Business Analyst
24 hours ago
Birmingham
Business Analyst – Workforce Management (WFM) Review Programme Overview We are seeking two experienced Business Analysts to support a strategic Workforce Management (WFM) transformation programme across 12 UK contracts. This programme will conduct a comprehensive review of WFM practices, processes, systems and usage, with the objective of defining future-state requirements and preparing the organisation for a potential system-wide deployment or market re-procurement exercise. This is a high-impact opportunity to shape operational performance, financial efficiency and workforce optimisation at scale. Key Focus Technology solutions mapping, systems analysis and requirements translation aligned to business needs. Key Responsibilities • Analyse current WFM systems usage across multiple contracts, including Time & Attendance and Scheduling modules, • Assess suitability and scalability of the existing solution (T2W), • Translate operational requirements into clear functional and technical specifications, • Map system integrations from scheduling through to payroll interfaces, • Identify gaps, duplication, manual processes and rework, • Develop a prioritised requirements and design document covering:, • Functional requirements, • Technical architecture, • Reporting and analytics, • Integration requirements, • Governance controls, • Conduct market scan and supplier analysis, • Support options appraisal including total cost of ownership modelling, • Contribute to cost benefit analysis and ROI modelling (target ROI within 18 months), • Demonstrable experience delivering WFM system reviews or implementations, • Strong understanding of:, • Workforce Planning & Forecasting, • Scheduling & Rostering systems, • Time & Attendance platforms, • Payroll interfaces and system integrations, • Experience conducting market scans and supporting procurement exercises, • Ability to work across multiple operational contracts and stakeholders, • Strong documentation and structured requirements capability