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At Adaptive LTD, we specialise in creating vibrant, eye-catching neon signs that light up spaces with personality and style. Whether it’s for a business, event, or home décor, we pride ourselves on offering high-quality, custom neon signs that are designed to dazzle. As we continue to grow, we’re looking for a friendly, organised, and customer-focused individual to join our team and help our customers turn their ideas into glowing reality. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our clients from the first point of contact through to order completion. Your role will involve answering inquiries, guiding customers through the ordering process, ensuring timely deliveries, and helping resolve any concerns they may have. You’ll work closely with production teams to ensure the highest level of satisfaction. Key Responsibilities: Customer Inquiries: Handle incoming calls, emails, and live chats, assisting customers with questions about products, pricing, customisation options, and order status. Order Support: Guide customers through the order process, ensuring all details are clear and accurate before processing. Problem Solving: Address customer concerns, complaints, or issues promptly and professionally, ensuring a positive resolution. Product Knowledge: Maintain a strong understanding of our product offerings, materials, and processes to provide accurate information and recommendations. Collaborate: Work closely with the production and design teams to ensure customer specifications are met and timelines are adhered to. Order Tracking: Follow up with customers regarding delivery schedules, ensuring orders arrive on time and in perfect condition. Qualifications: Experience: Previous experience in customer service or a related field is preferred, ideally in a product-based business. Communication Skills: Excellent written and verbal communication skills, with the ability to engage and inform customers. Problem-Solving: Strong ability to address customer concerns and find effective solutions. Attention to Detail: High level of accuracy when processing orders and handling customer information. Tech-Savvy: Comfort with using customer service software, email, and live chat tools; experience with CRM systems is a plus. Team Player: Ability to collaborate with other departments and thrive in a fast-paced, dynamic environment. Why Work With Us? Creative Environment: Work in a fun and dynamic industry where your ideas and solutions help bring vibrant designs to life. Growth Opportunities: As we expand, so do the opportunities for career advancement. Great Team: Be part of a supportive and passionate team committed to delivering the best customer experience. Hours: Monday-Friday 09.00 Salary: 20,000 - 23,000 pa

Adaptive LTD Description We are seeking a Warehouse Assistant and LED Lighting and Sign Assembler to join our growing team. The ideal candidate will have some experience with soldering, some mechanical knowledge and a background in warehouse operations. This position involves assembling various components using a soldering iron, flexible neon on acrylic. Although some of the above are ideal they will not be essential as training will be provided. Responsibilities: 1. Read and interpret invoices 2. Inspect finished products to ensure they meet quality standards 3. Follow safety guidelines and maintain a clean work environment 4. Collaborate with team members to meet production goals 5. Experience 6. Previous experience in assembly and soldering preferred but not essential 7. Mechanical knowledge for troubleshooting assembly issues 8. Ability to work efficiently in fast paced environment 9. Experience in warehouse or manufacturing setting is a plus This position offers opportunities for growth and development within the company. If you are a detailed oriented individual with a passion for learning new skills and assembling products we encourage you to apply. - Job Type: Full Time - Pay: 20,000 - 22,000 per year - Expected Hours: 35 Hours per week Benefits - On site free parking Schedule: Monday-Friday Licence/Certification Driving Licence (preferred) Work on location in person

Entry Level CNC Machine Operator We are a London based hand-made quality custom LED neon sign company. At Planet Neon, we are dedicated to providing the highest quality products that will transform any Home, Venue and Business. We pride ourselves on unparalleled customer service & after-sales care that will ensure that every customer completes their purchase with absolute certainty and trust in Planet Neon. We thrive on excellence and always look to the future when adding new lines to our ranges so that you can feel comfortable knowing that we have gone huge distances to ensure that your space will be modern and stand out. With a variety of colours and sizes of our LED Neon Signs, we would like to invite you to open your mind and your home to the stylish enhancements that Planet Neon has to offer. In a world surrounded by intelligent technology, we provide LED Signs that can be remotely operated. - Job Description - Using the CNC machine - Operating industrial machinery, which can include a hydraulic press, grinder, borer. - Loading and unloading 8mm and 10mm Acrylic Sheets to carve Signs. - Fitting the right tools to active machines. - Performing proper set-up and calibration procedures for all equipment and accessories. - Setting tolerance levels and cutting speeds. - Translates the requirements of detailed part drawings into measurements for production. - Inspecting workflows to ensure that technical and quality standards are met. - Devising a work plan to efficiently carry out daily machining. Skills Required - Basic knowledge of CNC machinery operation or a strong interest in learning CNC skills (training will be provided). - Ability to read CAD files (training will be provided). - Strong attention to detail and commitment to producing high-quality work. - Ability to work collaboratively in a team-oriented environment. - Basic computer skills and a willingness to learn CNC software (CAD) - Good problem-solving skills and ability to troubleshoot basic machine issues. Qualifications: - No prior CNC experience required, but a background in design, engineering, or carpentry is a plus. - Technical or vocational training in manufacturing, engineering, or a related field is desirable but not essential. - GCSEs or equivalent qualification in Maths, Design Technology, or Engineering are beneficial. What We Offer: - Full training and development on CNC operations and manufacturing processes. - Opportunity to work on exciting, high-profile projects for global brands. - A supportive and creative work environment with room for growth. - Competitive salary and benefits package.