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  • Server/ Waiter/ Waitress
    Server/ Waiter/ Waitress
    hace 13 horas
    £15–£16.5 por hora
    Jornada completa
    London

    o you love to make every guest feel special? Looking for a career where you can work your way up? Fantastic, it looks like you are our perfect waiter / waitress. We are looking for wonderful wait staff, who can always put a smile on customers faces and wait staff who love working with fresh wholesome produce. At Granger & Co we are different here's what we give our fabulous wait staff: • Exceptional Monthly incentives, • Training with our suppliers and our fantastic Training manager – offering both support and guidance, • An extra day of holiday for every year of service after two years of working with the company, • A real work-life balance – healthy minds & healthy hearts!, • All meals are included when you are at work, which are fresh and wholesome, • 50% staff discount for you to use within all four of our excellent restaurants Experienced wait staff are what we're gunning for but we also value: • Natural talent – we want people-people, • An inspiring waiter or waitress who raises the bar in customer service, • A passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all four of our restaurants we demonstrate a family approach to nurturing our team and wanting to see them progress and succeed in our business. About Granger & Co. Since 2011, Granger & Co. has been bringing the best of Australian spirit in food and service to the London hospitality scene. Sunny, easy-going, and always generous, in terms of what we serve and how we serve it, Granger & Co. food is fresh, colourful and light, full of energy and vitality. We use seasonal ingredients infused with Australian flair, as well as European and Asian flavours, no matter the time of day. Our diversity and inclusion ethos We strive to run happy teams – working productively together, forever learning and aspiring – where everyone is given the chance to share their voice and input into what we do. We endeavour to promote a working environment that values employees as individuals, and value greatly the benefits that these principles bring to our daily practice. We hope you are as excited as we are by this opportunity and look forward to receiving your application.

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  • Server/ Waiter/ Waitress
    Server/ Waiter/ Waitress
    hace 15 horas
    £13–£15 por hora
    Jornada completa
    London

    WAITER/ WAITRESS/ SERVER An opportunity for a friendly, confident and service-minded individual with a genuine love of hospitality and beautiful, ingredient-led food. Granger & Co. is looking for a Waiter/Waitress to join our restaurant family. ABOUT US Since we opened our doors in London in 2011, Granger & Co. has brought the relaxed, sunny Australian way of dining to the city. Our restaurants reflect the spirit that Bill Granger made known around the world: easy-going, generous excellence. Our food makes people feel good. It is full of flavour, goodness and vitality. We thoughtfully source the best possible ingredients with a sunny, colourful lightness, and the emotional comfort of food is as important to us as how it looks and tastes. We celebrate seasonality, champion local growers and suppliers and prioritise ingredients grown with care for the world. As a family-owned restaurant group that is constantly evolving, we value all employees as respected individuals and foster diversity and inclusion, with everyone given a chance to share their voice and ideas. People stay with us and grow with us, many for over a decade. * THE ROLE This is a full-time position with a mix of daytime, evening and weekend shifts. As a Waiter/Waitress, you will be an essential part of our guest experience - warm, attentive and welcoming from the moment guests arrive. You'll guide them through the menu with genuine enthusiasm for our food, provide thoughtful, confident service and help ensure each guest leaves feeling uplifted and cared for. You will work closely with the restaurant team to maintain a smooth and enjoyable service, support with opening and closing duties, and help create a positive, collaborative atmosphere on the floor. You'll gain knowledge about our seasonal, ingredient-led dishes and the suppliers behind them, allowing you to speak about our food with confidence and authenticity. We understand that balance looks different for everyone and the role can be designed with flexibility in mind. * ABOUT YOU Warm, approachable and calm under pressure, you love looking after people and creating memorable dining experiences. You are confident in a busy restaurant environment, enjoy working as part of a supportive team and show care in everything you do - from taking orders with attention to detail to maintaining a welcoming, well-presented dining room. You value seasonal food, enjoy learning about ingredients and producers, and are excited to share that knowledge with guests. Above all, you bring positivity, generosity and a genuine passion for hospitality. * WHAT WE OFFER We believe in real work–life balance and a culture of care. You'll be part of a people-focused team who share a passion for fresh, everyday food. Our benefits include: • A real work-life balance in a people-first business with teams who love what they do., • An additional day of holiday for every year of service after two years., • Access to wellbeing support and private GP services through Hospitality Rewards., • Freshly made staff meals every shift., • 50% off when you dine in our restaurants (for up to four people)., • Cycle to work scheme., • Enhanced maternity pay, • Ongoing learning opportunities and visits to the farms and producers we work with * We believe great food and hospitality bring people together. Our kitchens and restaurants are places where every team member is heard, supported, respected and encouraged to grow. We are proud of our inclusive culture and the positive energy it brings to our restaurants. If you are excited by the idea of cooking seasonal, ingredient-led food with a team who cares about flavour and hospitality, we would love to hear from you.

