Debt Collections Analyst
hace 4 días
Sheffield
Title: Debt Collections Analyst Salary: £40,000 p/a Hours: 37.5 per week (Mon - Fri) Location: Hybrid - 2 days a week in our Sheffield Office Job functions • Analyse current collections performance and make recommendations for improvement; including: • SMS (business transmission and customer interaction), • Email (business transmission and customer interaction), • Website (business transmission and customer interaction), • Chat (business transmission and customer interaction), • AI Agents interaction and performance, • Dialler systems (business transmission and customer interaction), • Payments activity (online payments, bank transfers, card payments over the phone, • B2C Communications frequency and customer behaviour, • Peaking and troughing analysis of collections performance, • Payment types and pattern recognition, • On time payments and payplans • Provide concepts to enhance collections performance • Dialler campaigns, • Marketing communications • Development and Monitor collection KPI’s (Recovery Rate, loan instalments, payplans, communications, gross efficiency etc.), • Prepare daily, weekly, monthly, annual and other periodic reports, as well as other one-off reports for senior management;, • Support Contact Centre management, Compliance management and Senior management related issues; Education • Economics and maths. Economics, applied mathematics, finances, mathematical statistics., • Social sciences. Sociology, political sciences, marketing., • Computer sciences. Data analysis, databases, programming, information technology. Experience • Debt collection or unsecured lending business (loans, credit cards, lines of credit), • E-commerce, marketing Required hard skills • SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures., • Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing., • Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts., • BI tools. Desirable PowerBI, • Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc., • ETL processes. Airflow, Pentaho etc., • IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures., • Management. Sprints, AGILE. Waterfall. Jira etc. Other skills Required fluent English. Problem solving, critical thinking. Competence in cognitive biases and logical fallacies. Job Types: Full-time, Permanent Benefits: • Company pension, • Employee discount, • Health & wellbeing programme, • Store discount Please inform us if you have a disability that would require reasonable adjustments for the recruitment process / job role.