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Your new companyWe work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new roleYour duties will entail, but are not limited to the following: • Oversee the day-to-day running of office facilities and building services., • Ensure smooth delivery of all FM services (cleaning, security, maintenance)., • Schedule and monitor planned preventive maintenance (PPM) and reactive repairs., • Ensure statutory compliance checks (fire alarms, emergency lighting, water hygiene)., • Maintain HSE records and ensure compliance with regulations., • Act as Fire Marshal and assist with emergency procedures., • Conduct risk assessments and safety audits., • Manage third-party suppliers and contractors., • Negotiate contracts and monitor service level agreements (SLAs)., • Coordinate office moves, seating plans, and space optimisation., • Oversee signage, car parking, and building access systems., • Maintain security systems (CCTV, access control, alarms)., • Oversee telephony and IT infrastructure support., • Manage stock of office supplies and equipment., • Handle purchasing, invoicing, and cost control., • Act as first point of contact for facilities-related issues., • Manage work orders and escalate unresolved problems., • Assist with facilities budgets and financial reporting., • Track spending and identify cost-saving opportunities., • Support refurbishment projects, sustainability initiatives, and office fit-outs., • Ensure environmental impact reduction through recycling and energy-saving measures., • Respond to urgent maintenance issues and workplace incidents., • Participate in business continuity and disaster recovery planning., • Supervise reception or volunteer teams where applicable., • Previous experience in facilities, maintenance, or customer service is advantageous., • Job role in the heart of London, • London weighted salary, • Employee benefits Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About The Role: The Crowd are partnering with a highly regarded boutique real estate design and development studio that are seeking a highly organised and proactive Studio Manager & PA to join their London office on a permanent basis. The studio operates across residential, commercial and mixed-use projects, working closely with external partners, family offices, architects and tenants to deliver thoughtfully designed schemes across the UK and internationally. In this role, you will provide studio management support to a team of circa 20, taking responsibility for office operations, stock ordering, finance administration, vendor management, event coordination and more. Alongside this, you will deliver dedicated PA support to two Partners, managing diaries, travel and broader executive administration. With an expanding portfolio and growing studio, this is an excellent opportunity for someone ambitious and eager to develop their career alongside a talented and driven team. The business is collaborative, social and supportive, offering enhanced annual leave, flexi hours, private medical insurance, annual team trips, weekly team lunches and more. Please note this role is fully officed based. Key Responsibilities: • Manage complex diaries for two partners, coordinating meetings efficiently and resolving scheduling conflicts, • Organise international travel, including flights, accommodation, transfers and itineraries, • Prepare meeting materials and ensure both partners are well briefed and punctual, • Oversee the day-to-day running of a small and growing office, • Maintain a professional, clean and welcoming studio environment, • Manage suppliers, utilities, service providers, cleaning and maintenance contracts, • Coordinate post, deliveries, couriers and front-of-house responsibilities, • Provide bookkeeping support, reconciling payments and maintaining accurate records, • Assist with team initiatives and company events, including quarterly socials and celebrations Key Skills/Requirements: • 3-5 years’ experience in a Office Manager / Personal Assistant role, • Exceptionally organised with strong attention to detail, • Proactive, resourceful and able to anticipate needs, • Comfortable managing multiple competing priorities in a fast-paced setting, • Grounded and hands-on, with equal care given to strategic coordination and practical tasks, • Discreet and professional in handling confidential matters, • Strong written and verbal communication skills, • Proficient in Microsoft Office (Windows environment), • Experience with bookkeeping software such as Xero or QuickBooks advantageous To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.

