Marketplace jobs in HinckleyCreate job alerts

Customer Service Advisor About KES Lighting & Home KES Lighting & Home is one of the UK’s leading online lighting retailers, supplying thousands of products to both trade and retail customers nationwide. With over 41 years in the lighting industry, we’ve built a reputation for quality products, competitive pricing, and expert knowledge. We’re a fast-moving, ambitious business going through an exciting period of growth and modernisation. We’re investing in new systems, smarter processes, and better ways of working — and we need people who want to be part of that journey, not just along for the ride. The Customer Service Advisor Role This is not a ticket-processing role. We’re looking for an experienced, driven Customer Service Advisor who will help us deliver best-in-class service to every customer, every time. You’ll be the voice of KES for our customers — handling enquiries, resolving issues, managing returns, and ensuring every interaction leaves the customer confident they’re in good hands. You’ll work closely with our existing Customer Service Advisor, our sales team, warehouse, and operations to make sure nothing falls through the cracks. But more than that, we want someone who thinks about why problems happen in the first place and helps us stop them recurring. If you see a process that’s broken, we expect you to flag it and help fix it. This is a demanding, customer-facing role in a high-volume ecommerce environment. The pace is fast, the standards are high, and the variety is constant. If that excites you, read on. Customer Service Advisor Key Responsibilities • Respond to customer enquiries promptly and professionally via email, phone, and our helpdesk platform (Freshdesk), • Own customer issues from first contact through to resolution — no passing the buck, • Process and manage returns, refunds, replacements, and delivery queries efficiently and accurately, • Liaise with suppliers, couriers, and internal teams to resolve issues and keep customers informed, • Handle both trade (B2B) and retail (B2C) customers, understanding the different expectations and requirements of each, • Identify recurring issues, feed back to the team, and contribute to process improvements, • Help build and maintain our customer service knowledge base, canned responses, and standard operating procedures, • Maintain accurate records in our systems (Freshdesk, Odoo ERP) to ensure full visibility across the team, • Provide cover and handover support across the customer service function to ensure seamless continuity What We’re Looking For from the Customer Service Advisor Essential • Proven experience in a customer service role, ideally within ecommerce, retail, or trade environments, • A natural communicator who writes clearly, professionally, and with warmth, • Resilient under pressure with the ability to manage multiple open issues simultaneously without dropping the ball, • Proactive and solutions-oriented — you don’t just resolve the ticket, you think about how to prevent the next one, • Comfortable working in a fast-paced, growing business where things change and improve constantly, • Strong attention to detail, particularly when processing returns, refunds, and order amendments, • Confident handling difficult conversations with professionalism and composure, • Genuinely motivated by delivering excellent service — it matters to you when a customer has a poor experience Desirable • Experience with helpdesk platforms such as Freshdesk, Zendesk, or similar, • Familiarity with ERP systems (we use Odoo, but full training will be provided), • Experience working with both B2B and B2C customers, • Knowledge of the lighting, home, or interiors industry, • Experience with marketplace customer service (eBay, Amazon) What We Offer for the Customer Service Advisor • A key role in a well-established, growing business with real opportunity to shape how we serve our customers, • Full training on all systems and processes — we’ll invest in getting you up to speed properly, • A supportive, small team where your contribution is visible and valued from day one, • Modern tools including AI-assisted customer service technology to help you work smarter, • The chance to genuinely improve things — we actively want your input on how we can do better, • Company pension, holiday entitlement, and a friendly working environment A Note on What We Expect We’re honest about what this role demands. KES is a business that’s growing fast and raising the bar on how we operate. We’re not looking for someone who’s happy to sit back and process tickets on autopilot. We need someone who takes pride in their work, holds themselves to a high standard, and wants to be part of building something better. If you’re the kind of person who gets frustrated by poor service when you’re a customer, and channels that frustration into making sure your own customers never feel that way — we want to hear from you. How to Apply Please send your CV and a brief cover letter explaining why this role appeals to you and what you’d bring to KES Lighting & Home. No agencies, please

Good opportunity to build hands-on experience in marketplace operations. Supporting the day-to-day management of marketplace accounts, particularly Amazon. Some experience working with Amazon Seller Central (or similar marketplace platforms).

