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1st Line Support Line Engineer Location: Warwick (travel to London & other UK offices as required) Salary: £30,000 – £35,000 (DOE) 167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands-on IT support across multiple UK sites, working closely with both local and global teams. Key Responsibilities • Provide first and second-line technical support to onsite and remote users, • Diagnose and resolve hardware, software, and network issues, • Support meeting-room and audio-visual technology, • Log, update, and manage support tickets through the ITSM system, • Escalate issues to senior support teams when required, • Create and maintain clear technical documentation, • Experience in 1st Line or 2nd Line IT support, • Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune, • Ability to support audio-visual and conferencing systems, • Solid understanding of IT service management processes, • Excellent communication and interpersonal skills, • Strong organisational skills with attention to detail, • CompTIA A+, • CompTIA Network+, • ITIL Foundation

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. Successful in applying industry best practice with knowledge of ISO 20000 (Service Management) and ITSM. If this job isn't quite right for you, but

Network Engineer Leek Wootton Permanent Contract Full Time Salary (£50,949.00 - £57,186.00) Market Supplement (£ ) Will work an on-call rota in which you will be able to claim an on call allowance. Those currently eligible on the redeployment register will be given prior consideration. As a key role in the Strategy and Architectural team based in Digital Services function, this role is responsible for the efficient and effective build, maintenance of new network infrastructure (virtual or physical) to ensure the needs of Warwickshire Police are met. The role will assist in creating a culture of perpetual challenge and continuous improvement in the delivery of internal and third-party services. Main Responsibilities: Support and maintain the forces network infrastructure at all times with it be the day to day operational running or during the planning, design, development and documentation of new technical solutions. To undertake the role of network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national /legislative /compliance standards and demonstrates consistency of implementation. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To deliver an environment of continuous improvement and innovation in respect of the infrastructure architecture and ensure that emerging technology and new initiatives are fully evaluated and relevant proposals are proactively driven through the technical architect practice. To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team. Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions. To represent effectively and promote the reputation and values of Warwickshire Police and the Digital Services Directorate at various meetings and groups both internally and externally, including the development of appropriate and constructive partnerships with relevant organisations and areas of both forces. To be commercially astute on infrastructure design, perpetually focussed on the 'service vs cost’ balance and take personal ownership, fully understanding and acting upon situations that require the pursuit of purpose over process. To build and maintain relationships with the Managed Service Provider and other suppliers (including police forces with whom we collaborate) with a stake in our reporting solutions. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations. Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. Experience: Demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation. Strong focus on ICT technologies and operational service delivery. Subject matter expert from inception, through to delivery to the end customer. Key Skills: Previous experience gained in complex large organisation Strong problem solving skills with ability to gather and assimilate information. Ability to think ahead and anticipate/mitigate risks and find suitable solutions to issues. Demonstrate ability to communicate with key stakeholders and suppliers with the flexibility to adjust approach and style accordingly. Good people skills built on a combination of great listening, empathy, insight and intellect. Ability to positively guide others and influence change within organisations Confident in the ability to be professional and influential on key issues within portfolio area. Writing and maintaining technical documentation. Special Conditions Requirement to participate in on call rota Regular travel throughout Warwickshire We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks . We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Fixed Shifts, Remote Working, Variable Shifts

Your new role You must have or be able to get SC clearance Responsible for the build maintenance of both virtual and physical network infrastructure, both the day-to-day operational running and the planning, design, development and documentation of new technical solutions. You will be able to demonstrate experience of supporting, building and maintaining virtual and physical infrastructure in a complex, multi-faceted organisation. What you'll need to succeed *Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel *Strong knowledge of network Monitoring & Management alongside Supplier Management experience. *Strong Knowledge of SD Wan, VLAN Azure vWan. *Strong Knowledge of Static and Dynamic routing. *Successful in applying industry best practice with knowledge of ISO 20000 (Service Management) and ITSM. *Authoring of Technical Design documents and Service artefacts. You must be located within 45/60 minutes of Warwick What you'll get in return *Stand by allowance *Excellent pension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Job Title: Network Engineer Location: Leek Wootton Contract: Permanent - Regularl travel required - must have own vehicle Hours: Full-time (37 hours per week) participation in an on call rota Salary: £50,949 - £57,186 per annum + £2,850 market supplement About the Role We are seeking an experienced and motivated Network Engineer to join our Digital Services team. This is a key role within the Strategy and Architecture function, responsible for the design, build, and ongoing maintenance of network infrastructure (both physical and virtual). You will play a vital part in ensuring the organisation's network environment is secure, resilient, and aligned with business needs, while also driving continuous improvement and innovation across services. Key Responsibilities Support and maintain network infrastructure, ensuring high availability and performance across operational environments Design, develop, and implement new network solutions, including documentation and technical standards Act as a subject matter expert for network technologies, providing guidance and assurance across projects and services Ensure compliance with industry standards, legislation, and best practice Analyse business requirements and recommend appropriate technical solutions Drive continuous improvement and innovation in infrastructure architecture Conduct impact analysis and quality assurance for system changes and upgrades Identify risks and provide mitigation strategies within network delivery Build and maintain effective relationships with managed service providers and external suppliers Contribute to a culture focused on balancing service quality with cost efficiencySpecial Conditions Participation in an on-call rota Regular travel may be required Subject to Management VettingAbout You Strong technical knowledge of networking technologies including Cisco, Azure, AWS, SD-WAN, VLANs, and routing (static & dynamic) Experience with network monitoring and management tools such as SolarWinds Familiarity with security and cloud-based solutions (e.g. Zscaler, Sentinel) Understanding of IT service management frameworks such as ISO 20000 / ITSM Experience producing technical design documentation and service artefactsExperience Proven experience supporting, building, and maintaining complex network infrastructure in a large organisation Track record of delivering infrastructure solutions from design through to implementation Experience working in environments with multiple stakeholders and suppliersSkills Strong analytical and problem-solving abilities Ability to anticipate risks and develop effective solutions Excellent communication skills with the ability to engage technical and non-technical stakeholders Strong interpersonal skills with the ability to influence and guide others Confident in producing and maintaining clear technical documentation Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer

Network Engineer Certain Advantage is hiring for a Network Engineer for a permanent position based in Leek Wootton. This role requires on-site work, along with travel across the Warwickshire area. The company: We’re working with a business that’s part of the public sector, focused on delivering critical services that support community safety and wellbeing across a large UK county. The role: To undertake the role of network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures. To ensure that the network meets all the relevant industry/national /legislative /compliance standards and demonstrates consistency of implementation. To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options. To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team. Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions. The individual: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations. Strong knowledge of network Monitoring & Management alongside Supplier Management experience. Strong Knowledge of SD Wan, VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. Demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

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