Referrals & Contracts Manager
1 day ago
Birmingham
Job Title: Referrals & Contracts Manager Role Purpose To lead and manage the organisation’s referral pathway, contract management, mobilisation of new services, and bid/tender submissions within a CQC-regulated supported living environment. The role is responsible for ensuring safe, suitable placements, contract compliance, sustainable occupancy levels, and high-quality tender submissions that support strategic growth. This role directly impacts revenue stability, regulatory compliance, and commissioner confidence. Key Responsibilities Referral Management & Placement Oversight • Act as the central point of contact for all incoming referrals from Local Authorities, ICBs, and other commissioners., • Review referral documentation including assessments, risk profiles, funding approvals, and care requirements., • Assess placement suitability in collaboration with Registered Managers and clinical/operational leads., • Coordinate timely responses to commissioners within agreed KPIs., • Maintain a live referral tracker, pipeline forecasting, and conversion analysis., • Ensure placements align with service capacity, skill mix, and CQC registration scope., • Lead mobilisation of new placements from contract agreement to service commencement., • Coordinate staffing requirements, recruitment, training needs, and rota planning., • Ensure all care plans, risk assessments, MAR charts, and compliance documentation are in place prior to go-live., • Liaise with housing providers, landlords, and external professionals where required., • Oversee structured handover to operational teams post-mobilisation., • Maintain oversight of all placement contracts and service agreements., • Review contract terms to ensure pricing, service scope, KPIs, and reporting requirements are understood and adhered to., • Track contract start/end dates, uplift cycles, renewal deadlines, and framework agreements., • Support negotiations on fee uplifts, variations, and amendments., • Ensure services are delivered in line with contractual obligations and funding agreements., • Work closely with finance to ensure billing accuracy and alignment with commissioned hours., • Identify and monitor tender opportunities through procurement portals and commissioner networks., • Lead completion of PQQs, ITTs, DPS applications, and framework submissions., • Coordinate contributions from operations, finance, HR, and quality teams., • Maintain and update a tender library including policies, KPIs, case studies, and CQC evidence., • Track submission deadlines, clarifications, and award outcomes., • Develop and maintain strong professional relationships with commissioners, social workers, care coordinators, and housing partners., • Represent the organisation at provider forums and partnership meetings., • Produce regular reports on referral volumes, conversion rates, occupancy, and contract status., • Monitor trends in referral rejection, voids, and contract performance risks., • Provide data insights to senior leadership to support strategic planning.