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  • Chef de Partie
    Chef de Partie
    hace 2 días
    £16–£18 por hora
    Jornada completa
    London

    CHEF DE PARTIE An opportunity for a skilled and motivated chef with a genuine love of cooking and love of beautiful, ingredient-led food. Granger & Co. is looking for a Chef de Partie to join our restaurant family. ABOUT US Since we opened our doors in London in 2011, Granger & Co. has brought the relaxed, sunny Australian way of dining to the city. Our restaurants reflect the spirit that Bill Granger made known around the world: easy-going, generous excellence. Our food makes people feel good. It is full of flavour, goodness and vitality. We thoughtfully source the best possible ingredients with a sunny, colourful lightness, and the emotional comfort of food is as important to us as how it looks and tastes. We celebrate seasonality, champion local growers and suppliers and prioritise ingredients grown with care for the world. As a family-owned restaurant group that is constantly evolving, we value all employees as respected individuals and foster diversity and inclusion, with everyone given a chance to share their voice and ideas. People stay with us and grow with us, many for over a decade. * THE ROLE This is a full-time position with a mix of daytime, evening and weekend shifts. As Chef de Partie, you'll take ownership of your section, cooking delicious, fresh food with precision and care. You'll maintain high standards of preparation and presentation, keep your station organised, and support the smooth running of the kitchen. You will work closely with senior chefs, contribute to seasonal menu changes and help nurture junior team members with generosity and patience. This role offers the chance to learn from a talented team, including our Global Culinary Director, our Head of Food and Sourcing in London, and our experienced Group Head Chef. You'll gain exposure to exceptional produce and the people behind it—farmers, growers and producers who shape our ingredients. We understand that balance looks different for everyone and the role can be designed with flexibility in mind. * ABOUT YOU Calm, organised and confident, you take pride in your craft and in working with high-quality, seasonal produce. You understand flavour, care deeply about ingredients, and enjoy being part of a busy, supportive kitchen. You are a collaborative team player who communicates well, leads by example within your section, and brings positivity and professionalism to service. You care about seasonality, sustainable sourcing and cooking with whole ingredients—and above all, you care about flavour, learning and open-minded generosity. * WHAT WE OFFER We believe in real work–life balance and a culture of care. You'll be part of a people-focused team who share a passion for fresh, everyday food. Our benefits include: • A real work-life balance in a people-first business with teams who love what they do., • An additional day of holiday for every year of service after two years., • Access to wellbeing support and private GP services through Hospitality Rewards., • Freshly made staff meals every shift., • 50% off when you dine in our restaurants (for up to four people)., • Cycle to work scheme., • Enhanced maternity pay, • Ongoing learning opportunities and visits to the farms and producers we work with * We believe great food and hospitality bring people together. Our kitchens and restaurants are places where every team member is heard, supported, respected and encouraged to grow. We are proud of our inclusive culture and the positive energy it brings to our restaurants. If you are excited by the idea of cooking seasonal, ingredient-led food with a team who cares about flavour and hospitality, we would love to hear from you. Annual salary ranging from £35,000 to £37,000 per year, DOE

    Inscripción fácil
  • Chef de Partie
    Chef de Partie
    hace 2 días
    £15–£18 por hora
    Jornada completa
    London