Marketplace & Product Trading ExecutiveA commercially focused role supporting product performance and marketplace trading execution. Working alongside the Merchandiser and Directors, this role focuses on pricing, product positioning, and conversion improvement, ensur

A leading marketplace specialist in the UK is seeking a proactive Marketplace Executive. The ideal candidate has 2+ years of experience in marketplace roles and is fluent in French.

A health-focused company in the United Kingdom is seeking an entrepreneurial Digital Key Account Manager to lead its Asian marketplace strategy. Candidates should possess strong knowledge of Asian marketplace dynamics and be proficient in both Mandarin and English.

A leading e-commerce firm in Greater London is seeking an E-commerce and Marketplace Executive. This role supports the execution and quality of customer-facing apps and marketplace experiences through effective content management. Key responsibilities include managing product imagery, supporting mar

A health and wellbeing organization in Greater London is seeking a Marketplaces and Digital Key Account Manager to lead their Amazon and Mercado Libre businesses. The role requires substantial marketplace management experience with a focus on revenue growth in the Americas.

Develop, maintain, and optimize relationships with 3P sellers aligned with Joybuy’s marketplace strategy. Pass on what you learn from sellers to the internal teams to help make the marketplace better for everyone. Strong understanding of UK marketplace and sellers.

The Veeam Pre-Sales Consultant will be responsible for driving the pre-sales process by providing expert technical guidance, solution design, and strategic consulting to prospective clients.The ideal candidate will have in-depth knowledge of Veeam solutions, excellent communication skills, and a pro

Geowarmth are award‑winning experts in the installation of carbon neutral home heating and energy solutions.From heat pumps and solar panels to underfloor heating and EV charging points, we have over 20 years of experience delivering practical solutions.With a highly skilled and experienced team,

Are you an experienced voice actor eager to shape the future of AI? Large-scale language models and speech technologies are evolving rapidly, moving beyond simple interactions into expressive, human-like communication.With high-quality training data, tomorrow’s AI can delivery more natural, accura

Edmund Optics is seeking a motivated and results-driven Sales Manager to support the continued development of our Marketplace business in India. Drive Marketplace sales growth within the assigned territory.

A leading independent media agency in the UK is seeking an experienced Business Analyst to drive the marketplace data strategy for a variety of eCommerce brands.

A leading optics company is seeking a Sales Manager to support the growth of their Marketplace business.

A leading athletic apparel company in Greater London is seeking a Marketplace Manager to drive Zalando operations across Europe. The ideal candidate will have over 5 years of experience in ecommerce and marketplace management, specifically with Zalando.

Are you a current or former law enforcement professional interested in helping shape the future of AI? Large-scale AI systems are increasingly used to support public safety, investigative analysis, and decision-making.High-quality training data grounded in real-world policing experience is essential

The ideal candidate will have strong experience in product management, particularly in building marketplace or e-commerce products.

A technology-driven company seeks an English language expert to enhance AI models.In this remote contract role, you'll evaluate language scenarios, verify facts, and document errors.Ideal candidates should have a degree in English, linguistics, or a related field.The role is entry-level with compens

A leading global retail company in the UK is seeking a Head of Marketplaces EU to optimize their Marketplace business across Europe. The role requires strong marketplace leadership experience and financial acumen.

A leading AI training firm in the United Kingdom is seeking an Audio Editing Specialist – AI Trainer to leverage their audio expertise to enhance AI models.Responsibilities include engaging with the model on editing scenarios and verifying audio engineering accuracy.Qualifications desired include

Hybrid, 2 days a week in the London Office.Director of Operations, Hometree Finance.Join Hometree Group and be at the forefront of transforming the residential energy landscape.Founded in 2015, Hometree began its journey in the home cover market.Today, We are spearheading the shift towards a future

The team—comprised of Marketplace Sales Development roles (France & UK) and a central Demand Generation specialist—is focused on net new customer acquisition (white space), driving top‑of‑funnel growth for SCC’s Hyperscale Marketplace propositions. Ensure we have a robust lead handoff proc

Identify and acquire new sellers across key categories, aligned to marketplace growth strategy. Marketplace New Business Lead | London (2 days a week in the office) | Competitive Salary. We are partnering with a fast growing, multi channel retail business that continues to invest heavily in its ecom

A tech marketplace is seeking a Coding Specialist fluent in Swedish for a freelance AI training project.

