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  • Sales Associate
    Sales Associate
    2 days ago
    £14–£15 hourly
    Full-time
    London

    Overview We are seeking an outgoing and experienced Sales Associate who is passionate about customer service to work in our monogramming studio at Peter Jones in Sloane Square. You’ll be at the heart of one of the most exciting retail environments in the UK. You’ll be part of a supportive team in building performance in this brand new part of our business, raising it's profile within John Lewis and beyond, and most importantly, creating a design-led shopping experience for our customers. This isn’t a typical Sales Associate role, it’s a platform for growth within a new division of our business. It’s also an opportunity to learn about retail from within the John Lewis Partnership ecosystem, one of the best in the world with exposure to directors and leaders who regularly visit the store to see what excellence looks like. Duties • Oversee daily shop operations, ensuring efficiency and excellent customer service standards., • Manage customer enquiries with professionalism, courtesy and a proactive attitude., • Take meticulous order notes and support the production team in executing those orders., • Maintain an neat and attractive retail space that encourages customer interaction and promotes our monogramming service effectively., • Market our business proactively to shoppers in store as well as by developing relationships with shop staff and with other shops in the Sloane Square neighbourhood., • Help set sales goals and develop strategies to maximise revenue and optimise the monogramming studio concept., • Analyse sales data to identify trends and implement improvements in sales management strategies., • Handle administrative duties such as daily sales reports, client data bases, ordering supplies, etc., • Foster a positive team environment through leadership, motivation, clear communication and teamwork., • Ensure compliance with health and safety regulations within the shop environment. Experience • Experience, with references, within retail or similar environments, • Strong organisational skills with the ability to prioritise tasks effectively, • Excellent communication skills, both verbal and written; written and spoken fluency in English is required., • Previous experience in customer service roles demonstrating excellent people and organisational skills, • A willingness to be proactive and brand-positive with clients to bring new clients in to the studio, • Familiarity with Shopify retail management software and point-of-sale system is preferred, • An interest in textiles, graphic design or fashion helpful This position offers a creative, fun and engaging environment for a motivated retail sales associate with a desire to assume increasing management roles. We’ll invest heavily in your development, offering training and opportunities to progress into senior management. Why This Role Is Special • It’s our first shop within our John Lewis Partnserhip collaboration — the most visible, high‑impact location in our business, • You’ll work closely with the founder of the business as well as John Lewis Partnership executives, • You’ll influence retail standards across both the Initially London and John Lewis brands, and have high level interactions with other Sloane Square-based brands., • You’ll be part of a high‑performing, creative passionate team, • You’ll have genuine opportunities to progress quickly This is the kind of role that transforms careers. Benefits: • Company pension, • Discounted or free food, • Employee discount Work Location: In person in SW1 location

    Immediate start!
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  • Social Media Manager
    Social Media Manager
    3 days ago
    Full-time
    London