Reception Manager £45000 London Reception Manager needed for London Corporate Accountants in the City. You would be managing one other receptionist and this is a hands-on role, so you would also be providing excellent reception and front of house customer service. This is an excellent opportunity to be involved in a very exciting company with a vibrant atmosphere. As their reception manager & ambassador creating that first impression, you would also be booking in lunches with the catering team, and carrying out diary management. This firm has excellent benefits offered including great Bonus and Private Health. Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience welcome. Reception Manager Duties: • Managing one member of the reception team, • Organising rotas, being the lead in important situations, • Overseeing the switchboard and being the firms ambassador for some incoming calls, • Screening telephone calls and forwarding messages, • Meeting and greeting in a warm, friendly manner to clients, staff and visitors, • Utilising the meeting room calendar / meeting room software, • Setting up conference calls, • Overseeing the catering team who are setting up/clearing meeting rooms ensuring that the cleaning teams have kept the space tidy at all times, • Booking lunches, liaising with hospitality teams for drinks and lunches for guests, • Keeping check on office supplies and ordering if necessary, • Assisting PAs and Directors where possible, • Booking Travel and Accommodation, • Previous FOH supervisory experience, • Wonderful communication and administration skills, • Able to successfully communicate at the highest level, • Ability to prioritise and have attention to detail, • Ability to work in a fast paced and challenging environment, • Excellent telephone manner, well presented and polite, • A team player

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with one of London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Shift Engineer to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To have a full knowledge of the company’s procedures and policies and to adhere to them., • Check that all mechanical and electrical systems and tools are working and in good repair at all times., • Respond to and rectify emergency maintenance faults raised on the maintenance reporting platforms or software, prioritising those which impact Health & Safety, guests or guest service in the first instance; ensuring response times are met and are followed up with the guest once complete., • Updating the maintenance reporting platform whilst on duty adhering to the system use procedures., • Undertake regular daily patrols of the hotel front and back of house to carry out maintenance spotting in order to identify any corrective repair works that need to be carried out; for example, the replacement of light bulbs within public areas., • Reporting any fire life safety matters immediately to your manager/s or in their absence the security or duty manager. About you: The ideal candidate for this position will have the following experience and qualifications: • Electrical or Mechanical UK trade qualification., • Experience and luxury hospitality environment., • Strong analytical and problem-solving skills to address complex engineering issues promptly and effectively, minimizing downtime and ensuring uninterrupted hotel operations., • In-depth understanding of local and industry-specific regulations and compliance standards related to building codes, safety protocols, and environmental regulations, ensuring the hotel meets all legal requirements., • Excellent communication skills, both written and verbal, to liaise with team members, other hotel departments, and external contractors. Ability to convey technical information in a clear and concise manner. About the Benefits: At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

• Business: emap, • ___: Money Marketing, Mortgage Strategy, Headlinemoney, Property Week, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £30,000 – £34,000 DOE + 10% Bonus About the Company: A business-to-business media company with a focused portfolio of market-leading events and brands. Across the company we create products our customers value to help drive their success, which in turn drives our own growth. Our product focus is around paid-for subscriptions, conferences, awards, digital insight and bespoke marketing solutions. Overall Purpose of the Role: As an Event Manager you are part of an enthusiastic and busy event operations team, running conferences, exhibitions, bespoke business events and award ceremonies. Your role is key to the successful execution of our events portfolio. You will have operational responsibility from concept to delivery, using creativity and a keen eye for detail to deliver industry-leading events. Your aim is to produce commercially successful events that create quality business engagement for clients, enhancing and strengthening products and brands involved. emap brands rely on high-quality events, and close relationships with the industries they operate within. As an Event Manager your role is at the forefront of those relationships, both internally and externally. This is a collaborative role that is both fast paced and challenging while also being social. Responsibilities: • Managing a portfolio of pre-defined leading industry awards and conferences on time, below budget and to the required standard – ensuring that brand values are met., • Managing P&L/budgets for individual events with a focus on value for money and on maximising the contribution to the wider business., • Tracking and monitoring P&L of