Head of AI Transformation
3 days ago
London
• Work directly with the COO on how Chip operates and scales. Help evolve our operating model as the business grows – looking at organisational structures, accountabilities, decision‑making, governance, ways of working and how teams interact across the company., • Identify and solve cross‑business operating problems. Some of the biggest opportunities won't belong to a single function. You'll get underneath issues that cut across teams, establish what's really causing them and drive the changes required to fix them., • Improve how strategy turns into execution. Help create stronger connections between company priorities, functional plans and the work actually happening across the organisation – ensuring we can see where resources are being deployed, where delivery is off track and where leadership intervention is required., • Drive operating leverage. Constantly look for opportunities to increase the amount Chip can deliver without proportionately increasing cost or headcount – through better processes, clearer accountability, technology, automation, AI and changes to how work is organised., • Challenge organisational complexity. Identify unnecessary hand‑offs, duplicated activity, unclear ownership, excessive reporting, slow decision‑making and processes that have accumulated as the business has grown – and simplify them., • Help the COO maintain a business‑wide view of performance and execution. Surface emerging issues, dependencies, capacity constraints and opportunities that might otherwise remain within individual functions., • Lead selected COO‑sponsored strategic and operational initiatives. Where an important business problem or opportunity cuts across existing organisational boundaries, take ownership of getting it understood, structured and delivered., • Own Chip's business‑wide AI transformation programme, translating our ambitions for AI into a prioritised portfolio of initiatives with clear owners, milestones and measurable outcomes., • Find the highest‑value opportunities across the business. Get underneath how teams actually operate, identify friction, manual work, duplicated effort and broken workflows, and determine where AI, automation or operating‑model change can create meaningful commercial or operational value., • Turn opportunities into working solutions. Take ideas from discovery and business case through prototyping, implementation, adoption and measurement rather than stopping at recommendations., • Build a clear transformation and AI value pipeline. Prioritise initiatives based on measurable business impact – including capacity released, cost avoided, revenue enabled, customer outcomes improved, risk reduced and speed increased., • Redesign workflows, not just automate individual tasks. Look across functions and end‑to‑end processes to identify opportunities to fundamentally simplify how work gets done., • Create visibility across the organisation. Help us use tools, data and AI to understand what teams are working on, where capacity is being deployed, what is blocking delivery and where intervention will have the greatest impact., • Drive cross‑functional execution. Bring together Product, Engineering, Operations, Data and business teams to deliver transformation initiatives that don't sit neatly within one function., • Strengthen organisational accountability. Help ensure important cross‑functional initiatives have clear ownership, decisions are made at the right level and commitments translate into delivery., • Build AI into the way Chip works. Challenge teams to consider AI and automation as a default part of designing new processes rather than something added afterwards., • Develop scalable operating systems and workflows. Work with platforms such as Linear and other business tools to create greater transparency, stronger prioritisation and increasingly intelligent workflows across Chip., • Use AI to transform management information and reporting. Reduce manual reporting, improve the quality and timeliness of insight and make it easier for leaders to understand what is happening across the business and where action is required., • Improve the operating rhythm of the business. Help ensure leadership meetings, business reviews, planning and reporting processes are driven by high‑quality information, clear decisions and follow‑through rather than simply producing more meetings and reporting., • Create the measurement framework for transformation. Establish baselines and track whether initiatives are actually delivering the productivity, financial and operational benefits expected., • Drive adoption. Technology alone doesn't create transformation. Work with teams and leaders to change behaviours, embed new ways of working and ensure new capabilities are actually used., • Bring external thinking into Chip. Stay close to developments in AI, agentic workflows, automation and emerging operating models, and rapidly translate relevant developments into practical opportunities for Chip., • Be a constructive agitator. Challenge existing processes, assumptions and priorities and push the organisation to move faster where the opportunity warrants it., • Work directly with the COO, ExCo and senior leadership team, providing clear visibility of progress, surfacing blockers and opportunities, and being prepared to challenge senior stakeholders when delivery isn't moving quickly enough. We're deliberately looking for an unusual combination of skills. You need to understand technology, but you don't need to be an AI engineer. You need to understand transformation, but we don't want someone whose primary skill is running a programme plan. You also need to understand how businesses actually operate. You'll be equally interested in why a decision takes three weeks, why ownership between two teams isn't clear or why five teams are doing versions of the same thing as you are in what the latest AI model can do. We're looking for someone who combines commercial instinct, AI fluency, strong operating judgement and relentless execution. • Significant experience delivering technology, AI, automation, digital or business/operating‑model transformation in a fast‑moving organisation., • Experience working on broader business transformation, organisational effectiveness, operating models or complex cross‑functional change., • A strong understanding of how high‑performing organisations operate – including accountability, decision‑making, prioritisation, governance, management information and operating cadence., • A strong practical understanding of modern AI – including LLMs, agentic AI, workflow automation and the rapidly evolving AI tooling ecosystem., • Evidence that you've implemented AI or automation into real business processes and can demonstrate the impact it delivered., • The ability to understand a business process quickly, break it down and identify where technology, AI, data, process redesign or organisational change can materially improve it., • The ability to move comfortably between strategic and operational problems – from thinking about how part of the organisation should operate to getting underneath the detail of a broken workflow., • Strong commercial judgement. You naturally think about value, ROI, opportunity cost and where limited organisational capacity should be deployed., • Exceptional programme and execution skills. You create clarity from ambiguity, establish ownership, maintain momentum and don't allow important initiatives to disappear into organisational gaps., • Strong analytical skills and comfort using data to establish