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We're looking for people who can have great conversations over the phone and on-line. Whether you have previous sales experience or are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn't cold calling; these are all conversations with current or interested parties, and your role as a Call Centre Advisor is to turn those conversations into leads for our sales team. The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner. RESPONSIBILITIES • Calling prospective customers at their request or speaking with them on-line, • Listen to what our customers want and walk them through our product ranges, • Securing an appointment for our sales team to meet our customer and complete the sale, • Great verbal communication skills, • Skills in telesales, retail, estate agency or customer service desirable, • Basic IT skills, • Ability to work in a team and follow direction, • Competitive salary and performance related bonus up to an extra £8k per annum or £666 each month, • 31 days holiday, increasing to 33 days after 2 year's service, • Well-being benefits ...

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You'll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction. As part of our Customer Care team, you'll work 5 days per week, including some weekends, and start with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities • Provision of customer service through various communication channels including chat, email and phone., • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case., • Collaboration with teams across the bank to align and integrate customer care processes., • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas., • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations., • Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments., • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders., • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.

Are you an accomplished HR generalist with a solid track record in manufacturing and great change management skills? Based at our Norwich manufacturing site, you will manage a small team and report to the Finance Director. You will have responsibility for initiating and enabling change, whilst also ensuring that the business demonstrates best practice in all aspects of HR. The key measures of your success will be your ability to provide credible, up to date guidance to senior colleagues; to manage the HR team effectively; and to contribute to the strategic development of the business from an HR perspective. If you prefer to be hands-on, but to also play a key role in shaping the business, you will thrive here. You will need to be commercially aware and on top of what is happening both in the factory and in senior leadership strategic discussions. We are keen to appoint a candidate who has a successful track record of implementing change and in being a highly respected advisor for your SMT colleagues. This is a great chance to make your mark in an established and growing business - we are keen to talk to candidates who are already Level 7 CIPD qualified or those that are well on their way to achieving this. Our package will attract the best of candidates. To learn more please email your CV and contact details to ABOUT THE ROLE: Main Purpose of Role: The Head of Human Resources will hold the overall responsibility for the leadership and management of the HR function. This will include the development and implementation of HR policies, processes, and systems to ensure a consistent and effective approach to people management across the MSI-DSL business. The Head of HR is a hands-on role and will oversee all aspects of the employee lifecycle, including recruitment, employee relations, performance management, and compliance with UK employment legislation and regulatory standards. In addition to day-to-day operations, the Head of HR plays a key strategic role in supporting senior leadership to shape organisational culture, drive employee engagement, and deliver the long-term people strategy aligned with the overall business objectives. The primary responsibilities will include but are not limited to: · Leading the development, implementation, and continuous improvement of HR policies, procedures, and frameworks in line with organisational priorities and current legislation · Providing strategic HR advice and guidance to the senior management team, contributing to organisational planning, decision-making, and delivery of business objectives · Providing leadership on talent acquisition, ensuring recruitment policies, practices, and processes are fit for purpose and consistently applied · Managing employee relations matters, including disciplinary and grievance processes, in line with employment law and internal procedures · Ensuring the organisation complies with all relevant UK employment legislation and HR-related regulatory requirements · Leading the development and implementation of performance management processes that promote accountability, capability development, and continuous improvement. · Driving employee engagement initiatives and contribute to the development of an inclusive and values-driven organisational culture. · Overseeing learning and development activity, including leadership development, succession planning, and mandatory training · Ensuring effective HR data management and reporting to support business insight, compliance, and informed decision-making · Managing, leading and developing a HR team ensuring appropriate delegation, supervision, and professional development · Acting as the lead contact for external HR partners, legal advisers, or regulators where necessary · Contributing to organisational change and transformation programmes from a people and culture perspective · Partnering with senior leaders to lead and deliver strategic HR projects aligned with business priorities and people strategy · Any other such duties that may be reasonably compatible within the nature and scope of the role ABOUT THE PERSON REQUIRED DESIRABLE Qualifications/Education/ Training CIPD Level 7 or a Bachelors/ Master’s degree in Human Resource Management or Employment law or equivalent experience C hartered Fellow (FCIPD) status Technical Skills/ Experience Significant experience in a senior HR leadership role, with responsibility for both strategic planning and operational delivery. Experience in managing, leading and developing a team of HR professionals. Strong knowledge of UK employment law, HR best practice, and regulatory compliance requirements. Proven track record in advising and supporting senior leadership teams on complex HR and organisational matters. Demonstrable experience managing employee relations issues, including disciplinaries, grievances, and change management processes. Skilled in developing and implementing HR policies, performance management frameworks, and staff engagement initiatives. Proficient in the use of managing and implementing HR systems, data analysis tools, and reporting to inform evidence-based decision-making. International HR experience to support other divisions of MSI-DSL Personal Attributes/ Specification Operates with integrity, discretion, and sound professional judgement. Strategic and solutions-focused, with a pragmatic approach to complex issues. Resilient and calm under pressure, able to manage competing priorities. Strong interpersonal and influencing skills, with the ability to build trust at all levels. Committed to inclusion, collaboration, and high performance. Compliance: Must meet our Security clearance criteria (BPSS level)

