2nd Line IT Technician
16 days ago
Port Talbot
2nd Line IT Technician 28000 30000 Monday to Friday 9:00am 5:30pm South Wales On-site Client Work Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd Line IT Technician to join their growing support team. This is a key role supporting both in-house teams and clients across a variety of environments. Youll act as the technical bridge between 1st line support and senior engineershandling cloud services networks servers and more advanced diagnostic work. What youll be doing: • Responding to and resolving 2nd line technical issues both remotely and on customer sites., • Supporting cloud infrastructure networking servers and complex diagnostics., • Assisting the 1st line team with escalated technical queries and mentoring where needed., • Liaising directly with clients to troubleshoot problems and deliver clear helpful guidance., • Evaluating new technologies and software to stay ahead of the curve., • Performing system checks updates and OS re-installations as required. What were looking for: • At least 3 years of experience in IT support including cloud hardware and software administration., • Strong knowledge of Microsoft Windows networking (DNS/IP) and Office 365 admin., • Familiarity with Microsoft Azure and VoIP systems is highly desirable., • A full UK driving licence (this role includes on-site visits)., • Professional reliable and customer-focused with excellent communication skills., • Comfortable working independently and as part of a team. Bonus skills (not essential but great to have): • Microsoft certifications (e.g. MCP MCSA or MCSE)., • PowerShell experience., • Previous experience in specifying and building cloud-based solutions. Why apply • Work in a varied and hands-on role with a mix of office and field-based tasks., • Be part of a company that values your input and invests in new tech and training., • Full-time stable position in a supportive team with career development opportunities. Required Experience: IC Key Skills IT Sales and Marketing,Instrument Maintenance,IT Service Management,Insurance,Chemical Employment Type : Full-Time Experience: years Vacancy: 1