Customer Coordinator
hace 12 horas
Bracknell
Our global client requires an experienced customer coordinator to join their team for a minimum period of 6 Months. Main Responsibilities: • Handle inbound and outbound calls from customers to an exceptional standard., • Respond professionally to customer emails and letters., • Maintain accurate records of interactions, applications, and transactions., • Provide support to customers who are experiencing financial difficulty, challenging personal circumstances, or are vulnerable, with compassion and understanding., • Ensure compliance with relevant policies and legislation, particularly regarding forbearance and vulnerable customers., • Liaise with External Partners that support our client in the collection of arrears and the disposal of assets when they are returned or repossessed., • Identifying and referring to any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away., • Achieve a high pass rate on quality assurance conducted on your interactions. Qualifications, skills, and experience: Required: • Previous experience in motor finance and/or a customer service environment., • Great communicator with the ability to build relationships, being compassionate and considerate., • Good organisational skills, with the ability to prioritise, multitask, and meet deadlines, which can come with an element of working under pressure., • Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty. This role is subject to satisfactory references to include a DBS Check and Financial Check. Whilst there is no contractual right to work from home, the flexibility our client offers is that you can request to work from home 2 days per week, again, providing there is no business requirement to attend the office. The working hours are 35 hours, 9-5, Monday to Friday. There is the option to take a 30-minute lunch over 4 days, so that the fifth day will be a 2 pm finish. This early finish will vary to ensure that there is good resource coverage within the team. There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year, with a day taken off in lieu during the week. Interested? Please apply.
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