    CHEF DE PARTIE An opportunity for a skilled and motivated chef with a genuine love of cooking and love of beautiful, ingredient-led food. Granger & Co. is looking for a Chef de Partie to join our restaurant family. ABOUT US Since we opened our doors in London in 2011, Granger & Co. has brought the relaxed, sunny Australian way of dining to the city. Our restaurants reflect the spirit that Bill Granger made known around the world: easy-going, generous excellence. Our food makes people feel good. It is full of flavour, goodness and vitality. We thoughtfully source the best possible ingredients with a sunny, colourful lightness, and the emotional comfort of food is as important to us as how it looks and tastes. We celebrate seasonality, champion local growers and suppliers and prioritise ingredients grown with care for the world. As a family-owned restaurant group that is constantly evolving, we value all employees as respected individuals and foster diversity and inclusion, with everyone given a chance to share their voice and ideas. People stay with us and grow with us, many for over a decade. * THE ROLE This is a full-time position with a mix of daytime, evening and weekend shifts. As Chef de Partie, you'll take ownership of your section, cooking delicious, fresh food with precision and care. You'll maintain high standards of preparation and presentation, keep your station organised, and support the smooth running of the kitchen. You will work closely with senior chefs, contribute to seasonal menu changes and help nurture junior team members with generosity and patience. This role offers the chance to learn from a talented team, including our Global Culinary Director, our Head of Food and Sourcing in London, and our experienced Group Head Chef. You'll gain exposure to exceptional produce and the people behind it—farmers, growers and producers who shape our ingredients. We understand that balance looks different for everyone and the role can be designed with flexibility in mind. * ABOUT YOU Calm, organised and confident, you take pride in your craft and in working with high-quality, seasonal produce. You understand flavour, care deeply about ingredients, and enjoy being part of a busy, supportive kitchen. You are a collaborative team player who communicates well, leads by example within your section, and brings positivity and professionalism to service. You care about seasonality, sustainable sourcing and cooking with whole ingredients—and above all, you care about flavour, learning and open-minded generosity. * WHAT WE OFFER We believe in real work–life balance and a culture of care. You'll be part of a people-focused team who share a passion for fresh, everyday food. Our benefits include: • A real work-life balance in a people-first business with teams who love what they do., • An additional day of holiday for every year of service after two years., • Access to wellbeing support and private GP services through Hospitality Rewards., • Freshly made staff meals every shift., • 50% off when you dine in our restaurants (for up to four people)., • Cycle to work scheme., • Enhanced maternity pay, • Ongoing learning opportunities and visits to the farms and producers we work with * We believe great food and hospitality bring people together. Our kitchens and restaurants are places where every team member is heard, supported, respected and encouraged to grow. We are proud of our inclusive culture and the positive energy it brings to our restaurants. If you are excited by the idea of cooking seasonal, ingredient-led food with a team who cares about flavour and hospitality, we would love to hear from you. Annual salary ranging from £35,000 to £37,000 per year, DOE

    Inscripción fácil
  • Waiter/ Waitress/ Server
    Waiter/ Waitress/ Server
    hace 2 días
    £15–£16.5 por hora
    Jornada completa
    London

    Do you love to make every guest feel special? Looking for a career where you can work your way up? Fantastic, it looks like you are our perfect waiter/waitress. We are looking for wonderful wait staff, who can always put a smile on customers faces and wait staff who love working with fresh wholesome produce. At Granger & Co we are different here's what we give our fabulous wait staff: • Exceptional Monthly incentives, • Training with our suppliers and our fantastic Training manager – offering both support and guidance, • An extra day of holiday for every year of service after two years of working with the company, • A real work-life balance – healthy minds & healthy hearts!, • English courses provided – we support everyone, • All meals are included when you are at work, which are fresh and wholesome, • 50% staff discount for you to use within all five of our excellent restaurants Experienced wait staff are what we're gunning for but we also value: • Natural talent – we want people-people, • An inspiring waiter or waitress who raises the bar in customer service, • A passionate approachable individual We serve classic, freshly prepared, healthy & natural food right through from busy bustling breakfasts to cosy evening candlelit dinners. Across all five of our restaurants we demonstrate a family approach to nurturing our baristas and wanting to see them progress and succeed in our business. About Granger & Co. Over 25 years ago, in a sunny little corner cafe in Sydney, the global phenomenon of avocado toast and ricotta hotcakes first began. Self-taught Aussie cook Bill Granger opened his first ever café serving simple fresh flavours and light, healthy plates. Bill quickly earned himself a reputation for his original approach to dining - communal tables and lazy weekend breakfasts. He was declared by the New York Times as "the egg master of Sydney". Our Diversity and Inclusion Statement We strive to promote a working environment that values employees as individuals, an environment which encourages diversity and inclusion, and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential by providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co. and we want to be proud of our team. We cannot wait to meet you!

