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Reporting to the Production Manager you will be a dynamic people-person with the ability to build collaborative relationships quickly, with great organisation and communication skills. You will manage the Production team to ensure the smooth running of all production consisting of but not limited to LGS roll forming, plasma works, press break and guillotine works. The Production & Logistics Planner is also responsible for undertaking all the required production administration activities. Main duties: • Completion of all relevant planning, logistics and administration activities are completed daily. This includes playing an active part in conducting these activities:, • Producing all daily production plans accurately and on time – volumes, run rates, WIP etc – and provided to Production team., • Booking of vehicles though online portals and producing loads plans and delivery notes., • Ensuring any materials/ Labour shortages are communicated to the wider business appropriately., • Ensure maximum utilisation of materials within Production., • Authorisation of transport invoices, • Assist with determining manpower, equipment and raw materials needed to cover production demand., • Obtain, collate, and communicate output information (service level, staff numbers, waste, overpacks, WIP adherence etc.), • Liaising with 3rd party haulage companies regarding collection times and traffic issues to ensure 100% service level is achieved., • Completion of Customer Issue Log, • Compiling weekly data to support Sales Admin., • Maintaining records and archives to support audits., • Attending daily Production meetings and project progression meetings Who we are looking for. • Previous experience within a similar role (Essential), • Knowledge of offsite manufacturing utilising Light Guage steel (essential), • Effective communication skills in English (written, spoken and listening) (essential), • Teamwork, able to work and consult with others to ensure team goals are successfully achieved (essential), • Intermediate Excel skills (essential), • Good numerical and literacy levels (essential), • Good IT and database/system skills (essential) What we provide in return: • Competitive salary,, • Training and career progression, • Annual bonus (non-contractual), • Free, onsite parking Days of work: Monday-Thursday 8:00am – 4:30pm Friday, 8:00am – 3:30pm

Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Manager on a permanent basis. Salary: £35,500 per annum, plus bonus Contract Type: Permanent Location: Stockton Hours: Full Time (Mon – Fri 9am-5pm) Job Purpose The Customer Service Manager leads a high-performing customer excellence team while staying closely connected to operational processes. This dual focus ensures the delivery of exceptional service, continuous skills development within the team, and strong collaboration with leadership to achieve KPIs, operational efficiency, and customer satisfaction. Responsibilities: • Manage daily operations to ensure calls and emails are answered, efficiently, and with the customer’s needs in mind., • Oversee workload balancing, scheduling, and planning to maintain consistent service levels and response times., • Foster close working relationships with our Authority market to ensure open communication and transparency in performance., • Monitor KPI performance whilst attending regular meetings and producing reports for our Authority partners., • Act as the escalation point for customer concerns, ensuring swift resolution and clear communication with all parties involved., • Monitor service KPIs, customer satisfaction metrics, and feedback channels to identify improvement opportunities., • Collaborate closely with sales, production, finance, and suppliers to provide seamless end-to-end customer service., • Drive process improvements aimed at reducing errors, speeding up resolution times, and enhancing the customer experience., • Ensure compliance with internal quality standards and external regulations while maintaining a customer-first mindset., • Build skills, confidence and professional growth within the team with the support of the Senior Coordinator, • Partner with the Customer Care Manager to design and deliver training focused on service quality, communication skills, and customer-first behaviours., • Conduct regular 1:1s, feedback sessions, and career development planning with an emphasis on enhancing customer-facing capabilities., • Foster a customer-centric culture by recognizing success stories and sharing best practices across the team., • Encourage proactive problem-solving to anticipate and prevent customer issues before they escalate., • Support the Sales Operation on initiatives designed to elevate the overall customer journey., • Carry out any reasonable duties as requested by the Sales Operations Manager What we are looking for: • Proven leadership experience in a customer care, service, or order processing environment., • Demonstrated success in coaching, performance management, and change leadership., • Strong understanding of KPIs, workforce management, and operational performance metrics., • Experience handling escalations and building strong cross-functional relationships., • Proficiency in CRM systems, ticketing tools, and reporting dashboards., • Ability to thrive in a fast-paced, evolving environment with a focus on results and people., • Proficiency in CRM systems, ticketing tools, and reporting dashboards., • Strong IT literacy, including advanced MS Excel and other Microsoft Office applications., • Data-driven decision-making skills with the ability to analyse and interpret performance reports. For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.

