Field Service Coordinator
2 days ago
Elsenham
This is a 6 month contract. HRGO Recruitment are seeking a highly organised and proactive Service Planning & Scheduling Coordinator to join a fast-paced operational team at our client’s Head Office. This is a pivotal role at the centre of daily service delivery, ensuring field technicians are where they need to be, when they need to be there, and customers receive a reliable, high-quality experience every time. If you thrive in a busy environment, love coordinating people and priorities, and have a natural ability to keep operations running smoothly, this role offers a fantastic opportunity to make a real impact. Key Responsibilities • Plan, coordinate, and optimise daily and weekly schedules for a team of 10–15 Field Service Technicians., • Manage site bookings, permits, RAMS, access requirements, and all associated compliance documentation., • Coordinate new job allocations, new site locations, and customer mobilisations., • Support regional and installation planning teams, including holiday and sickness cover., • Ensure all materials, equipment, and resources are ordered, delivered, and ready for use on time., • Liaise closely with the Customer Experience team to resolve issues, minimise complaints, and ensure timely attendance., • Maintain accurate operational records, work schedules, and service documentation., • Respond calmly and decisively to changes, adapting schedules in a fast-moving operational environment., • Work collaboratively across multiple departments and regions, supporting continuous improvement initiatives., • Bring forward new ideas to streamline planning processes and enhance service performance. Requirements • Experience in planning, scheduling, or coordinating field-based teams., • Background in fast-paced operational, service, technical, or FMCG environments., • Confident handling customer communication, issues, and service recovery., • Exceptional organisational and time management skills, with the ability to juggle multiple priorities., • Calm under pressure, solutions-focused, and proactive in approach., • Strong people coordination skills and a collaborative team mindset., • Committed to continuous improvement and aligned with company values., • Comfortable bringing fresh ideas and contributing to better ways of working.