Cleaning Quality Assurance Manager
hace 3 días
West Midlands
Department: Facilities Location: Location: Birmingham Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands-on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning-related issues, coordinates response to incidents, and ensure planned and periodic tasks are completed to great quality. This role is not eligible for visa sponsorship and will require a DBS check! What • Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures., • Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required., • Ensure completion of routine, periodic, and deep-clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high-level dusting) to agreed specifications., • Uphold colour-coding systems, infection-prevention protocols, and quality assurance processes aligned with industry best practice., • Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs., • Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control., • Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements., • Complete and record checks on cleaning machinery and equipment for health & safety; escalate defects to Facilities Manager for repair and remove unsafe items from service., • Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals., • Proven supervisory experience in cleaning or facilities services within busy environments., • Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment., • Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards., • Strong communication, organisation, and problem-solving skills; able to prioritse and adapt to changing needs., • Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records., • Proficiency with emails, MS Office, and basic IT systems., • Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