Owning PPC strategy and execution across Amazon and other marketplace platforms.

Continuously optimise marketplace presence through improvements in content, merchandising, pricing, and promotional strategy. Develop and execute a comprehensive marketplace strategy across key regional platforms, aligning activity with broader commercial objectives. Partner with distribution and ex

Audio Editing Specialist – AI Trainer.Are you an audio editing expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of multimedia understanding.With high‑quality training data, tomorrow’s AI can democratize world‑class

Experience in marketplace, subscription, or SaaS businesses.

A leading e-commerce company is seeking a UK Marketplace Leader to own P&L performance and deliver on key targets including revenue and margin. You will set the strategic direction for the UK marketplace while driving execution through a multi-functional team.

Identify and resolve Marketplace friction points, coordinating with cross-functional teams to maintain transaction efficiency. Provide data-driven insights and reporting on Marketplace performance, spend, and revenue to Nexxen’s commercial leadership. Experience curating DV360 Marketplace deals.

A leading sustainable energy company based in North Shields is looking for a Heat Pump Engineer.The role involves installing, servicing, and maintaining ground and air source heat pumps, offering on-the-job training and professional development.Candidates should have experience in plumbing and heati

Litigation Specialist - AI Trainer.Are you a seasoned attorney eager to shape the future of AI? Large-scale language models are evolving from clever chatbots into powerful engines of academic and professional exploration.With high-quality training data, tomorrow’s AI can democratize world-class le

Working alongside the Senior Marketplace Manager, you'll manage day-to-day marketplace operations, coordinate with multiple stakeholders, and support commercial activities that directly impact sales performance and customer experience across key kollha digital channels. Take full ownership of Stadiu

Indonesian Language Specialist – AI Trainer.Are you an Indonesian language expert eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of linguistic discovery.With high‑quality training data, tomorrow’s AI can democratize world�

A leading marketplace provider in the United Kingdom seeks a Field Sales Representative to manage customer relationships and drive sales in your designated area.

Tajik Language Specialist - AI Trainer.Are you an experienced Tajik language professional eager to shape the future of AI? Large-scale language models are evolving rapidly, moving beyond simple chatbots into powerful engines of learning, communication, and cultural understanding.With high-quality tr

This role involves driving CTV and programmatic solutions while collaborating across teams to optimize marketplace performance.

Have knowledge/background of retail e‑commerce and marketplace implementation (desirable).

Geowarmth are award‑winning experts in the installation of carbon neutral home heating and energy solutions.From heat pumps and solar panels to underfloor heating and EV charging points, we have over 20 years of experience delivering practical solutions.With a highly skilled and experienced team,

You have experience working in a digital-first business, and have a deep understanding of how to drive growth in a digital marketplace, considering customers, competitors & suppliers. As the Head of Marketplace for Land based products, you'll be instrumental in shaping the future of our Accommodatio

As part of this growth, the business is looking to appoint a commercially driven Marketplace New Business Lead to support the expansion of its third‑party marketplace, driving seller acquisition and building a high‑quality partner network across Home, Garden and DIY categories primarily. The Mar

Contract • Remote • Mid‑Senior • Invisible Expert Marketplace.

The E-commerce and Marketplace Executive supports the day-to-day execution and quality of the customer-facing app and marketplace experience. Support marketplace partner onboarding and day-to-day operations, ensuring product data, imagery, and PDP content meet platform standards ahead of launch. Rev

We are seeking a dynamic, results-driven Marketplace Manager to steward Vuori's expansion across Europe by leading our Zalando Marketplace expansion strategy, operations and optimization. The ideal candidate has marketplace (specifically Zalando) experience, has the ability to be strategically focus

A construction materials marketplace is seeking a Ruby on Rails Developer to join their team.