    We are looking for a dynamic social media expert to join the PR & Marketing team at [Firmdale Hotels](https://www.firmdalehotels.com/christmas-at-firmdale-hotels). This is a fantastic opportunity to be part of a passionate team based in Soho, responsible for the communications for our eight award-winning hotels in London, as well as the Firmdale brand. The role will provide insight into travel and F&B social media management for one of the UK's most successful, privately owned luxury hotel brands. Role and Responsibilities: • Lead the social media strategy for Firmdale Hotels across Instagram, Facebook, LinkedIn and TikTok. Take ownership of copywriting, content creation, scheduling, publishing and community management for the social channels. Create high end content across various pillars (rooms, restaurants, bars, private events) and grow our channels, increase brand recognition and loyalty, and reach new audiences.Work with the Senior Social Media & Content Executive and New York Social Media Manager to execute an insight-led social media strategy aligned with wider PR, marketing and commercial objectives – driving awareness, engagement, website traffic, bookings and revenue, • Create day-to-day content as well as deliver social campaigns for exciting pop ups, activations and seasonal moments, • Proactively identify and test emerging social media trends, formats and opportunities that could work for Firmdale, • Manage our paid social agency for Instagram and Facebook, working closely with them to execute and report on campaigns to drive awareness for the hotels and restaurants, • Execute a creator-led strategy for TikTok, • Manage content creators in collaboration with the PR team, both on a paid and gifted basis, identifying, briefing and managing creators aligned with our hotels and restaurants in London, • Frequently visit our London hotels, bars and restaurants to capture engaging video content via iPhone and camera for Instagram Reels, • Monitor, analyse and report on the performance of the social media platforms, • Use data-driven growth tactics to increase social engagement and audience, • Share a monthly social report, • Input into ad hoc reports for team projects and key events, • Support the PR & Marketing team in photo and video shoots, and support the wider PR & Marketing strategy, including promoting experiences and events, • Work with third parties (such as Design Hotels, Mr & Mrs Smith and drinks partners) on collaborative content, • Continuously monitor and engage with social media conversations about Firmdale Hotels, proactively engaging with accounts including key contacts such as journalists and travel agents Requirements: • Genuine interest in social media, digital trends, and hospitality, • A minimum of five years' experience working in social media within the luxury, lifestyle or hospitality industry – F&B experience a bonus, • A roster of industry and influencer contacts, • A strong understanding of the social media industry and platforms, and the ability to embrace new features to drive engagement – Instagram, TikTok, LinkedIn and Facebook, • Track record of growing social media accounts, • Professional experience managing a social media calendar and the use of scheduling tools, with proficiency in reporting across different social media channels (either via the native platforms or third-party reporting tools), • Proficient with an iPhone and passionate about content creation, • Highly organised with the ability to prioritise effectively while managing a high-volume workload Location and Hours • 9am to 6pm Monday to Friday, based at our Head Office in Soho, • Comfortable working on-site across multiple hotel locations and maintaining a visible presence to embody and represent the brand, • Monitor and engage with social media channels, albeit briefly, during weekends as needed to maintain timely responses and brand presence, • Occasional evening work to oversee shoots, events or create content What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed., • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Referral bonus scheme for recommending top talent, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for 2024, 2025 & 2026, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Procurement Manager
    Procurement Manager
    4 days ago
    Full-time
    London

    The Ascott Limited UK Corporate Office is seeking a qualified, experienced and capable Procurement Manager to become part of our Procurement team, supporting our properties. Reporting to the Procurement Director, being responsible for the purchase of goods and services to ensure that the Group's European lodging sites operational needs are met. As the Procurement Manager , you will be responsible for: Purchasing goods, materials, components and/or services in line with specified cost, quality and delivery targets Identifying and evaluating potential suppliers, developing strategies, and negotiating contracts to secure the best possible prices and terms Creating long-term plans for specific categories of goods and services Preparing reports on procurement activities, analysing data to identify trend Collaborating with various departments within our properties to understand their procurement needs and ensure those needs are met Sourcing environmentally friendly products and services Ensuring contracts are properly managed and adhered to, including renewals and performance monitoring Managing inventory levels to optimize stock turnover and minimize holding costs Staying informed about market trends, new products, and potential suppliers to identify opportunities for improvement and innovation Conducting cost analysis, setting benchmarks, and identifying opportunities to reduce costs without compromising on quality Building and maintaining strong relationships with key suppliers, ensuring timely delivery of goods and services, and resolving any issues that may arise Assess tenders and quotations from potential suppliers Prepare required documents in line with final negotiations with selected suppliers and in line with organizational targets and requirements. To be successful in the role of Procurement Management , we require: Bachelor's degree in a related field (e.g., supply chain management, business administration and/or finance) Proven experience in Procurement and Strategic sourcing, preferably within the hospitality industry Strong negotiation, communication, and relationship management skills Proficiency in relevant software and tools, such as procurement systems and Microsoft Office Suite Excellent analytical and problem-solving skills Strong communication (written/spoken) English & French at business level Ability to work independently and as part of a team Minimum 8 years of experience of relevant working experience in purchasing Background and or experience within technical services purchasing (vendor management, contractor’s, hard services) Certification from Chartered Institute of Purchasing & Supply (CIPS) a plus Experience in integration activities and change management. This is your opportunity to be part of our team as a Procurement Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Recruitment Referral Incentive Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Multilingual, Negotiating skills, Organisation Skills, Attention to Detail, Problem Solving

    No experience
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  • B2B Sales Representative – Commission Only
    B2B Sales Representative – Commission Only
    5 days ago
    Full-time
    Mitcham