individual events – including revenue, costs and profit., • Demonstrating thorough knowledge and tight control of the cost base for each event, ensuring profit targets are beaten., • Building cross-functional relationships with internal stakeholders to support the success and strategic aims of the event and/or brand., • Building strong relationships with suppliers, including AV teams, venues, entertainers, etc, and negotiating to ensure the best value is achieved., • Managing customer relationships with critical and strategically important sponsors, speakers and delegates, acting as a point of contact. Problem solving, decision making and escalating issues as they arise. Ensuring that the overall experience is positive and exceeds expectations. Collating customer feedback and identifying areas for improvement., • Fulfilling partnership deliverables with attention to detail to maximise return on investment., • Analysing year-on-year performance and leading or participating in event debrief discussions, identifying future trends or improvements., • Identifying areas for event growth and future opportunities for brands., • Proof reading content throughout the event process., • Coaching and mentoring junior team members to ensure that the whole team is working to emap standards, values and processes., • Taking ownership of, and demonstrating accountability for, all logistical elements of the allocated events., • Scheduling and implementing event timelines and planning cycles according to the planning framework, ensuring all deadlines are adhered to., • Managing and assisting with the full awards entry process., • Managing awards judging days – both in person and virtually. Inviting and maintaining regular communication with judges and VIPs., • Communicating with speakers and hosts pre-event, and on site. Collating presentations, headshots and bios, and co-ordinating AV requirements., • Regularly updating and cleaning event databases in accordance with GDPR rules., • Accurate and regular reporting upwards of revenues, profits and KPIs vs targets, recording weekly entries and shortlist conversion rates. Reporting in project meetings and monthly., • Communicating regularly and coherently all relevant information and key developments to line manager and full project team., • Working with AV providers to create first-class full-scale event production. Collating shortlists, winners and sponsors’ content to create awards presentations, etc., • Liaising with event venues on menus, final numbers, specific event requirements and function sheets., • Producing risk assessments and collating health & safety documentation from all third-party suppliers., • Working with the Marketing and Editorial teams to deliver on-brand digital and print collateral, including proofing and testing event websites, ensuring all event content is brand aligned and meets guidelines. Skills and Experience: • Relevant demonstrable experience of working in a similar events role, preferably in a B2B environment., • Experience of delivering full-scale events − through the complete event life cycle, from conception to delivery., • Demonstrable knowledge of managing costs within a budget., • Excellent negotiation skills., • Experience of risk assessments/health & safety/contingency planning., • Client management experience preferred., • Excellent organisational and administrative skills., • Exceptional interpersonal and communication skills., • Experience of working under the pressure of conflicting priorities., • Experience with CMS platforms, such as Evessio, beneficial., • Advanced in Microsoft Office. Core Competencies: • Exceptional verbal and written communication, with strong negotiation skills., • A strategic thinker with excellent planning and organisational skills., • The ability to work well under pressure, maintaining high standards in a fast-paced environment while meeting multiple deadlines., • Commercially focused with a strong understanding of finance, P&L statements and budgets., • Able to read and interpret data effectively., • Takes a creative approach to everyday challenges., • Ability to multitask effectively, and prioritise a high-volume workload across multiple projects., • Can demonstrate sound judgement with the ability to interpret and analyse complex and sensitive information., • A team player, but secure working independently and on own initiative., • Proactive and confident. Not afraid to constructively challenge ideas, where appropriate., • Confident at building strong working relationships both internally and externally., • Flexible with working hours in the lead-up to events, based on needs of the business. Personal Attributes: • A confident and enthusiastic event professional., • Organised and resourceful., • Self-motivated, self-sufficient and accountable., • Deadline driven and results orientated., • Team player., • Has sharp attention to detail., • Adaptable and flexible. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, event management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organisational objectives. To support our employees’ career development, we have designed specialised programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days., • One additional day of annual leave per year- Celebration Day., • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office., • Continuous learning & development opportunities., • In-house Excellence Awards and other innovation projects., • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted, you will be contacted within 10 working days of your application.