\n \n \n \n Location: Reuben Manor, Stockton-on-Tees\n \n \n \n Hours: 38.5 hours per week\n \n \n Salary: £15.30 per hour\n \n \n For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.\n \n \n About the role \n We are looking for an experienced, compassionate Senior Care Assistant to join our team at MHA. This is a key leadership role within the home, supporting the Home Manager and senior team to deliver high-quality, person-centred care and to lead, motivate and develop care colleagues. \n As a Senior Care Assistant, you will take charge during shifts, including deputising for other senior colleagues when required. You will lead by example, support safe and effective care delivery, and help create a warm, respectful environment where residents can live well and with dignity. \n What you will do \n \n • Take temporary charge of the home during the absence of other senior colleagues, ensuring safe and effective day-to-day running.\n, • Lead, support and supervise care and ancillary staff, helping them reach required standards and develop their skills.\n, • Provide hands-on care and health supervision to residents when required, always promoting dignity, privacy and choice.\n, • Support the Home Manager in meeting statutory, regulatory and organisational requirements, including record-keeping and audits.\n, • Administer medication in line with the Medication Policy where delegated.\n, • Support care planning, key working and the development of meaningful activities that enhance residents’ quality of life.\n, • Carry out or support regular 1:1s, supervisions and appraisals in line with policy.\n, • Promote good practice in health & safety, fire safety, food safety and infection prevention.\n, • Previous experience working in a care setting.\n, • Experience of leading a shift or deputising for a manager.\n, • Medication administration experience.\n, • Good IT skills, including use of email and basic office systems.\n, • Strong communication skills, both verbal and written.\n, • The ability to lead, motivate and support a team.\n, • Sensitivity to the needs of older people and an inclusive approach to care.\n, • 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)\n, • A strong pension scheme and life assurance\n, • Free DBS checks and uniforms\n, • Confidential counselling, chaplaincy support and access to our hardship fund\n, • Flexible options to buy or sell annual leave, plus family-friendly policies\n, • Discounts through the Blue Light Card, Health Service Discounts and the Vivup app\n, • A full induction, ongoing training, recognised qualifications and clear progression opportunities\n

Are you ready to make a significant difference in a fast-paced environment? A leading company in the pest control industry is seeking a Regional Operations Manager in North Yorkshire to drive performance and enhance team culture. The Role As the Regional Operations Manager, you’ll: • Oversee regional performance, ensuring P&L targets are met and customer SLAs are achieved. • Manage and motivate team leaders, fostering a collaborative and high-performance environment. • Implement operational strategies to streamline processes and improve service delivery. • Act as a key point of contact for clients and stakeholders, ensuring effective communication and service quality. • Analyse performance metrics and develop action plans for continuous improvement. You To be successful in the role of Regional Operations Manager, you’ll bring: • Proven experience in management within the pest control or related industries. • Strong understanding of P&L management and strategic operations. • Excellent leadership and people management skills, with a focus on team motivation. • Ability to handle challenging client situations with professionalism. • A proactive approach to problem-solving and process improvement. What's in it for you? This company has experienced rapid growth, expanding from 200 to over 500 employees in just four years, backed by strong investment. They prioritise team spirit and operational excellence, actively seeking leaders to enhance company culture. • Competitive salary ranging from £46,000 to £52,500, plus a 10% bonus. • Company car provided for business use. • Standard pension schemes to ensure your future is secure. Apply Now! To apply for the position of Regional Operations Manager, click ‘Apply Now’ and send your CV to Olivia Blake. Interviews are underway, and this is an opportunity you don’t want to miss