    B2B Sales Representative – Commission Only Northstar Agency | Remote | United Kingdom Northstar Agency is a UK digital agency providing straightforward, professionally designed websites to small businesses. Our current Starter Website package is priced at £500 setup + £59 per month for hosting and care. We are looking for motivated B2B salespeople who are comfortable speaking with business owners, generating conversations and closing straightforward website sales. Compensation This is a commission-only opportunity. There is no base salary and no guaranteed income. Commission is: 15% of collected setup revenue For our current £500 Starter Website package, this equals: £75 commission per valid completed sale. Commission is paid on Fridays after: • the customer’s setup payment has cleared;, • the order is valid; and, • no refund or chargeback has invalidated the commission. Commission is not paid on: • VAT;, • monthly recurring fees;, • refunds;, • chargebacks;, • failed or unpaid orders. There is no cap on the number of eligible commissions you can earn. The annual pay range displayed on Indeed is an illustration based on sales performance and is not a salary or guaranteed level of earnings. What you’ll do • Contact UK business prospects by phone and email., • Introduce Northstar Agency and our website service., • Speak with business owners and decision-makers., • Identify whether the prospect has a genuine website requirement., • Explain our pricing and scope accurately., • Answer straightforward sales questions using our approved information., • Book sales conversations where appropriate., • Send approved checkout links to interested prospects., • Follow up genuine opportunities., • Maintain accurate records of calls, emails, replies and outcomes., • Respect all opt-outs and Northstar’s marketing compliance procedures. What we provide • A straightforward service to sell., • Clear fixed pricing., • Approved sales scripts and objection handling., • Product and process training., • Sales materials and website examples., • Prospecting guidance., • A structured sales tracking system., • Ongoing support where needed. The offer you will be selling Starter Website — £500 setup + £59/month The package currently includes: • up to five static website pages;, • mobile-responsive implementation;, • contact form;, • basic metadata;, • two revision rounds;, • a target launch within five business days after all required client assets are received;, • ongoing hosting and care. We do not promise or guarantee Google rankings, traffic, enquiries, leads or revenue. Sales representatives must never make guarantees or claims that Northstar has not authorised. Who we’re looking for You may be a good fit if you: • are confident speaking with business owners;, • communicate clearly and professionally;, • are comfortable making outbound B2B calls;, • can handle objections without becoming pushy;, • are organised with follow-ups;, • are commercially driven;, • can work independently;, • understand that commission is earned only when customers actually buy. Previous B2B, telesales, business development, digital marketing or website-sales experience is useful, but strong communication and sales ability matter more. Working arrangement This is a remote, commission-only sales opportunity. There are no guaranteed earnings. The intended arrangement allows sales agents substantial flexibility over when and where they carry out their sales activity, subject to customer, data-protection, marketing-compliance and brand requirements. Full engagement terms will be provided before sales activity begins. Important sales standards Northstar takes customer trust seriously. You must: • identify yourself and Northstar Agency accurately;, • make clear when communication is commercial;, • never invent testimonials, clients, results or scarcity;, • never guarantee rankings, traffic, leads or revenue;, • respect objections and opt-outs immediately;, • follow Northstar’s approved prospecting and calling procedures;, • keep prospect and customer information confidential. Failure to follow these standards may result in the engagement ending. About Northstar Agency Northstar Agency Design, Build, Grow We help UK businesses establish a professional online presence through clear, fixed-scope website services. If you are confident selling to UK businesses and prefer a performance-based opportunity where your commission is directly linked to completed sales.

    Immediate start!
    No experience
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  • Operations Manager
    Operations Manager
    6 days ago
    Full-time
    London