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani. About the Job An opportunity has arisen for a Meeting and Events Sales and Planning Manager to join us at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are: • Working closely with and communicate effectively with hotel sales team to support sales and marketing plan objectives., • Conducting site inspections, and client entertainment as required, • Attending and hosting meetings as required, including but not limited daily and weekly event sheet meetings and group meetings., • Utilising Delphi and Opera systems in accordance with Jumeirah standards, procedure and best practice. Classification: Internal, • Personally meeting key event organisers during events in-house., • Undertaking post-event follow-up calls to address feedback and solicit re-books or other booking opportunities. About You • A Minimum of 2 years’ experience working in Conferences & Events Sales & Planning at a London hotel, preferably within the luxury segment, • Knowledge of Microsoft office, Opera and Delphi. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

Job Description Future Stores is seeking experienced duty managers to join our London team on a part-time basis. As a duty manager, you’ll be the primary on-site contact and decision-maker in the store manager’s absence, including during emergencies, ensuring that store operations run safely, professionally, and in accordance with our policies and approved plans, schedules, and risk assessments for brand activations and events. Located on Oxford Street, Future Stores transforms one of Europe’s busiest retail locations into a cultural and commercial stage for brands. It’s where creativity meets commerce. Imagine a high street as dynamic as your social media feed - always engaging, ever-evolving, and unforgettable. A fully digital (400m² of 4K screens) flexible event space, our London store offers a unique platform for creative brand storytelling and innovation. Designed with flexibility and agility in mind, LED screens are instantly reprogrammable for dynamic content, dividers allow the space to be split into two separate brand showrooms, and back-of-house meeting rooms and spacious stock areas support tailored brand experiences. Our team is ready to help deliver these experiences every day. Key Responsibilities (inclusive of but not limited to) • Oversee the daily operations of the store when the store manager is unavailable., • Serve as the primary contact for brand partnerships and their stakeholders in the store manager’s absence, providing hands-on support for the preparation, setup, and derig of store activations and events during live trading hours and private events, and overseeing load-ins and load-outs., • Oversee third-party suppliers on-site - including security, cleaning, catering, and furniture hire - ensuring teams are briefed and deliver in line with operational, safety, and brand standards., • Ensure compliance with store policies, Health & Safety regulations, security measures, emergency procedures, and Licensing Laws., • In the event of an emergency or fire alarm, the duty manager is required to manage a full building evacuation, act as the primary contact for the fire brigade/emergency services in the absence of the store manager, maintain accurate incident reporting, and act as a First Aider when required., • Keyholder duties involve opening and closing the store, setting the alarm in accordance with security protocols, and responding to emergencies or specific needs. This includes coordinating building maintenance, reporting technical issues with LED screens, and overseeing intruder and fire alarm systems. Requirements • Proven experience in a comparable innovative and premium environment within media, immersive venues, retail, hospitality, events, or the arts and cultural sector., • Excellent communication and interpersonal skills, fluent in English., • Ability to prioritise and multi-task, exercise good judgment and solve problems effectively., • Pro-active, hands-on approach with excellent attention to detail., • Confidently manage challenges calmly and efficiently in a fast-paced, client-facing live environment., • Reliable, punctual and flexible. Being available on a flexible schedule is an essential part of the role, which includes weekends, evening events, UK bank holiday, and seasonal holiday shifts, as well as early morning or late evening hours during load-in, setup, de-rig, and load-out., • Willingness to be involved in the practical setup and derig of store events and activations; physically fit, as lifting and moving may be required., • Personal Licence Holder or willingness to obtain., • First Aid and Fire Marshall certified or willingness to become certified. What We Offer • Be part of a dynamic team shaping the future of experiential brand storytelling and innovation across digital, retail, and events., • Hours: Casual, variable hours, including weekends, evening events, UK bank holiday, and seasonal holiday shifts, as well as early morning or late evening shifts. Minimum shift length is 4 hours. Pay is time and a half before 8am, after 9pm, and on UK bank holidays., • Salary: Including statutory holiday pay, your total gross hourly rate will be £18.86 per hour, rising to £20.00 from 1st April 2026., • Opportunities for career growth tailored to your individual aspirations and goals., • Exclusive discounts and perks for those working in London’s W1 area via The West End Club. To Apply • Application deadline: 9th March 2026, 11:59 PM GMT. Please note, we will review applications as they are received and schedule interviews on a rolling basis., • Start date: March 2026.