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As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the Financial Ombudsman when ne

This position as a Senior Complaints Manager offers the unique chance to lead a dedicated team of Complaints Officers within the Repairs and Investment Service. Collaborate with Supervisors, Managers, and the Senior Management Team to address complaints, member enquiries, and Ombudsman cases. Sen...

As the Head of Forecasting and Planning, you will be responsible for our end to end Operational planning and resource allocation and deployment, from forecasting the demand we expect to receive across customer types and channels, to developing and delivering strategic workforce and short term cap...

Financial acumen – required to fully understand and communicate the financial implications of operational performance. Ensuring that there is a consistent and standardised approach to reporting across all operational performance measures and work closely with the Business Analysis and Insight tea...

As the Head of Forecasting and Planning, you will be responsible for our end to end Operational planning and resource allocation and deployment, from forecasting the demand we expect to receive across customer types and channels, to developing and delivering strategic workforce and short term cap...

As the Head of Performance and Corporate Reporting, you will lead on Performance target setting, management, and improvement activity for all Operational teams delivering customer service across our Customer Connect and Casework teams. With the customer at the heart of everything we do, we have a...

Stakeholder and Regulatory Liaison Adviser Apply locations: London - Exchange Tower Posted: 2 Days Ago Time left to apply: End Date: January 10, 2025 (15 days left to apply) Stakeholder and Regulatory Liaison Adviser Are you a great communicator with experience of building strategic relationshi

Essential requirements: Senior/Head of service role within customer experience, resolutions, and allocations in social housing; ALMO experience is desirable Knowledge of social housing regulation and the Housing Ombudsman complaint handling code Experience with TSMs and increasing satisfaction C

About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create b...

Examples of our projects in the financial services and payments sector include: Independent report for a leading high street bank being investigated by the Financial Ombudsman for potential misselling Independent expert on securities litigation matters (FSMA90/90A) Independent expert on competiti...

The purpose of your role Using a “Cloud First” approach, our Infrastructure department provides the foundation for all IT services and delivers the core platforms for all services in the organisation. Find out more Check out below channels to find out more about everyday life at the Financial Om

Financial acumen – required to fully understand and communicate the financial implications of operational performance. Find out more! Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there LinkedIn:

Tech stack Azure Data Factory Logic Apps SQL, Cosmos DB Azure Batch, Azure Functions Azure Dev Ops – CI/CD Working in an agile development environment with the ability to communicate technical concepts and analytical outputs to a diverse set of stakeholders. If you see a vacancy that is right

As the Head of Forecasting and Planning, you will be responsible for our end to end Operational planning and resource allocation and deployment, from forecasting the demand we expect to receive across customer types and channels, to developing and delivering strategic workforce and short term cap...

External Communications Manager Apply locations: London - Exchange Tower Posted on: 5 Days Ago Time left to apply: End Date: January 11, 2025 (16 days left to apply) Job requisition id: JR-02123 External Communications Manager This vital role will help us develop effective communications strate

Then creating engaging content as required to support the learning aim/outcomes Managing multiple digital learning projects simultaneously, ensuring timely delivery, quality standards and budget compliance, using project management tools and methodologies such as agile or scrum, and communicating...

IT Application Operations Manager (Workday & Corporate Apps) Key Responsibilities Ensure service continuity with frontline support from suppliers. We offer a competitive salary and flexible benefits, including holidays, private medical insurance, wellness resources, and more. Ensure team adheren

A well-established wealth and financial planning firm is expanding its Advice Complaints function and seeking an SME and a Lead Manager to help shape and develop this area. Key responsibilities include: - Managing and resolving regulated complaints related to Financial Planning advice. - Ens...

Senior Healthcare Inquest Solicitor – Central London An award-winning, leading law firm with an international presence is currently looking to expand their Healthcare team in Central London with an additional Healthcare Inquest Solicitor. This role provides the opportunity for a Healthcare Inqu...

Social network you want to login/join with: Are you ready to take your technical expertise to the next level? Location – London, Hybrid The team offers support 07:00-18:00 and you will be working on a rotational basis. Occasional out of hours work will be required, this will be paid or time o...

Job Description A UK law firm is looking for a Senior Compliance Manager to join their London team. The Senior Compliance Manager role will collaborate closely with the Head of Risk and the Director of Risk (who also serves as the firm’s COLP, MLRO, and MLCO) to advise on a broad range of lega...

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Contract: Permanent Working Hours: Full-time, 35 hours per week (Occasional out of hours support and travel to other sites will be required) Salary: Circa...

Job Role:Visiting Development Manager (Ref 24195) Location: South Croydon, London Salary: £16,861.00 per annum, plus benefits Hours: Monday-Friday 9am-2pm (25 hours per week) Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across Englan...

Annual salary: up to £48,837.60 Customer Success Manager Location: Tower Hamlets Full Time Permanent Salary up to £48,837.60 per annum, plus car allowance 42.5 hours per week (8-5 Monday -Friday) An opportunity has arisen to join Mears on the London Borough of Tower Hamlets (LBTH) contract...

Join to apply for the Director - Financial Services role at HM Treasury 4 days ago Be among the first 25 applicants Join to apply for the Director - Financial Services role at HM Treasury Get AI-powered advice on this job and more exclusive features. This role can be based in either London o...

