ensuring compliance with service quality, and maintaining strong client relationships. The ideal candidate will have

You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high‑touch, fast‑paced corporate or professional services environment. An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading g

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. Ensuring delivery aligns with client contracts, licensing, and capability boundaries. Supportive, ambitious team with autonomy and growth opportunities.

A prominent recruitment agency is seeking a ServiceNow Product Manager in the UK to enhance collaboration between technology teams in a banking environment. The role involves optimizing IT service management processes, utilizing ServiceNow expertise for solution design, and leading cross-functional

An experienced professional, commercially aware with broad technical knowledge and understanding of Facilities Service Delivery and Performance Management. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Workplace Resources

A tech solutions provider based in London seeks a Senior Service Delivery Manager to oversee service delivery and manage key client relationships. A competitive salary of 65,000 GBP P/A is offered, with opportunities for personal development and training in new technologies. The ideal candidate will

All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. Familiarity with ServiceNow, Jira Service Management, or similar ITSM

We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. In this role, you will lead the IT Service Desk team, ensure high levels of customer satisfaction and efficient service res

A reputable insurance company in London seeks an experienced IT Project Manager to support IT project delivery. You will oversee project management from planning to execution, ensuring successful delivery within budget and time. With the right to work in the UK, you will work closely with stakeholde

A leading educational services provider in Greater London seeks a Project Manager to drive business growth and operational excellence across international programmes. The role involves managing project teams, leading client interactions, and ensuring the effective delivery of solutions. A comprehens

A well-established technology-focused business in Greater London is seeking an experienced IT Project Manager. The individual should be Prince 2 accredited and have experience managing mid-sized projects with budgets between £200k-£500k. Offering a competitive salary of up to £68,000, this is an

A renowned retail and service organization is seeking a strategic Service Delivery Manager to oversee the governance and performance of IT service providers. This position requires a balance of contract management, service excellence, and operational integration, particularly in retail IT operations

This role involves overseeing IT testing activities, defining strategies, and coordinating resources to ensure high-quality products. Candidates should have proven experience in IT test management, strong analytical skills, and the ability to work with cross-functional teams. The position offers a h

This role involves driving delivery, managing priorities, and ensuring successful execution in a dynamic, fast-paced environment. Familiarity with AI tools will be beneficial. A leading consumer technology company in Greater London is seeking a Senior Product Manager for a 6-month contract role to t

A leading technology services company is looking for a skilled Service Transition & Project Manager in Greater London to oversee IT project delivery and transition activities. This role requires 8-10 years of relevant experience and provides a flexible work environment along with a comprehensive ben

The position is office-based with a collaborative team environment, fostering continuous learning and support. A technology-focused company in Greater London seeks a Technical Project Manager responsible for delivering multiple technical projects. This role requires strong project management skills,

This position offers a competitive salary of £85k plus excellent corporate benefits. The ideal candidate will have strong leadership skills, experience in service management, and the ability to effectively handle incidents and reduce technical debt. A leading engineering firm in the UK is seeking a

A global insurance leader seeks a Multinational Service Delivery Manager in Greater London to enhance operational capabilities and improve service delivery. This position offers the opportunity to work with large clients across various product lines globally, requiring significant experience in proc

Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training. Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery. Support c

The IT Delivery Manager owns the end-to-end delivery of all IT services required to successfully open new retail stores across the UK and mainland Europe. We are recruiting on its behalf an IT Delivery Manager - Retail Expansion M/F, based in London, UK. Our client is a global technology services co

Applicants should have over 7 years in Service Delivery Management, strong analytical abilities, and ITIL knowledge. The role involves managing client relationships and ensuring successful service delivery in alignment with best practices. The company offers a comprehensive benefits package includin

A leading IT support services provider in the UK seeks an IT Service Delivery Manager to join their service management team. The ideal candidate will have over three years of experience in service delivery, a solid understanding of IT support environments, and proven leadership skills. Responsibilit

Service Delivery Manager you will act as the primary owner of service delivery, ensuring the seamless execution of services to meet customer expectations and contractual obligations. As Service Delivery Manager you will act as the primary owner of service delivery, ensuring the seamless execution of

A government department in the UK is looking for an Incident Manager to oversee Major IT Incidents, ensuring prompt service restoration and maintaining quality. Ideal for candidates eager to drive innovation, the position is critical for supporting over 26,000 users and ensuring IT services are avai

This is a fantastic opportunity to play a key role in ensuring our business receives high-quality IT services that meet customer needs and drive satisfaction. We’re looking for an experienced IT Service Delivery Manager to join our Group Finance team. Proven experience in Service Delivery Manageme

A leading law firm in Greater London is seeking an experienced IT Service Manager to oversee the transition of new and amended IT services. This multi-faceted role requires strong project management skills, ITIL Foundation qualification, and proven experience in managing delivery to quality and cost

A leading technology service provider is seeking a Service Delivery Manager to lead IT service delivery for clients in the financial and asset management sector. Ideal candidates will have experience in service delivery management and a robust knowledge of Microsoft 365 and Azure services, contribut

This role is ideal for someone with prior dedicated service delivery experience in IT services or managed security services who thrives in a technically complex and client-centric environment. Proven ability to manage service delivery with measurable SLAs/KPIs. Minimum 3 years’ experience in an op

Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support

As a senior delivery manager, you lead the successful delivery of high-risk digital products and services across the full product lifecycle. The Crown Prosecution Service is recruiting a senior delivery manager, across England and Wales. You also influence financial planning, contribute to business

A fast-growing global fintech in the UK is looking for an experienced IT Service Delivery Lead. You'll be responsible for leading the IT Enablement team, ensuring IT operations run smoothly and end-users have optimal experiences. The role demands strong expertise in Google Workspace and MDM tools li

As a senior member of the team, you'll also challenge the status quo internally and drive improvements and standards to Service Delivery within the business, whilst mentoring more junior Service Delivery Managers. Apply now to find out more about this Senior Service Delivery Manager (ITIL Microsoft

As an Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with bu

Proven experience in a Service Delivery Manager or senior service operations role within software, SaaS or managed services environments. We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment. Col

Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system man

Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements. Working in conjunction with the account manager to develop and ma

A multinational investment firm is seeking a Senior Manager/Vice President to lead IT functions including the Entrata Application Service Team and End User Support in London. The role involves ensuring high availability of IT services, developing support policies, and managing a dedicated team. This

Ability to vary style and approach with stakeholders to achieve desired result with an ability to quickly establish credibility and rapport with stakeholders. Responsibility for day‑to‑day Service Operations within the context of Service Delivery Management. Lead Continual Service Improvement (C

Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support