Resident Experience Manager
2 days ago
Birmingham
Resident Experience Manager - Birmingham - £40,000 + Discretionary BonusMy client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Manager to lead the onsite resident experience team and resident services alongside the General Manager at a new, luxury build to rent residential development comprising 667 apartments. Responsible for the delivery of a first-class customer experience and the management of a team of 6 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Duties • Ensure you and your team make residents feel welcome and safe, the moment they walk into the building on their first day to the moment they leave, • You and your team will be the first port of call for residents offering assistance to (and resolving where possible) enquiries at the Front Desk, including logging maintenance requests to event ideas or just listening, • Report and address any residents feedback, sharing with the relevant teams, • Welcoming new residents when they move into your property, including to oversee or assist the initial check-in through to welcome tours, • Assisting with resident move outs, including inspections and deposit returns, • Being proactive and reactive to any operational tasks to ensure the smooth operation of...