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Role / Job Title:PAS-X MES Application Support Analyst L1/L2 (SaaS)Work LocationIreland, CorkHybrid Requirement:1 day a week (but should be available when needed)The RoleManufacturing Data Management project for a global FMCG client as a Platform architect.Your Responsibilities(Up to 10, Avoid repetition)1. L1/L2 Application Support • Provide L1/L2 support for PAS-X MES across EU manufacturing sites, • Act as first point of contact for MES incidents, alarms, and service requests, • Perform incident triage, analysis, resolution, or escalation within agreed SLAs2. Incident & Problem Management, • Log, manage, and resolve incidents using Pulse, • Support deviation, investigation, and root cause analysis activities where required, • Coordinate with PAS-X vendor (L3) for product-level or complex issues, • Maintain complete, accurate, and auditable ticket records3. Change, Release & Upgrade Support, • Support PAS-X releases, patches, and upgrades under GE HealthCare change governance, • Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable), • Support regression testing, cutover, and post-release hypercare4. Manufacturing & MES Operations Support, • Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows, • Support integration points with SAP and Historian related systems, • Assist sites during critical manufacturing windows where required5. GxP & Compliance Support, • Operate in compliance with GxP, data integrity, and validation requirements, • Support audits, inspections, and compliance reviews as required, • Ensure all incidents and changes are documented for audit readiness6. Stakeholder & Vendor Coordination, • Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor, • Provide regular status updates and participate in operational and governance calls7. Knowledge Management, • Maintain MES support documentation, runbooks, and known error records, • Support knowledge transfer and stabilization activities across regionsYour ProfileEssential Skills / Knowledge / Experience xrnqpay, • 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments, • Strong understanding of EBR, shop-floor processes, and MES integrations, • Experience supporting SaaS / platform-based MES solutions, • Strong understanding of ITIL-based incident, problem, and change management, • Experience working with EU manufacturing sites and QA teamsDesirable Skills / Knowledge / Experience, • Experience in pharma or life sciences manufacturing, • Exposure to SAP, Historian, LIMS, and automation systems, • Experience supporting PAS-X packaging and process lines, • Experience with ITSM tools such as ServiceNow or Jira

Act as a strategic advisor on ITSM, operations transformation, and service economics for internal stakeholders. You will join a strategic initiative focused on designing and scaling next-generation managed services offerings, with a strong emphasis on AI-enabled ITSM and intelligent business operati

ServiceNow Project Manager - ITSM/HRSD. Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.

A leading European private bank in London is seeking a (Senior) ServiceNow Developer to design intelligent solutions with a focus on ITSM and workflow automation.

A leading IT services company is looking for a skilled Performance Engineer based in Edinburgh.You will provide technical support at the customer site, ensuring prompt and professional resolution of IT issues.Your role includes monitoring system performance, managing incidents through JIRA, and main

A well-known hospitality company in the United Kingdom is seeking an IT Support Manager to lead a team responsible for ensuring seamless technical support across various locations.The ideal candidate will have experience in IT management, team leadership, and troubleshooting technical issues.This ro

We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. Act as a liaison between IT and business units, ensurin

A leading IT solutions provider in London is seeking an experienced ServiceNow Architect to lead the architecture and implementation of their enterprise ServiceNow platforms.The ideal candidate will have over 8 years of experience with ServiceNow and deep technical expertise across various modules.R

Headquartered in Little Rock, Arkansas (USA), we are seeking an ITSM Service Manager based in the United Kingdom who will report to the Associate Director, IT Service Management. The ITSM Service Manager is a full‑time, permanent employee position. This individual contributor will maintain and sup

Experience with ITSM tools like Service Now is desirable.

Step into a role where your expertise shapes the next generation of IT services.As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes.You’ll work at the fore

A growing technology company in Lancashire is looking for an experienced Configuration & Asset Manager to oversee the integrity of their assets and configuration management.The ideal candidate will have strong hands-on experience in this area and proven skills in a dynamic setting.You will work clos

The ideal candidate has over 5 years of experience in ITSM processes, strong communication skills, and a postgraduate degree in Computer Science or related field.

Candidates should have a background in developing and integrating ITSM tools and experience in an agile environment.

The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems.

Lead ITSM processes including Incident, Problem, Change and Service Request Management. Strong working knowledge of ITIL / ITSM frameworks. The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments.

A global satellite connectivity company is seeking a ServiceNow Technical Lead to enhance its IT services.This role involves leading the ServiceNow platform's design and delivery while collaborating with cross-functional teams.The ideal candidate has 5+ years of ServiceNow experience, strong ITIL kn

Look at Improving problem resolution times by streamlining ITSM processes. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.

Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management. Strong technical expertise in ServiceNow platform features, including ITOM, ITSM, IRM, or HRSD.

