1st Line Support Analyst
6 days ago
Salisbury
1st Line Support Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: • Acting as the first point of contact for all IT support queries, • Logging, categorising, troubleshooting, and resolving technical issues, • Escalating more complex problems to 2nd line support where required, • Supporting a range of applications, including Microsoft 365 and other business systems, • Assisting with hardware and software installations, configurations, and upgrades, • Contributing to IT projects, including system upgrades and new implementations, • Delivering a high level of customer service with a positive and proactive approach This is a user-facing role, requiring strong communication skills and a professional, approachable manner. About You • Previous experience in an IT support or helpdesk environment is desirable, • Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint), • Basic understanding of networking and desktop hardware, • Awareness of cyber security best practices, • Strong problem-solving skills and attention to detail, • Excellent communication skills, with the ability to explain technical issues to non-technical users, • A positive, team-oriented attitude with the ability to work independently Working Pattern • Monday to Friday, 9:00am – 5:00pm (35-hour week), • Fully onsite in Salisbury (5 days per week), • Occasional travel to a secondary UK office may be required, • Some out-of-hours work for upgrades or critical support Benefits • Annual bonus, • Private medical insurance (BUPA), • Competitive pension scheme, • 25 days annual leave, • Additional travel-related benefit (e.g. train/parking support)