Catering Operations Manager
hace 7 días
Bath
About the Company Are you an experienced hospitality leader who thrives in high-volume, fast-paced environments? We're looking for a dynamic Catering & Events Operations Manager to oversee all catering operations—including in‑house teams, third‑party concessions, race day mobilisation, events delivery and F&B performance—across a busy, multi‑venue leisure and events setting. About the Role This is a hands-on, strategic role leading large teams and high-profile events, with a focus on driving service standards, revenue growth, and exceptional guest experiences. Responsibilities • Deliver and execute the catering strategy across multiple venues., • Lead and develop all catering teams on site, ensuring top-tier food and service quality., • Plan and manage rotas, staffing levels and labour budgets for all events., • Work closely with sales and business teams to plan catering for racing and non‑racing events., • Take ownership of high-volume operations, delivering exceptional results for key clients., • Manage variable labour and F&B cost controls across hospitality, retail, kitchens and bars., • Support and develop team members through structured PDPs and regular reviews., • Help shape a unified catering and events strategy that maximises revenue and commercial opportunities., • Develop retail operations, brand presence and menu/offer across all venues., • Collaborate with chefs, site leaders and support teams to deliver consistent F&B standards., • Lead training initiatives focused on customer service, product knowledge and operational excellence., • Support recruitment, reduce agency reliance and build a stable, engaged casual workforce., • Maintain financial awareness, analyse reports and take action to improve performance., • Ensure venues operate at the highest standard through daily checks and operational oversight., • Coordinate all administrative, operational and planning tasks for race days and events. Qualifications • Essential: Minimum 5 years’ experience in large-scale leisure, sport or event environments (3,000+ guests)., • High-volume hospitality background—conferencing, banqueting, restaurants, hotels or stadium events., • Strong leadership, communication and client management skills., • Experience managing large teams and delivering multi‑site or multi‑faceted events., • Proven ability to manage labour costs and deliver to budget., • Highly organised, process-driven, calm under pressure., • Commercially astute with strong IT and business systems skills., • Excellent decision-maker and people developer., • Full UK driving licence. Required Skills • Strong leadership, communication and client management skills., • Experience managing large teams and delivering multi‑site or multi‑faceted events., • Proven ability to manage labour costs and deliver to budget., • Highly organised, process-driven, calm under pressure., • Commercially astute with strong IT and business systems skills., • Excellent decision-maker and people developer. Preferred Skills • Personal licence holder., • Business/Event Management Degree., • IOSH Managing Safely., • GCSEs in Maths & English (C or above). Pay range and compensation package Hours: Flexible to meet the needs of events, including evenings and weekends. Time off in lieu is provided. Equal Opportunity Statement What success looks like: Strong control of labour budgets, improved staff recruitment & retention, reduced agency usage, increased spend per head across F&B areas, consistent delivery of service excellence, positive guest, owner & trainer feedback.
