AI Chatbot & Conversational Design Specialist (French speaking)
hace 9 días
Basingstoke
AI Chatbot & Conversational Design Specialist Step into a role where AI isnt theoretical - its already live, evolving, and making an impact. Youll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. Youll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations. Your environment • International, collaborative team with strong UK leadership and local integration in France, • Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon, • Travel between the UK and Lyon during onboarding for a smooth transition, • Modern offices in Lyon, conveniently located near Part-Dieu station What youll be doing Youll take ownership of chatbot performance and continuous improvement across French and UK markets: • Design, test, and optimise chatbot prompts in French and English, • Build and manage a structured continuous improvement cycle, • Audit and enhance the knowledge base (Intercom Articles), • Collaborate with business teams to keep content accurate and up to date, • Create and maintain performance dashboards (resolution, CSAT, escalations, cost), • Deliv...