Job Title: Class 1 LGV Driver Location: Middlesbrough Salary breakdown per hour: * Mon-Fri Basic - £15.75 * Mon-Fri +50 Hours - £17.75 * Saturdays - £20.25 * Sundays - £21.25 * Bank Holidays - £21.25 Job Type: Permanent, Full Time About Bulkhaul: Bulkhaul is a global leader in the transportation of bulk liquids, gases, and powders in tank containers. We specialise in providing high-quality logistics solutions to our clients, ensuring the safe and efficient delivery of products across the UK and worldwide. About the Role: An exciting position has become available for a full-time Class 1 LGV Drivers based in Middlesbrough. We are currently seeking experienced and dedicated LGV Class 1 Drivers to join our team. As a Bulkhaul driver, you will be responsible for the transportation of bulk powders in box containers, ensuring the highest standards of safety and compliance are met at all times. Key Responsibilities: * Ensure the safe and timely transportation of bulk powders across the UK, adhering to all road safety regulations. Maintain a high level of awareness and compliance with all relevant legal requirements. * Perform daily Vehicle and Trailer Safety Maintenance checks before commencing any journey to ensure the vehicle is in proper working condition. Timely report any mechanical issues or necessary repairs to the fleet maintenance team. Keep the vehicle clean at all times for spot checks and ensure it's fit for the safe transport of goods. * Accurately complete and maintain all relevant paperwork, including delivery notes, driving logs, and compliance records. Ensure all necessary permits and licenses are up to date and carried in the vehicle. Adhere to Bulkhaul's safety standards and follow company procedures for loading and unloading cargo. * Ensure that all bulk powder cargo is safely loaded and unloaded according to company procedures and regulations. Verify that tanks and equipment are properly cleaned between loads to avoid contamination. Operate any equipment used in the loading/unloading process, such as pumps or valves, in a safe and efficient manner. * Communicate effectively and professionally with clients and site staff during deliveries, ensuring that cargo is delivered on time and in good condition. Address any customer concerns or delivery issues to your Manager and in a timely manner. * Follow all Working Time Directive regulations and ensure compliance with drivers' hours and tachograph laws. Daily communication with your Manager to manage driving times and rest periods efficiently to avoid fatigue and ensure safety on the road. * Strictly follow all health and safety guidelines, particularly when handling hazardous materials. Participate in safety training and report any accidents or near-misses immediately. Ensure personal protective equipment (PPE) is worn at all times when handling goods. About you: * Minimum 12 months Class 1 driving experience. * Must hold a current and valid LGV Class One (Category C+E) driving license, enabling the operation of large goods vehicles, including articulated trucks. * Must have completed the required Driver CPC training and hold a valid Driver Qualification Card (DQC). Ongoing CPC training to maintain compliance is essential. * Must possess a valid digital tachograph card to accurately record driving hours and comply with drivers' hours and working time regulations. * Previous experience in transporting bulk powders is highly preferred, as it requires specialised skills in load handling, securing, and safety protocols. Experience with tankers and the relevant equipment (e.g., pumps, valves) is beneficial. * A strong understanding of health and safety regulations, particularly concerning the transportation of dangerous goods, is crucial. Familiarity with PPE requirements and safe loading/unloading procedures is necessary. * Good knowledge of UK roads, motorways, and relevant routes to ensure efficient and timely deliveries. Ability to use navigation tools and plan routes in compliance with legal restrictions on driving times. * Must meet the physical requirements to safely drive long hours, handle the loading/unloading of goods, and carry out vehicle inspections. What we offer: * Competitive hourly rate with opportunities for overtime. * £31 tax free per overnight subsistence. * Wages paid monthly. * Company Pension Scheme. * Death in Service benefit (£20,000 payable to next of kin). * Paid holidays. * Comprehensive and ongoing training, including DCPC. * Company Uniform and PPE provided. How to Apply: If you are an experienced LGV Driver looking for a challenging and rewarding role with a global leader in bulk logistics, we would love to hear from you. Equal Opportunity Employer: Bulkhaul is committed to fostering a diverse workforce and is proud to be an equal opportunity and disability confident employer. We encourage applications from all qualified individuals, regardless of race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Click the Apply button to register your interest and you'll be redirected to our careers page to complete the application form. Candidates with the relevant experience or job titles of: LGV Driver, Multi-drop Driver, Class 1 Driver, HGV Class 1 Driver, HGV Driver, Driver, Heavy Goods Vehicle Driver may also be considered for this role