baselines, quantify opportunities and measure results., • The ability to operate horizontally across an organisation and influence people who don't report to you., • The confidence and credibility to work directly with executives and senior leaders, including constructively challenging them when necessary., • The judgement to know when a problem needs technology, when it needs process change, when it needs clearer accountability – and when it simply needs someone to make a decision., • A bias towards experimentation and delivery. You're comfortable prototyping something quickly, learning from it and improving it rather than waiting for perfect information., • Excellent communication skills. You can turn complex technology and operational problems into clear decisions and actions., • A genuine obsession with how AI is changing the way companies operate and how the best companies are redesigning themselves around it., • Experience in fintech, financial services or another regulated environment., • Experience working in a high‑growth technology business., • Experience working directly with a COO, CEO or executive leadership team on business‑wide priorities., • Experience with operating‑model design or organisational transformation., • Experience implementing agentic AI or AI‑enabled workflows at organisational scale., • Hands‑on experience with tools across the emerging AI and automation ecosystem., • Experience with workflow and work‑management platforms such as Linear and using the data within them to improve organisational performance., • Experience building business cases and measuring realised benefits from transformation programmes., • Enough technical depth to prototype, interrogate solutions and work effectively with engineers and data teams without needing them to translate everything for you. This role won't be measured by the number of AI tools Chip deploys. And it won't only be measured by our AI programme. It will be measured by whether Chip becomes a better, simpler and more scalable organisation as a result of your work. Within your first year, we would expect to see a visible portfolio of AI‑enabled and broader business transformation underway across Chip, with clear evidence of processes being simplified or eliminated, manual activity reducing, decision‑making becoming faster and better informed, and teams able to handle greater scale without equivalent growth in headcount. We would expect greater clarity around priorities and accountability, fewer organisational hand‑offs, better visibility of execution across teams, faster resolution of cross‑functional problems and a stronger connection between what the company has decided is important and where its resources are actually being deployed. We should have significantly better visibility of how work flows through the organisation, where our capacity is being deployed and where opportunities exist to improve performance. Our leadership team should have better information with which to run the business, clearer visibility of where intervention is required and greater confidence that decisions and commitments are translating into action. Most importantly, AI should increasingly become part of how Chip operates, rather than something the business occasionally uses, and our operating model should continue to evolve to take advantage of what AI makes possible. We want someone who looks at the way a business operates and instinctively thinks: there has to be a better way of doing this. Then goes and builds it. Sometimes the answer will be AI. Sometimes it will be automation. Sometimes it will be changing a process, removing a meeting, redesigning a workflow, clarifying who owns something or challenging why we’re doing something at all. That's an important distinction in this role. We don't want someone looking for problems to solve with AI. We want someone looking for the biggest opportunities to make Chip better – who happens to understand deeply how AI changes the range of solutions available to us. You’ll be naturally curious about AI and probably already use it constantly. You'll experiment with new tools because you want to understand what they can do, not because someone has asked you to. But being excited about AI isn't enough. You’ll need the commercial instincts to identify which opportunities actually matter, the judgement to prioritise them, and the persistence to get them implemented across a busy organisation. You’ll also need to be fascinated by how organisations work: how decisions happen, why execution gets stuck, where accountability becomes blurred, how information flows and how great businesses maintain pace as they become larger and more complex. You’ll be comfortable moving between very different conversations – interrogating a workflow with an operational team in the morning, working through an AI solution with engineers in the afternoon, unblocking a cross‑functional business problem, and presenting the business case and delivery status to senior leadership later that day. You’ll have strong opinions, loosely held. You’ll challenge us. You’ll expect pace. And when something gets stuck between teams, you’ll be the person who gets it moving again. You’ll effectively become one of the COO's key levers for making the organisation work better – able to move across functions, spot problems and opportunities that aren't visible from within individual teams, and turn them into action. If you're looking for a role where you can help redesign how an entire company operates as AI transforms the workplace, this could be a particularly interesting time to join Chip. • Monday to Thursday: 9:00 AM – 6:00 PM, • Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! • Discretionary Performance‑Related Annual Bonus., • Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000. Plan ahead with confidence while you grow your career!, • Private medical insurance (medical history disregarded), • Employee Assistance Programme, • Cycle to work scheme, • Season ticket loan, • Free ChipX subscription for UK‑based employees, • We are an equal‑opportunity employer and value diversity, • Flexible working arrangements, • 28 days holiday plus bank holidays, plus the days between Christmas and New Year, • Annual training budget for courses, workshops, or conferences to help you advance your career., • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing, • Company laptop, • Opportunity to have a huge impact on our product while fast‑tracing your knowledge, responsibility and skills in a high‑growth fintech startup, • Video screen with someone from our Talent team, • Interview with the COO, • Practical business and AI transformation case – working through a real Chip problem and showing us how you would approach the opportunity, • Final interview with members of Chip's senior leadership team We're committed to making our recruitment process accessible to everyone. If you require any reasonable adjustments at any stage of the application or interview process, please let us know at and we'll be happy to accommodate. Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long‑term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra‑wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast‑growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd‑funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. To be the most personal digital wealth manager in the UK Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross‑functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip. #J-18808-Ljbffr
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