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\n Job Description\n We are looking for enthusiastic teachers who are committed to excellence and ready to work in a dynamic part of Scotland to deliver quality education to assigned pupils and contribute, within collegiate ethos, to the professional life of the school in relation to pupils, staff and appropriate external bodies within the agreements of the Local Negotiating Committee for Teachers and the Scottish Negotiating Committee for Teachers. \n There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation. \n For more information visit http://jobs.aberdeenshire.gov.uk/teaching/secondary-teaching/ \n Salary for this post will be in accordance with SNCT agreements. Applicants must be or eligible to be fully GTC Scotland registered. \n This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory. \n This post has a minimum requirement of one reference which must be your current or most recent employer. \n This post is Fixed Term until 22/08/2027 to cover Maternity \n Informal Enquiries to Joanne Conway - 01224 087886 Requirements\n A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk. \n

\n Job Purpose:\n Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for. \n Location: Aberdeen City Music School, Halls of Residence, Duration: Permanent, Part Time \n Roles that require PVG Membership \n Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 10 and above (currently £30,030 per annum / £16.50 per hour) \n The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment. \n Job purpose/about the role \n To work as part of a team and take responsibility for the delivery of high-quality care to the young people who board (term-time) at Aberdeen City Music School Hall of Residence. To provide a safe, consistent, and caring environment that encourages and nurtures young people to develop positively and achieve their full potential \n The post holder needs to hold as a minimum:\n \n • SSSC/GTC Registration or willing to become a member\n, • Protection of Vulnerable Groups (PVG) A SVQ Level 3 (Children and Young People) and HNC in Social Care or a social work or equivalent registerable qualification (See SSSC website) is preferable, but not essential\n The postholder is able to demonstrate:\n \n, • Working with young people\n, • Keeping clear and accurate records\n, • The ability to make decisions and take responsibility for own practice, seeking advice and support as necessary\n, • Good practice; recognising support needs, promoting dignity and respect and \n exhibiting unconditional positive regard\n • The ability to communicate effectively both orally and in writing with young people, their families and other stakeholders\n, • The ability to advocate on behalf of young people by ensuring that their views are \n taken into account and that their rights are promoted and protected\n • The ability to produce high quality written records and reports\n, • Good ICT skills\n About Us\n Please see the Job Profile for further details. \n Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack. \n Flexible Working \n We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation. \n Disability Confident \n We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact Recruitment@aberdeencity.gov.uk. \n Armed Forces \n We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions. \n Guaranteed Interview Scheme \n We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who: \n \n • have a disability as defined by the Equality Act 2010 (all jobs)\n, • looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)\n, • are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)\n, • have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship\n, • are New Scots aged 16-24 and are applying for any apprenticeships\n \n Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK. \n \n \n

tonies is the world’s leading interactive audio platform for children, with over 12 million Tonieboxes and 165 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination.The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus of this role is ensuring that UK customer queries are answered on time, by keeping workflows efficient and consistently updated to allow the customer's issues to be addressed promptly and efficiently. • UK Operations, • Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews, • Handle escalated tickets where manager input is required, • Deliver training for new starters, • Complete Quality Assurance Audits, • Process Adyen and PayPal disputes, • Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions., • Work closely with UK Operations and Marketing teams to proactively prepare for revenue generating initiatives, and to reactively communicate issues as they arise, • Collaborate with the Socials team on donation initiatives, including coordinating and documenting donation orders., • Consolidate and share team feedback about necessary changes and updates that will help improve the customer experience, • Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points, • BPO Management, • Ensure the BPO agents provide an amazing customer experience across all support channels, • Responsible for hitting Global Customer Happiness KPIs, • Main contact point for BPO for any UK customer related issues, • Mentor and provide support for tickets and questions escalated by BPO agents, • Global Collaboration, • Work with Global Zendesk administrator in order to design and implement chatbot experiences, • Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials, • Calibrate with other Global Customer Happiness teams on Quality Assurance topics, • Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues, • Experience managing or working closely with a BPO or outsourced support partner, • Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management, • Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus, • Proven ability to design, deliver, and continuously improve training programs, • Comfortable conducting Quality Assurance audits and translating findings into coaching and process improvements, • Analytical mindset, with experience using CSAT and other KPI data to identify root causes and drive improvements, • Excellent stakeholder management skills, able to work cross-functionally with Operations, Marketing, Product, Quality, and Legal, • Strong communicator, comfortable owning escalated and high-risk customer issues, • You must be currently located in the UK., • Global Teamwork: We collaborate across departmental and country borders. You’ll be part of a truly international community where every voice is heard., • Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself., • Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we’ll share during the recruiting process., • Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone., • Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie’s ears., • Tonie Discounts: Enjoy attractive discounts on our entire range of products. You’ll quickly become the favorite guest at every birthday party!, • Rest & Recharge: Great work requires a clear head. You’ll enjoy generous paid time off to ensure you have plenty of time for your own stories.As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We look forward to hearing from you!Here at tonies, we are changing the way children listen to their favourite audio content, by making digital audio tangible. We have created a safe and playful way for children to experience stories, music and educational content that is loved by parents and children alike. By combining the best of digital technology with the magic and playfulness of figurines (the so-called Tonies), our screen-less toniebox provides the perfect platform to enjoy all the benefits and fun of great audio content, without adding to children’s screen time.

Position:Activity Support Worker- Maternity Cover Job Types: Part time,18 hours per week 18 hours per week maternity cover position, competitive rate of pay and friendly supportive team. You will be required to support adults with a learning disability to take part in group activities, build confidence and express themselves. You will be required to plan and facilitate group activities as well as support people within groups and on a 1-1 basis, provide a keyworker role and complete admin tasks related to the role. We are looking for someone who has skills in any or all of the following: music, dance, drama, art, sport and Makaton. Experience of Makaton, confidence in leading groups, experience in support settings, experience of working with people with a disability and a positive, creative and person-centred approach are all highly desirable. Essential: SSSC registration, PVG membership. If you are someone who can bring energy, creativity and a smile to the people we support we would love to hear from you! #J-18808-Ljbffr