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  • Head Chef - Thai Cuisine
    Head Chef - Thai Cuisine
    hace 2 días
    £50000–£58000 anual
    Jornada completa
    London

    Salary - Up to £58,000 per year Schedule - Full Time Experience - Previous experience as a Head Chef or Senior Sous Chef within a quality restaurant. Knowledge of Thai or South East Asian cuisine is preferred JKS Restaurants and Plaza Khao Gaeng are seeking a Head Chef to lead their kitchen operations. The successful candidate will have a passion for Thai/Asian cuisine and have previous experience as a Head Chef. This is a fantastic opportunity for an experienced Head Chef looking for a new role in an award winning, critically acclaimed group The Restaurant Plaza Khao Gaeng celebrates Thailand’s coast-to-jungle cooking through the tradition of khao gaeng, broadly translated as “curry over rice”. Expect a kaleidoscope of curries rich with fresh coconut milk, aromatic curry pastes and fermented seasonings, alongside searingly hot stir-fries cooled with fresh herbs - all designed for mixing, matching and sharing. In Thailand, the most popular khao gaeng restaurants expand to fill whatever space they can. Plaza takes inspiration from one such spot in Bangkok, now spread through an old cinema, where curries sit in gleaming trays beneath a faded façade and climb the stairs to the former box office. This is anytime comfort food: a pause from the heat, noise and movement of the street outside. Our third Plaza Khao Gaeng opened in Covent Garden in May, turning to Thailand’s deep south - the historic borderlands of Pattani, Yala, Narathiwat and beyond. Anchored by a large charcoal grill, the menu draws together smoke, spice and acidity in a generous, khao gaeng-style spread made for the table - our most Southern menu yet, inspired by rural kitchens. The Position As Head Chef, you will be responsible for ensuring the delivery of consistent, high quality and innovative dishes and specials; you will play a key role in menu development, working closely with the Group Exec Chef and Chef Director. You will manage the overall kitchen operation, including prep schedules, stock control, budgeting and maintenance, as well as the day to day management of the kitchen team. If you have the following, then we want to hear from you: • Previous experience as a Head Chef or Senior Sous Chef in a high quality restaurant;, • Strong awareness of trends and seasonality of produce;, • A passion and knowledge of Thai or South East Asian cuisine;, • A highly creative approach to your work with excellent attention to detail;, • Proven ability to manage, train and motivate a kitchen brigade;, • Experience in managing staff costs, scheduling and reviewing staff rotas;, • Strengths in finances, purchasing and menu costing;, • A working knowledge of health and safety, compliance and procedures; This is a very exciting opportunity not to be missed for a talented Head Chef eager to join a restaurant group with ambitious plans. Benefits At Chaiyo, we believe in a culture that truly backs our people. Hospitality is a people industry, and we're committed to rewarding the hard work and loyalty that makes us who we are. Award-Winning Workplace Recognised as one of The Sunday Times Best Places to Work 2026 Dining & Hospitality • Dine Out Allowance - Quarterly peer to peer at competitor restaurants, • Lunch for 2 after probation, • Up to 50% off dining across JKS restaurants, • CODE App membership - Discount at some of the UK's best restaurants Health & Wellness • Self care salary - £1,200 additional salary to spend on your self care., • Discounted gym membership with up to 25% off at 4,000+ venues across the UK, • 24/7 Doctor & prescription services for peace of mind healthcare, • 8 free counselling sessions to support your mental wellbeing, • Employee Assistance Program providing confidential support when you need it, • Health, legal, money and debt support services available Entertainment • Up to 55% off cinema tickets, • Up to 25% off UK attractions (London Eye, Thorpe Park, SEA LIFE, and more), • Up to 15% cashback at 70+ major retailers across the UK Financial Support • Wagestream - stream a portion of your pay earlier when you need it, • Access to financial advice to help with your financial planning, • Company donations for your involvement with charities Special Occasions & Recognition • Wedding gift & newborn care package - celebrating your big occasions, • Staff parties & long service awards recognising your commitment, • Employee referral scheme - earn up to £600 per referral, • Additional holiday for every year with us (rising to 30 days)

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  • Floor Staff
    Floor Staff
    hace 11 días
    £11.5–£16 por hora
    Jornada completa
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

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  • Breakfast Chef
    Breakfast Chef
    hace 22 días
    £15 por hora
    Jornada completa
    Hadley Wood, Barnet