    It started with a little oven in a backyard... Twelve years on, that same energy has taken us to 17 shops across London, with shop 18 just around the corner (and plenty more to come!). Along the way, we've thrown some pretty unforgettable parties, teamed up with incredible people, raised money for causes close to us and served a lot of pizza to our neighbourhoods. Through it all, one thing hasn't changed, we've always done things our way: handmade, hand-delivered and always local at heart. We're a team of passionate people who love great food, good vibes and doing things our own way. We take pride in every pizza we make and bring energy, care and personality to every shift. As we continue to grow across London, we're looking for people who bring the buzz, give a sh*t, support their teammates and genuinely care about creating brilliant experiences for our customers and communities. It's a fast-paced, friendly environment where everyone plays a part in our success and has fun along the way. Now we're at a seriously exciting point of growth and we're looking for an Operations Manager to join our Operations Team and help shape what's next! The Role: This role is all about driving operational excellence across multiple shops, building high-performing teams and delivering outstanding results! You'll work closely with our Shop Managers, supporting and developing them to deliver world-class pizza, exceptional customer service and strong commercial performance. This is a field-based role with regular travel across our London shops, alongside attendance at meetings and planning sessions! We expect our Operations Managers to spend the majority of their time in our shops, coaching teams, developing the management teams and making sure every location delivers the Yard Sale Pizza standard! We're looking for someone who brings great energy, leads from the front and never compromises on quality. Someone who builds strong relationships, communicates with confidence and holds themselves and others accountable. You'll play a huge part in creating a culture where our teams love coming to work, our customers love ordering from us and every shop consistently delivers the Yard Sale Pizza experience. What you'll be doing: • Leading and supporting five Yard Sale Pizza shops to deliver exceptional operational performance, customer experience and profitability., • Coaching, developing and motivating management teams to build high performing teams and create a culture of accountability and continuous improvement., • Taking ownership of sales, labour, food costs and overall P&L performance across your shops, identifying opportunities and implementing action plans to drive results., • Monitoring labour deployment and productivity to ensure every shop delivers outstanding service whilst maintaining efficient labour costs., • Driving industry leading delivery performance by improving out the door times, driver dispatch and operational efficiency., • Ensuring every single pizza leaving the kitchen meets Yard Sale Pizza's product and brand standards., • Conducting regular operational audits covering food safety, health & safety, equipment maintenance and compliance to ensure every shop operates to the highest standards., • Supporting recruitment, onboarding and development of management teams and shop teams, creating strong succession plans and a "Plan B" culture across your shops., • Working closely with GM's and marketing to deliver local marketing initiatives, community partnerships and sales driving opportunities., • Reviewing customer feedback, identifying trends and implementing long-term solutions to improve product quality, delivery performance and guest satisfaction., • Building strong relationships with your shop teams through regular visits, coaching sessions and hands-on operational support., • Using reporting and operational data to identify opportunities, improve performance and ensure every shop consistently achieves its KPIs. We're looking for someone who • Has previous experience as a Multi-Site Operations Manager within a high-volume hospitality or QSR environment (pizza delivery experience is a bonus)., • Has a strong commercial mindset with experience managing P&Ls, labour, food costs and driving profitable growth., • Is an exceptional people leader who enjoys coaching, developing and inspiring others to succeed., • Thrives in a fast-paced environment and can confidently manage multiple priorities across several locations., • Has a relentless focus upon operational excellence and never compromises on standards or quality., • Has excellent communication skills and builds strong relationships with people at every single level of the business., • Is highly organised, proactive and solutions-focused, always looking for ways to improve performance., • Enjoys being out in the shops, supporting teams and leading from the front rather than behind a desk., • Brings a great vibe to the team, approachable, supportive, positive and passionate about helping people and YSP grow! **What you'll get: We're offering a competitive salary based on a 45 hour contract, 28 days' holiday and Christmas closure. Benefits include: • Free pizza during your working hours., • Brilliant discounts for family, friends and online merchandise., • Cycle to Work Scheme., • Tech Scheme., • Company pension., • Access to our Wellbeing Hub and counselling through Hospitality Action. How to apply: If this sounds good, then we can't wait to hear from you! Please send your CV and a cover letter telling us why you'd be the perfect fit to [lucy@yardsalepizza.com](mailto:lucy@yardsalepizza.com).

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  • Freelance Event Staff: Hosts, Waitstaff, Brand Ambassadors & Actors
    Freelance Event Staff: Hosts, Waitstaff, Brand Ambassadors & Actors
    10 days ago
    £17 hourly
    Part-time
    London

    We are seeking dynamic, reliable, and charismatic individuals to join our team of Freelance Event Staff, including Hosts, Waitstaff, Brand Ambassadors, and Actors. As a key part of live events, experiential marketing campaigns, corporate functions, and promotional activations, you will help create memorable experiences for guests and clients alike. Key Responsibilities: Hosts & Hostesses Welcome guests warmly, manage check-in and seating, assist with inquiries, and help ensure smooth event operations through coordination with event staff. Waitstaff Provide efficient, courteous food and drink service, keep service areas clean and organised, and work closely with kitchen and bar staff to ensure guest satisfaction. Brand Ambassadors Confidently represent brands, distribute promotional materials, deliver key messaging to target audiences, and gather feedback or data as needed. Actors & Performers Bring scripted roles to life for events or brand campaigns, attend rehearsals and fittings, and engage audiences with professional, in-character interactions Requirements: • Prior experience in one or more of the listed roles (hospitality, promotions, acting, etc.), • Excellent interpersonal and communication skills, • Ability to work flexible hours, including evenings and weekends, • Reliable, punctual, and adaptable to diverse event environments, • Professional appearance and demeanour

