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Key Responsibilities: Manage the day-to-day operations of the takeaway shop Supervise team members to ensure customer service standards Ensure compliance with all food safety, hygiene, and health regulations Monitor stock levels, place supplier orders, and manage inventory effectively Handle customer complaints and queries in a professional and timely manner Prepare staff rotas and ensure adequate staffing levels at all times Monitor sales, manage budgets, and help implement promotional strategies to increase revenue Perform regular quality checks on food preparation and service Oversee cash handling and end-of-day financial reconciliation