Process Engineering Manager Location- Stockton A senior leadership role responsible for managing a multi-disciplinary engineering team, ensuring the delivery of high-quality design and technical solutions in line with regulatory standards, project timelines, and budget constraints. The role combines people management, technical oversight, and client-facing responsibilities, supporting both project delivery and business growth. We are supporting an engineering and manufacturing business that designs and delivers complex systems and equipment for industrial applications. They support clients across the full lifecycle from concept and design through to delivery and ongoing technical support operating in highly regulated environments. Key Responsibilities Lead, manage, and develop a team of engineers and designers Allocate workload and ensure delivery meets quality, budget, and programme targets Maintain technical integrity and ensure compliance with industry standards and regulations (including HSE/CDM) Support resource planning, recruitment, and team capability development Oversee design output, including reviewing and approving calculations, specifications, and drawings Contribute to bids, estimates, and technical proposals Liaise with clients and support business development activities Monitor progress, manage scope changes, and ensure accurate reporting Drive continuous improvement in processes, systems, and engineering proceduresIdeal Background Chartered Engineer Strong background in engineering design within a regulated industry Proven experience leading teams and delivering complex projects Solid understanding of engineering standards, HSE legislation, and project delivery Confident communicator with the ability to influence, manage stakeholders, and make decisions under pressure With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients

Rewards and Benefits on Offer; * A permanent contract from day one. * Training and career progression * Annual bonus (non-contractual) * Free, onsite parking * More benefits to be discussed at interview stage. The Company you will be working for; Mtrec Commercial are proudly representing our industry leading, prestigious manufacturing company based in Middlesborough, in their search for an experienced Production Planner to join their team on a full time and permanent basis. If you feel you have the required skills and experience, then please apply for an immediate response! Reporting to the Production Manager you will be a dynamic people-person with the ability to build collaborative relationships quickly, with great organisation and communication skills. You will manage the Production team to ensure the smooth running of all production. The Production Planner is also responsible for undertaking all the required production administration activities. Main duties: * Completion of all relevant planning, logistics and administration activities are completed daily. This includes playing an active part in conducting these activities: * Producing all daily production plans accurately and on time – volumes, run rates, WIP etc – and provided to Production team. * Booking of vehicles though online portals and producing loads plans and delivery notes. * Ensuring any materials/ Labour shortages are communicated to the wider business appropriately. * Ensure maximum utilisation of materials within Production. * Authorisation of transport invoices * Assist with determining manpower, equipment and raw materials needed to cover production demand. * Obtain, collate, and communicate output information (service level, staff numbers, waste, overpacks, WIP adherence etc.) * Liaising with 3rd party haulage companies regarding collection times and traffic issues to ensure 100% service level is achieved. * Completion of Customer Issue Log * Compiling weekly data to support Sales Admin. * Maintaining records and archives to support audits. * Attending daily Production meetings and project progression meetings * Days of work: Monday-Thursday 8:00am – 4:30pm Friday, 8:00am – 3:30pm About you; * Previous experience within a similar role (Essential) * Experience of working with a metal based manufacturing process is preferred. * Effective communication skills in English (written, spoken and listening * Teamwork, able to work and consult with others to ensure team goals are successfully achieved * Intermediate Excel skills * Good numerical and literacy levels (essential) * Good IT and database/system skills (essential)

BESS Delivery & Service Manager / Engineer – Utility Scale Projects. BESS Delivery & Service Manager / Engineer (Utility Scale). Operations Support & Service Management.

Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK &l

The IT Delivery Manager owns the end-to-end delivery of all IT services required to successfully open new retail stores across the UK and mainland Europe. Our client is a global technology services company specialising in retail IT solutions, providing end-to-end managed IT services to a leading Ame

Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support

Proven experience as an IT Service Manager or in a similar IT service management role. Driving continuous improvement initiatives to enhance service delivery and customer satisfaction. Leading and managing the end-to-end IT service delivery for internal and external clients.