Job Description The Senior Conduct Compliance Risk Analyst is responsible for assisting in the management and oversight of the Conduct Risk framework across all in-scope entities, including SCOR UK Company Limited, SCOR Managing Agency Ltd and SCOR Europe SE (including its UK Branch). This will ...

Social network you want to login/join with: col-narrow-left Fintellect Recruitment london (city of london), United Kingdom Other - Yes col-narrow-right 3 26.06.2025 10.08.2025 col-wide Complaints Handler (Credit Cards) Location: London (City) Salary: Competitive + excellent benefit...

Complaints Officer Whitechapel Up to £31,500 12-month FTC Hyde is looking to recruit a Complaints Officer. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, t...

- Full time – On site 5 days in the office for training, 3 days in the office after training - Responsible for the delivery of highest quality outcomes and effective legal advice to clients – including the Cabinet, Committees, other Council bodies and elected Members. - To ensure the legal se...

Páirc history maker Saoirse Noonan: 'Wearing a different shirt, it's the same feeling' Swiatek and Sabalenka set up French Open semi-final clash as Musetti reaches last four As it happened: Republic of Ireland v Slovenia, Nations League Sean Moore (right) has signed for the Premier League clu...

Get AI-powered advice on this job and more exclusive features. London (GB) / Brighton (GB) Octopus Electric Vehicles – Operations - fixed / Full-time / Hybrid What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. We’re looking for a highly skilled Customer Care Executi...

- Experience in a people leadership role, with a strong background in complaints handling and resolution, preferably in a regulated industry - You’ll be a champion of our values, and encourage others to be the same - You’ve managed complaints, escalations, or complex issues. You’re passionate...

Southwark, United Kingdom Other - Yes 60 24.06.2025 08.08.2025 Job Category : Legal Location : 160 Tooley Street, Southwark Council Hours Per Week : 36.00 Start Date : Immediate start Start Time : 09:00 End Time : 17:15 Salary: £38.43 To understand and have conduct of a substantial pers...

Direct message the job poster from Financial Ombudsman Service Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Infrastructure Engineer (Collaboration and Identity) Do you have experience of working in a...

Social network you want to login/join with: Working Hours: Full-time, 35 hours per week (. Occasional travel to other sites will be required) Location: London Docklands (Hybrid). The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consume...

Job ID: R Job type: Permanent Time type: Full time Categories: Large & Complex Advisory More than you expected The UK member firms of Grant Thornton are part of global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We're a team of indepe...

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Housing Needs Review & Improvement Manager (Job number: 3609) Salary: £48,969 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36 per week...

Social network you want to login/join with: Lutine Bell are currently supporting a Global Insurer looking to appoint a Compliance Manager reporting directly into the Head of Compliance. Responsibilities: - Contribute to the maintenance of the company’s compliance obligations universe. - Con...

Get AI-powered advice on this job and more exclusive features. Resolution Lead Officer | People Directorate: Children & Young People or Adults and Health £41,442 - £44,331 pro rata 4 days a week Job Description Resolution Lead Officer | People Directorate: Children & Young People or ...

External Job Advert Job Role:Visiting Development Manager (Ref 23841) Location: Winchmore Hill, London Salary:£20,233.20 per annum (London Weighting salary if living within M25 corridor), plus benefits Hours: Monday-Friday 8.30am-3.00pm(30 hours per week) Who are we? FirstPort is the UK’s leadin...

THE COMPANY: Our client is a leading online multi-asset brokerage firm, specializing in FX/CFD products. This role will report directly to the Head of Compliance. THE RESPONSIBILITIES: - Provide support to the HoC to establish and maintain appropriate policies, procedures, systems and controls i...

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Job Title: Infrastructure Engineer (Networks) Contract: Permanent Working Hours: Full-time, 35 hours per week (The team offers support 07:00-18:00 and you...

Department: Financial Lines Claims Employment Type: Permanent - Full Time Location: London Reporting To: Margaret Murphy We are looking for an experienced claims professional focusing on Financial Lines claims to further strengthen our claims team and to ensure that we continue to deliver a ...

Annual salary: up to £48,837.60 Customer Success Manager Location: Tower Hamlets Full Time Permanent Salary up to £48,837.60 per annum, plus car allowance 42.5 hours per week (8-5 Monday -Friday) An opportunity has arisen to join Mears on the London Borough of Tower Hamlets (LBTH) contract...

We have an excellent opportunity at a leading trade association in London, responsible for representing the finance and banking sector who are looking to hire a Principal of Commercial Finance to serve their members through the delivery of policies and initiatives. The association works with its...

Job Title: Complaint Investigator Contract: Temporary (6–8 weeks) Start Date: ASAP Training Location (Week 1): Ealing, W5 Post-Training Location Options: Pitsea (SS13), Westminster Bridge Road (SE1), or Ealing (W5) Hours: Full-time, 37.5 hours per week We’re recruiting for a Complaint Investigat...

Director - Financial Services The Treasury is the United Kingdom’s economics and finance ministry. We are responsible for formulating and implementing the government’s financial and economic policy. Our aim is to raise the rate of sustainable growth and achieve rising prosperity and a better q...

Job Description Housing Needs Review & Improvement Manager (Job number: 3609) Salary: £48,969 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36 per week,full time Closing Date: Monday 7th July at 23:55 Anonymised Application - in keeping with Camden's...