We are working with our client, who are looking for a HR Advisor to join their friendly team within Norfolk and Suffolk area.\n\nThis incredible opportunity is for an experienced HR Advisor or within a similar role to work from home.\n\nWhats on offer:\n\nWork from home/Remotely. There maybe a requirement for occasional travel for on-site visits within the Norfolk and Suffolk area.\nWorking 5 days a week, 8.30am - 5.30pm.\nPay rate is £250 - £300 day rate, depending on experience. \n\nJob Description:\n\nAssist managers in dealing with completing the clients screening and vetting process including DBS issues and bad references\nProvide recruitment support, including approval of Vacancy Notification Forms, interview and vetting support to local management in regional area\n Inputs to planning activities with horizons of typically up to 6 months e.g. workforce planning.\nMakes decisions within parameters set by manager, using job/specialist experience.\n Interacts with client or users around specific work efforts and deliverables.\nSupports delivery of Health and Safety policy and standards.\nSupervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility.\n Assist managers with organisation and management of recruitment processes and the application of a fair selection procedure.\n Analysing and giving feedback on HR metrics/data (e.g. giving feedback on the staff survey and suggestions for improvement).\nCover other HR Advisor area's for planned and unplanned absences. \n\nKey Skills:\n\nWorking knowledge of one functional area through job experience and training.\n Likely to have 1-5 years business experience/HR management experience .\nUnderstanding of all aspects of HR including employee relations, recruitment and selection.\n Excellent stakeholder management and communication skills at all levels, ability to build and develop good quality professional relationships.\nCIPD qualified or equivalent .\nExcellent Interpersonal skills.\nAble to work on own initiative and without need for close supervision.\nFlexibility to travel within own geographical area of responsibility. \n\nAdditional requirements:\n\nEnhanced DBS or willing to get one\nFull Driving Licence and access to car \n\nEmployment term is for 6 months. \n\nIf you are interested in this opportunity, please do not hesitate to contact Jade at Blue Arrow on (phone number removed). We look forward to hearing from you. \n\nBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

We're looking for people to work part time or weekends who can have great conversations over the phone and on-line. This isn't cold calling; these are all conversations with current or interested parties, and your role as a Call Centre Advisor is to turn those conversations into leads for our sales

PRINCIPAL RESPONSIBILITIES Here at Latus we have ambitious growth and strategic plans to grow our business over the next year. With this in mind, we are looking to grow our teams and require like minded and professional people to support our journey This is a varied role to work as a peripatetic Occupational Health Advisor (OHA). This position is part of the occupational health (OH) team which is re...

We’re looking for people to work part time or weekends who can have great conversations over the phone and on-line. This isn’t cold calling; these are all conversations with current or interested parties, and your role as a Call Centre Advisor is to turn those conversations into leads for our sa

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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.