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Deputy Retail & Hospitality Manager The Secret Truffletier Woolmer Green, Hertfordshire Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts. As our business continues to grow, we are seeking a hands-on Deputy Retail & Hospitality Manager to support the leadership of our boutique café, shop and chocolate experience operations. This is not simply a supervisor role. This is a key support leadership position within a destination experience business. The Role of Deputy Retail & Hospitality Manager You will work closely with the Retail & Hospitality Manager to ensure the seamless day-to-day running of the boutique. You will act as the second-in-command , leading shifts, supporting the team, and stepping into full management responsibility in the Managers absence. You will play a critical role in maintaining standards, delivering exceptional guest experiences, and supporting commercial performance. Key Responsibilities Guest Experience & Standards Lead shifts as a host and brand ambassador Deliver exceptional service across café, retail and experiences Support the delivery of Afternoon Teas, chocolate workshops and fondue experiences Ensure every guest interaction reflects warmth, quality and attention to detail Handle customer queries and resolve issues professionally Team Support & Leadership Support training and onboarding of staff Lead by example in service, presentation and attitude Supervise team performance during busy periods, especially weekends Provide feedback to the Manager on team development and performance Help maintain a positive, motivated and professional team environment Operations Take responsibility for opening and closing procedures when required Assist with rota implementation and daily staffing adjustments Manage reservations, emails and phone enquiries Support Shopify updates (products, pricing, barcodes) Ensure food hygiene, safety and cleanliness standards are consistently met Maintain organisation across café, retail and experience areas Commercial Support Drive sales through excellent service and product knowledge Upsell retail products, experiences and Afternoon Teas Support stock control, replenishment and waste reduction Assist with visual merchandising and product displays Monitor daily performance and report insights to the Manager Brand & Environment Uphold the luxury boutique feel at all times Ensure displays, packaging and presentation meet brand standards Maintain attention to detail across all customer-facing areas Support continuous improvement of the guest experience Who Were Looking For This role is ideal for someone ready to step up into management or currently working as a strong supervisor or assistant manager. You are: A natural team leader who enjoys supporting others Highly organised and proactive Passionate about delivering premium customer experiences Detail-oriented with high personal standards Confident taking responsibility in a fast-paced environment Calm and solutions-focused under pressure Essential Experience Previous experience in hospitality, café or retail environments Experience in a supervisory or senior team member role Strong customer service skills Ability to lead shifts and manage a team Weekend availability (FridaySunday essential) Desirable Experience in premium or boutique environments Exposure to events, experiences or hospitality-led retail Interest in chocolate, coffee or artisan food Hours 40 hours per week 5 days out of 7 (weekends essential) TPBN1_UKCT

Retail & Hospitality Manager The Secret Truffletier Woolmer Green, Hertfordshire Since 1911, The Secret Truffletier has crafted exceptional Swiss chocolate with passion, heritage and precision. From our boutique home in Woolmer Green, we offer luxury chocolate experiences, elegant Afternoon Teas, artisan coffee and beautifully curated gifts. As our business continues to grow, we are seeking an exceptional Boutique Hospitality Manager to lead our shop, café and chocolate experience operations. This is not a standard café management role. This is a leadership position within a destination experience business . The Role of Retail & Hospitality Manager You will be responsible for the daily operation, team leadership and guest experience across our boutique café, shop and chocolate experiences. You will lead a team of 9 (including weekend & seasonal staff) and ensure that every guest interaction reflects the quality, warmth and refinement of The Secret Truffletier brand. Key Responsibilities Guest Experience & Standards Lead from the front as a host and brand ambassador Deliver exceptional service across café, retail and experiences Oversee Afternoon Teas, chocolate workshops and fondue experiences Ensure every guest journey feels personal, indulgent and memorable Team Leadership Manage, train and motivate staff Lead weekend operations (our busiest and most important trading period) Set clear expectations for service, presentation and behaviour Create a positive, professional and high-performing culture Operations Oversee daily opening/closing procedures Resos management, responding to customers email & phone Updating Shopify with products and pricings and barcodes. Manage rotas, staffing levels and holiday planning Ensure compliance with food hygiene and safety standards Maintain exceptional cleanliness and organisation throughout Commercial Performance Drive sales across retail, café and experiences Maximise bookings for workshops and Afternoon Teas Monitor stock levels, ordering and wastage control Support visual merchandising and product presentation Brand & Environment Maintain a luxury boutique feel at all times Ensure displays, packaging and presentation meet brand standards Continuously look for ways to elevate the customer experience Who Were Looking For This role suits someone who combines hospitality leadership with natural hosting ability . You are: A confident leader who enjoys developing a team Highly organised with strong operational control Passionate about delivering premium customer experiences Detail-focused with high personal standards Calm under pressure, especially during busy weekends Commercially aware and motivated to grow the business Essential Experience Previous management experience in café, hospitality or retail Strong leadership and team management skills Experience delivering high-quality customer service Weekend availability (FridaySunday essential) Desirable Experience in premium or boutique environments Events, experiences or hospitality-led retail background Interest in chocolate, coffee or artisan food Hours 40 hours per week 5 days out of 7 (weekends essential) TPBN1_UKCT

UK Sales Manager - Luxury Packaging (Rigid Box). Develop and implement sales strategies to achieve business goals. Set short-term and long-term sales targets.

Monday-Friday (9:00am-5:00pm)Sector: Design & Manufacturing (Packaging Solutions)Unpack a rewarding sales career with Macfarlane Packaging At Macfarlane Packaging, we're in the bus. Field Sales Executive - Wiltshire RegionJoin a market leader and drive your sales career forwardSalary: £40,000-£45,

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