    Breakfast Grill Chef - Hadley Wood EN4 Limes Brasserie, a beloved local establishment, has been under fresh management for the last 2 years. Our young and innovative team has been serving up extraordinary culinary experiences, with weekly specials that delight our loyal clientele. With an average of 1100 covers per week, we pride ourselves on offering well-priced, generously portioned dishes made with fresh ingredients. We believe in making as much as we can from scratch, and our commitment to quality has earned us a reputation for serving the best food in the area. Family-run with an unwavering focus on the community, we're now expanding with a second location and looking to grow our solid kitchen team for a second site! Position Description:We are seeking a talented and passionate Breakfast Grill Chef to join our dynamic team at our Hadley Wood branch!. The ideal candidate is someone who thrives in a fast-paced environment, has a keen eye for detail. Responsibilities: 1. Preparing, cooking and presenting high-quality dishes within the specialty section., 2. Assisting the Team in creating menu items, recipes and developing dishes., 3. Monitoring portion and waste control to maintain profit margins., 4. Maintaining high standards of hygiene and adhering to health and safety regulations., 5. Working collaboratively with the rest of the kitchen staff. Qualifications: 1. Proven experience as a Breakfast Chef., 2. Excellent understanding of various cooking methods, ingredients, equipment and procedures., 3. Ability to work under pressure and multitask in a fast-paced environment., 4. Strong communication and teamworking skills., 5. Literate, being able to clearly communicate, read and write in English with no challenges being able to read tickets and converse with the team. At Limes Cafe, we value a positive attitude, dedication to the craft, and a love for food. If you are looking to grow your culinary career in an exciting, community-focused business, we would love to hear from you. Please apply with your current CV and a brief cover letter explaining why you're the perfect fit for our team.

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    hace 27 días
    £35000–£39000 anual
    Jornada completa
    London

    Assistant General Manager — Progression to General Manager MEAA London MEAA is looking for an ambitious, experienced Assistant General Manager to join our London restaurant with a clear objective: develop into the General Manager role within approximately 3–6 months. This is not a conventional AGM position. We are looking for someone capable of becoming the person ultimately responsible for one of our busiest restaurants. MEAA London is a high-volume operation serving approximately 4,000 covers per week, with around 150 covers and generating approximately £100,000 in weekly revenue. It combines the pace and complexity of a major-volume restaurant with the standards, attention to detail and personal service expected from a premium hospitality business. The opportunity You will initially work alongside the existing management team, learning the MEAA operation, culture and standards while progressively taking responsibility for the restaurant. The 3–6 month development period will cover the full GM remit, including: * Leading a large FOH and management team through high-volume services * Maintaining consistently high standards across up to 4,000 weekly covers * Taking ownership of guest experience and handling issues confidently * Recruitment, onboarding, training and development * Building a strong management and supervisory team beneath you * Rotas, labour deployment and productivity * Sales performance and commercial decision-making * Wage and operating cost control * Restaurant P&L understanding and accountability * Driving average spend and identifying revenue opportunities * Maintaining service, presentation, cleanliness and brand standards * Using guest feedback and operational data to improve performance * Working closely with the Head Chef and kitchen leadership * Developing regular customers and ensuring our best guests are recognised * Leading pre-shifts, management meetings and performance reviews * Taking increasing responsibility for the entire operation until ready to step into the GM position Who we’re looking for We are not looking for someone who simply wants their next AGM job. We’re looking for somebody who wants to run a substantial restaurant and can demonstrate that they have the potential to do so. You will probably already be a strong AGM, Deputy GM or experienced senior restaurant manager within a high-volume operation and feel ready for the next step. You should be comfortable operating in an environment doing £100k+ per week and understand that delivering 4,000 covers requires organisation, pace and strong management rather than simply being visible on the restaurant floor. You should be: * A strong and confident leader * Commercially aware * Highly organised * Excellent with guests * Comfortable managing and developing people * Calm during extremely busy services * Able to hold people accountable without creating a negative culture * Obsessed with consistency and detail * Comfortable working with numbers and KPIs * Able to identify problems before they become problems * Hands-on when necessary, without becoming trapped in individual sections * Ambitious enough to want responsibility for the whole business Experience in a high-volume premium restaurant, busy independent group or quality multi-site restaurant business would be particularly relevant. What success looks like This role comes with a genuine progression plan. During your first months you will be expected to demonstrate that you can progressively take ownership of: People → Service → Operations → Commercial Performance → The Entire Restaurant The intention is that, once you have demonstrated that you can consistently operate the restaurant to the required standard, you will progress into the General Manager position. This is therefore an opportunity for someone who is already close to GM level but wants the opportunity, support and scale to make that step. About MEAA MEAA is built around excellent food, atmosphere and genuinely warm hospitality. We want high standards without stiff or scripted service. Our managers are expected to know their teams, know their customers and create an environment where people enjoy working as much as customers enjoy visiting. As MEAA grows, there will also be opportunities beyond individual restaurant management for the strongest people within the business. Location: London Position: Assistant General Manager Progression: General Manager Expected development period: approximately 3–6 months Restaurant volume: approximately 4,000 covers per week To apply: Send your CV together with a short introduction explaining the size and type of operation you currently manage and why you believe you’re ready to progress into a GM role.

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  • Front of House Team Member
    Front of House Team Member
    hace 1 mes
    £12–£15 por hora
    Jornada parcial
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

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