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  • Public Relations Officer
    Public Relations Officer
    10 days ago
    £39000–£45000 yearly
    Full-time
    London

    Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities 1. Develop and implement public relations activities to promote the company's wellness and holistic therapy services, enhance brand awareness and maintain a positive public image within the local community., 2. Prepare bilingual (English and Chinese) promotional materials and external communications, ensuring consistent brand messaging across all public-facing platforms and supporting the company's reputation and customer engagement., 3. Build and maintain relationships with local community organisations, business associations, referral partners and corporate clients by coordinating approximately 10–15 stakeholder contacts, arranging 2–3 meetings each week and following up partnership opportunities to strengthen community engagement and referral networks., 4. Organise 1–2 community engagement or promotional events each month; monitor customer feedback, online reviews and public perception; analyse market trends and prepare monthly reports with recommendations for senior management., 5. Support business development and partnership initiatives; respond to external enquiries; coordinate public communications; and ensure all external communications comply with UK advertising standards, GDPR and professional ethics. Essential Requirements -A Bachelor's degree or an equivalent qualification; -At least one year's relevant experience in public relations, communications, customer engagement or business development; -Strong written and verbal communication skills in both English and Chinese; -Experience in preparing promotional materials and coordinating external communications; -Experience in maintaining relationships with customers, business partners or external stakeholders; -Good organisational skills and the ability to manage multiple tasks simultaneously; and -A sound understanding of UK professional communication standards, including data protection (GDPR) and advertising requirements. We welcome talented and enthusiastic individuals to join our team.

    No experience
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  • Business Development Manager
    Business Development Manager
    21 days ago
    £33000–£43000 yearly
    Full-time
    London

    📍 Location: London 🏢 Company: Olive Base Ltd 🕒 Job Type: Full-Time, In Person 💷 Salary: £33,000 – £43,000 per year + Performance Bonus 🗓 Expected Start Date: 25/05/2026 At Olive Base Ltd, we are committed to providing high-quality food products and exceptional service. As a growing business operating within the food and hospitality sector, we focus on delivering efficient operational solutions while maintaining the highest standards across our services. We are dedicated to excellence, reliability, and continuous improvement, creating a professional environment where both our clients and employees can thrive. Key Responsibilities: As a Business Development Manager, you will: • Lead the development and execution of business growth strategies within the food and hospitality sector, • Identify, secure, and manage new commercial opportunities, partnerships, and clients, • Build and oversee long-term relationships with key stakeholders, suppliers, and business partners, • Lead negotiations with suppliers and partners to achieve cost efficiency and maximise commercial value, • Analyse financial, sales, and operational data to drive strategic decision-making and performance improvements, • Oversee and optimise operational processes related to purchasing and service delivery, • Prepare and present strategic reports, insights, and recommendations to senior management, • Play a key role in the expansion, profitability, and long-term growth of Olive Base Ltd Requirements • Bachelor’s degree (or equivalent) in Business, Management, Marketing, or a related field, • Previous experience in business development, sales, or commercial roles, • Ability to identify new business opportunities and support company growth, • Experience in building and maintaining professional relationships with clients and partners, • Good communication and negotiation skills, • Ability to understand sales and performance data to support decision-making, • Organised, proactive, and able to work in a fast-paced environment, • Proficiency in Microsoft Office and general business systems 🌟 What We Offer • Competitive salary (£33,000 – £43,000) + performance-based bonus, • Company pension, • Ongoing professional development and internal promotion opportunities If you're driven, creative, and ready to bring energy to a dynamic team, we want to hear from you! 👉 Apply now and take your career to the next level with Olive Base Ltd

    No experience
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  • Store Manager Expert Perfumery
    Store Manager Expert Perfumery
    1 month ago
    £40000–£45000 yearly
    Full-time
    Carnaby, London

    About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

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