IT Support Engineer- SFIA 4
11 hours ago
Gloucester
Venn group Job title: IT Support Engineer (SFIA Level 4) Salary: £45,000 - £60,000, depending on experience Location: Gloucestershire Clearance: No current security clearance required; however, candidates must be eligible to meet security clearance requirements. To qualify for clearance, you must hold a British passport and have lived in the UK permanently for 10 years (and have 10 years of travel history). About the Role We are seeking a proactive and customer-focused IT Support Engineer (SFIA Level 4) to join a growing team. This role typically represents the next step from a Junior Infrastructure Engineer position, providing an opportunity to develop technical expertise across Microsoft cloud technologies, endpoint management, infrastructure support, and cybersecurity. Key Responsibilities • Provide first- and second-line technical support for end users, resolving hardware, software, and connectivity issues., • Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, and Entra ID., • Assist with the deployment, configuration, and management of Azure resources, including virtual machines, networking, storage, and resource groups., • Support endpoint management and device compliance using Microsoft Intune and Microsoft Defender., • Monitor, maintain, and troubleshoot desktop, laptop, mobile device, and peripheral hardware issues., • Assist in the implementation and administration of security controls within the Microsoft ecosystem, including Conditional Access, Defender, and Purview., • Develop and maintain PowerShell scripts to automate routine administrative tasks and improve operational efficiency., • Support networking services and troubleshoot issues relating to DNS, DHCP, TCP/IP, VPNs, and related infrastructure components., • Document technical procedures, support activities, and system configurations., • Work collaboratively with infrastructure, security, and project teams to deliver IT improvements and support business objectives. Skills and Experience Essential • Experience administering Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and Entra ID., • Working knowledge of Microsoft Azure fundamentals, including virtual machines, networking, storage, and resource management., • Experience with endpoint management solutions such as Microsoft Intune and Microsoft Defender., • Understanding of Microsoft security and compliance technologies, including Defender, Purview, and Conditional Access., • Experience using PowerShell for administration, troubleshooting, and automation tasks., • Strong understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN technologies., • Experience providing first- and second-line IT support in a professional environment., • Strong troubleshooting, problem-solving, and customer service skills. Desirable • Experience working within secure or regulated environments., • Exposure to ITIL-based service management practices., • Knowledge of cloud security principles and best practices., • Experience supporting hybrid on-premises and cloud environments. Professional Development Our client will also support candidates to work towards relevant Microsoft certifications, including: • Microsoft Azure Fundamentals (AZ-900), • Microsoft 365 Fundamentals (MS-900), • Microsoft Security, Compliance, and Identity Fundamentals (SC-900) This role is ideal for an ambitious IT professional looking to build expertise across Microsoft cloud platforms, endpoint management, infrastructure support, and cybersecurity while progressing their career within a technically diverse environment who is eligible for the correct clearance!