A UK-based luxury automotive brand is seeking an IT Support Analyst to provide high-quality support across the organization.You will act as the primary contact for IT issues, ensuring effective incident and service request management.Key responsibilities include delivering technical support, diagnos

This senior role focuses on enterprise sales strategy and requires applicants to have over 12 years of experience in technology sales, particularly in ITSM or enterprise platforms.

Driving and steering the governance and strategic direction of ITSM tooling to support efficient, consistent service management practices. IT Service Management (ITSM) sits within Infrastructure and Operations (I&O) and works to identify, challenge and improve the way I&O services are delivered to F

We are Systematix and we are currently looking for an ITSM Business Analyst for our client. Our client is implementing ServiceNow as part of a global IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment. Gathering and documenting ITSM

This role offers an opportunity to work with scripting languages and ITSM tools.

IT Service Management (ITSM) Platform Lead is responsible for the strategic ownership, development, and continuous optimisation of Merlin’s enterprise ITSM platform - primarily ServiceNow. Lead the design, configuration, enhancement and documentation of ITSM modules and workflow. Own and lead all

A leading IT solutions provider in the United Kingdom is looking for a skilled ServiceNow Developer to oversee the implementation of the ITSM module. The ideal candidate will need a minimum of 4 years of ITSM experience with at least 3 years of ServiceNow expertise and a solid background in Web Serv

The ideal candidate will have over 5 years of experience in ITSM Solutions Architecture and expertise in major ITSM platforms like ServiceNow and Jira Service Management. A technology firm is seeking an experienced ITSM Solutions Architect to design and implement scalable ITSM architectures.

Solution Consultant (ITSM focus). We’re hiring a Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor – this is not a managerial role. Demonstrated expertise in ITSM, including.

Candidates must have experience with ITSM tools and outstanding communication skills for engaging with both technical and non-technical stakeholders.

Translate technical ITSM solutions into clear business benefits for prospective clients. Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery. ITSM platforms like ServiceNow.

A leading news organization in Greater London is seeking an ITSM Service Manager to enhance service delivery by identifying inefficiencies and driving process improvements.

You will be the technical owner of our Ivanti Neurons ITSM platform, a system relied upon by teams across the organisation. Lead the configuration, maintenance, and evolution of the Ivanti Neurons ITSM environment, ensuring it remains stable, well‑designed, and aligned with user needs across GÉAN

Reporting to the Infrastructure and Operations Technology Director, the ITSM Service Manager is accountable for driving measurable improvements across existing service management processes. Driving ITSM processes (Incident, Request, Problem, Change, Service Catalogue) and continually reshaping them

Key requirements include active SC clearance and a strong ITSM background, with knowledge of ITIL frameworks and experience in supplier-focused environments.

Step into a role where your expertise shapes the next generation of IT services.As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes.You’ll work at the fore

The ideal candidate has over 10 years of IT leadership experience, including managing ITSM processes and developing ServiceNow solutions.

A global digital transformation leader in the UK is seeking a Senior Technical Consultant to drive the technical delivery of solutions using ServiceNow.This role involves preparing and leading design workshops, engaging customers on technical requirements, and providing creative solutions to complex

A leading health and wellness company is looking for a Tooling and Automation Engineer to enhance workflows and improve collaboration through effective Jira management.The role involves optimizing Jira Software, designing complex workflows, and integrating automation solutions.Ideal candidates shoul

Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities. ITSM, CSM, ITOM) and a solid understanding of their configuration and administration. You are an expert IT professional with a deep understanding of IT Service

A global IT services provider in the United Kingdom is seeking an experienced professional to lead the design and scaling of their AI-enabled ITSM and business operations services.

A global software company is seeking a Solution Consultant with an ITSM focus to join their Advisory Services Delivery team. The ideal candidate should have solid experience in SaaS, customer engagement, and ITSM practices.

A leading security services firm in the United Kingdom is seeking an experienced ITSM Service Manager for a long-term project. This fully onsite role in North West involves managing IT services, ensuring alignment with business needs, and driving best practices across ITSM processes.

A leading managed services provider is seeking a dedicated Technical Support Specialist in the United Kingdom.You will be responsible for managing alerts, incidents, and requests, ensuring optimal client infrastructure with a strong focus on networking and cloud solutions.The ideal candidate will ha

If you love owning revenue, building long-term customer relationships, and turning happy customers into bigger ones, this is a role where your impact is visible fast.UK footprint and a loyal customer base across mid-market organisations.IT and operations through to service delivery and automation.UK

A reputable property development company in the United Kingdom is seeking an Application Support Analyst to provide IT and application support.This role involves assisting users with business systems and managing incidents in the IT Service Management system.Ideal candidates will have proficiency in

Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments. Design, install, configure, and customise ITSM tooling solutions. Support delivery of ITSM solu

A leading European technology organization is seeking a talented professional to manage the Ivanti Neurons ITSM platform, critical to internal operations.