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Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 140 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do. About the role Are you a hands-on HR professional with a passion for retail and experience supporting growth and expansion? Hush is looking for a Senior HR Advisor to partner with our Retail teams and play a key role in our ambitious plans for retail expansion, including new store openings, ensuring our people are supported, engaged, and empowered to perform at their best. What you’ll do In this role, you’ll act as a trusted HR partner to managers and teams across our retail business. You’ll take ownership of employee relations, recruitment, training, payroll support, and key people processes, helping to shape the employee experience while supporting the business to achieve its growth ambitions. Key Responsibilities Employee Relations & Business Partnering: • Coach and support managers on people matters and performance management., • Act as first point of contact for retail staff on HR-related queries., • Drive annual people processes including appraisals, salary reviews, and talent bonuses., • Manage maternity/paternity processes and long-term sickness cases., • Support retail hiring and coach managers on effective recruitment techniques., • Play a key role in onboarding and staffing for new store openings., • Partner with Retail leadership to deliver training programs and induction sessions., • Ensure accurate and timely retail payroll., • Organise staff events, recognition initiatives, and support company-wide engagement. What success looks like • Managers feel confident and supported in managing their teams and employee relations., • Retail teams are engaged, motivated, and high performing., • Recruitment, onboarding, and training processes are efficient, consistent, and scalable., • Payroll and people processes are accurate and delivered on time., • New store openings are staffed effectively, and HR processes support smooth launches., • Employee feedback reflects a positive and inclusive culture. What you’ll bring • Proven HR Advisor experience in a fast-paced, retail environment., • Experience supporting new store openings and retail expansion., • Strong knowledge of employee relations, recruitment, and HR policy., • Experience coaching managers for low-risk, effective outcomes., • Excellent communication, organisation, and time management., • High level of discretion, integrity, and hands-on approach., • IT proficient (Excel, PowerPoint, Outlook)., • Ideally CIPD qualified or working towards., • Willingness to travel to retail locations regularly., • Energetic, agile, empathetic, and proactive. Why you’ll love it here 🎉 A supportive, dynamic, and creative workplace. 🚀 Growth opportunities as we expand and innovate. 🏖️ Generous holiday allowance with flexible hybrid working options. 📚 Continuous professional development to keep you ahead of the curve. 🍻 Social events that celebrate our collective achievements. 💪🏼 Early-finish Fridays and flexible hours for a better work-life balance. ✨ Exclusive company discounts and perks Why Hush Hush is a people-focused business with ambitious plans to expand our retail footprint. This is an exciting opportunity to influence culture, engagement, and performance while supporting new store openings and shaping the employee experience at scale. Our Commitment At Hush, we embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all. 📩 No agencies please.

Full Time, Permanent, Hybrid As our Employee Relations Lead, you'll be the person everyone turns to when things get complex. You'll guide managers through sensitive situations, protect the organisation from risk, and make sure our people feel heard and supported. This isn't just about policies-it's about shaping a positive culture and helping leaders do the right thing. You'll play a critical role in influencing how we manage people issues, ensuring fairness and consistency while balancing commercial needs. This is a chance to make a real impact-helping us build trust, confidence, and a workplace where people thrive. Key Responsibilities: Lead complex ER cases, taking ownership of high-risk and escalated cases, ensuring fair, consistent, and legally compliant outcomes. Act as a trusted advisor providing clear, practical advice to managers and senior leaders, building confidence in handling ER issues. Drive policy and process improvements, identifying trends and gaps, and leading initiatives that make our ER approach smarter and more proactive. Deliver training and guidance that empowers managers to handle ER issues effectively and confidently. Balance risk and people by helping us make decisions that are legally sound, commercially sensible, and people focused. Provide insight by turning ER data into meaningful reports and recommendations that help to shape future strategy. Champion best practice, ensuring compliance with employment law and internal policies, reducing risk and protecting bpha's reputation. Work closely with HR colleagues and business leaders to deliver joined-up solutions that support organisational goals. What We're Looking For: Deep ER experience: You've managed complex cases and acted as the escalation point many times before. Influence and Impact: You know how to engage senior leaders and aren't afraid to challenge when needed. Calm Under Pressure: You can handle sensitive situations with empathy and confidence. Clear Communicator: You make complicated things simple and easy to understand. Pragmatic and Commercial: You balance risk with practical solutions that work for everyone. Continuous Improvement Mindset: You're always looking for ways to make things better. This is a role where you'll make a real difference helping people through tough times, shaping how we work, and influencing the future of our organisation. You'll have the freedom to bring ideas to the table, the support of a collaborative team, and the opportunity to leave a lasting impact. If you're passionate about doing the right thing and want to be part of a team that values empathy, accountability, and ambition, we'd love to hear from you. bpha reserves the right to close this vacancy early if we receive sufficient applications or identify a suitable candidate before the advertised closing date. TPBN1_UKTJ

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