Junior IT Support Engineer
2 days ago
West Bromwich
Junior IT Support Engineer Worcestershire (100% Site-Based) £22,000 – £26,000 per annum + Benefits Fresh Food Manufacturing Are you an enthusiastic IT professional with exceptional communication skills looking for your next step in tech support? On behalf of our client, a leading Fresh Food Manufacturing business based in Worcestershire, we are seeking an outgoing and proactive Junior IT Support Engineer to join their dynamic on-site team. This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support, working closely alongside the IT Infrastructure Manager in a fast-paced environment. The Role As the primary point of contact for day-to-day technical support across the business, you will play a crucial role in keeping both office and operational manufacturing teams running smoothly. • 1st & 2nd Line User Support: Handling everyday technical queries across the whole company—from resolving printer glitches and network connectivity issues to troubleshooting Microsoft 365 and hardware problems., • User Onboarding & Setup: Setting up and configuring laptops, PCs, mobile devices, and IT equipment, as well as creating user accounts, managing access, and handling password resets for new starters., • Systems & Equipment Maintenance: Assisting with software updates, system patching, IT security tasks, and maintaining accurate IT asset records., • Infrastructure & Project Support: Escalating complex technical issues where necessary and assisting the IT Infrastructure Manager with broader IT maintenance, documentation, and key projects. Your Skills & Experience • You will be interacting directly with staff across the entire business—from the shop floor to management—so clear, confident, and articulate communication is essential., • A positive, approachable personality with a strong desire to solve problems and help colleagues., • A solid understanding of Windows, Microsoft 365, basic networking, and hardware configuration, backed by a genuine eagerness to learn and develop., • Strong problem-solving abilities, excellent organisation, and the ability to work independently while knowing when to seek guidance., • Desirable Extras. Previous experience on an IT helpdesk/service desk or certifications such as CompTIA A+ or Microsoft equivalents. What’s on Offer? • £22,000 – £26,000 depending on experience., • Direct mentoring from the IT Infrastructure Manager, offering clear progression and broad technical exposure., • A vibrant, collaborative site-based culture within an essential, thriving industry. Interested in applying? Submit your updated CV today to be considered for this excellent entry-level IT opportunity