A leading law firm in Greater London is seeking an experienced IT Service Manager to oversee the transition of new and amended IT services. This multi-faceted role requires strong project management skills, ITIL Foundation qualification, and proven experience in managing delivery to quality and cost

Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements. Working in conjunction with the account manager to develop and ma

Additional responsibilities include training and coaching team members to ensure proficiency, monitoring team member performance, documenting processes, procedures and work instructions, communicating with other key business leaders about risks, challenges and opportunities, and ensuring the support

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As a Service Delivery Manager, you will play a pivotal role in ensuring the performance, reliability, and continuous improvement of key application services, driving measurable outcomes for clients. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring

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This is a fantastic opportunity to play a key role in ensuring our business receives high-quality IT services that meet customer needs and drive satisfaction. We’re looking for an experienced IT Service Delivery Manager to join our Group Finance team. If you join us, you’ll be part of a welcomin

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As a senior delivery manager, you lead the successful delivery of high-risk digital products and services across the full product lifecycle. The Crown Prosecution Service is recruiting a senior delivery manager, across England and Wales. You also influence financial planning, contribute to business

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Ability to vary style and approach with stakeholders to achieve desired result with an ability to quickly establish credibility and rapport with stakeholders. Responsibility for day‑to‑day Service Operations within the context of Service Delivery Management. As a hands‑on Service Delivery Mana

Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system man

It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearl

Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. These opportunities are open to anyone who is a current local authority substantive competent Wholetime or On‑Call Cre

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. Ensure that all resources are in a safe, clean and operable working condition; r

You’ll lead a set of interdependent service delivery activities within. Senior Service Delivery Manager. This is a role for someone who enjoys bringing structure to complexity, working across technical and non‑technical teams, and making sure services are reliable, high‑quality and ready for r

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled and non-disabled people. Delivering high-quality and resilient IT services and support, to ensur

IT service management or large-scale IT service delivery. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Delivery Manager, you will be a senior leader responsible for the overall health, success,

My client is looking for a Service Delivery Manager to lead service operations across the Midlands region within a fast-growing managed services environment. You’ll ensure consistent, high-quality IT service delivery while helping integrate multiple teams into a single, unified operating model. IT

A leading beverage company is seeking an IT Manager based in London, UK. The role involves capturing strategic IT directions and translating them into clear requirements while ensuring IT alignment. The ideal candidate will establish strong relationships, manage the local IT budget, lead teams, and

As our Senior IT Service Manager you will lead the safe transition from legacy systems to modern, strategic services that underpin critical digital platforms used by millions of people. You'll make sure these migrations happen smoothly, with minimal disruption to live services, and that every change

A UK-based retail company is seeking a Workplace IT Support Lead to manage IT support operations across corporate and retail settings. Responsibilities include leading a team of analysts, managing escalations, and driving problem management initiatives. This role offers a competitive salary, signifi

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Where needed, the Service Delivery Manager will also be expected to share expertise with those internal stakeholders that work with our suppliers, helping to ensure continued provision of service that is fast, efficient, and of excellent quality, and that any problems that arise are resolved as quic

We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic

Industries: Engineering Services, IT System Installation and Disposal, and IT Services and IT Consulting. We are seeking a Service Delivery Manager for a growing data centre connectivity specialist. Identify service delivery risks and proactively implement mitigation strategies.

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We have an exciting opportunity for you to join our team as Enterprise Service Manager, Global Delivery – Payroll Activation, this full-time and permanent position and we are considering applications from both the UK and Europe. Reporting to the Global Payroll Manager – Payroll, the Enterprise S

The Senior Service Delivery Manager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As a senior delivery

Lead the safe, high‑quality delivery of Out of Hours and CAS services as the CQC Registered Manager, ensuring compliance with national/local quality requirements, KPIs, statutory standards and audit actions. The Service Delivery Manager will be responsible for the out of hours services that Practi