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for a dynamic and passionate Guest Relations Manager to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details. JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serves as a role model to demonstrate appropriate behaviors. * Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. Maintaining Guest Services and Front Desk Goals * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. * Assists with energy conservation efforts by monitoring compliance during property tours. Supporting Projects and Policies Related to Guest Experience and Safety * Supports implementation of the customer recognition/service program, communicating and ensuring the process. * Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. * Sends copy of MOD report to all departments on a daily basis. * Ensures compliance with all policies, standards and procedures. * Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. * Understands and complies with loss prevention policies and procedures. Ensuring and Providing Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. * Serves as a leader in displaying outstanding hospitality skills. * Sets a positive example for guest relations. * Empowers employees to provide excellent customer service. * Observes service behaviors of employees and provides feedback to individuals. * Maintains high visibility in public areas during peak times. * Provides immediate assistance to guests as requested. * Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. * Records guest issues in the guest response tracking system. * Reviews comment cards and guest satisfaction results with employees. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. * Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. * Communicates any variations to the established norms to the appropriate department in a timely manner. * Participates as needed in the investigation of employee and guest accidents. * Performs Front Desk duties in high demand times. WHAT WE CAN OFFER YOU: A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self. • Competitive Salary + 31 days holiday including bank holidays * Accommodation Service Charge after successful completion of probationary period. * Private Medical via AXA * Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat * Length of service rewards and invitations to recognition events * Monthly/yearly recognition schemes * Extensive training both internally and externally * World-class career opportunities internationally within Marriott hotels tailored to your specific needs. * Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! * Professional learning and development opportunities - because a fulfilling career is so much more rewarding * Complimentary meals on duty * Complimentary dry cleaning - we do like to make an impression! * Complimentary use of Gym - because your wellbeing is a priority for us! * Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations * Pension scheme to help you save for the future. * Access to major high street discounts so you can treat your friends and family. #LI-Onsite At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

We have an exciting opportunity for a Commercial Support Manager looking after our 4 Central London properties DoubleTree by Hilton London West End, DoubleTree by Hilton London Victoria, 100 Queens Gate Hotel London, Curio Collection by Hilton & Trafalger St James Curio Collection by Hilton. The Role The primary objective of the role is to to support the Crimson commercial team in delivering financial and market outperformance. To support Crimson commercial team with administration and to enable Commercial team with analytical reporting. Other accountabilities include: To populate and respond to RFPs on behalf of the sales team. To produce on a daily / weekly / monthly basis commercial report for sharing across the business including but not limited to: Daily Pick up report Daily segmentation pick up report Weekly segmentation pick up report. Month end distribution reporting Month end market segmentation reporting Month end corporate & agent reporting. Room type utilisation Fill night conversion Weekly & monthly consolidated forecast reporting To support the revenue management team with updating weekly forecast files To support on an ad hoc basis with reporting as required by the revenue management team. To prepare the annual forecast / budget files for the revenue team To ensure a template is created for each hotel to ensure the correct fields are populated across all hotels across all solutions. To ensure all accepted RFPs have the correct SRP / Rate codes built in each property management system. To own the creation of an RFP log allowing for clarity around volumes of RFP being submitted and status of these vs prior year and pre agreed targets. The Person As well as having experience in a similar role, the ideal candidate will be a strong communicator, deliver exceptional service to clients, be highly organised and be able to prioritise their workload, flexible and adaptable to change. Strong problem-solving & analytical. Previous experience with systems such as Delphi FDC or similar would be highly advantageous. Benefits GoHilton you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family Private Healthcare Plan financial assistance towards the cost of healthcare 2 x annual salary life assurance Learning and development opportunities from our lots of in-house training courses and programmes and over 1,000 training courses available on our Training University Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level Hero Of The Month recognition programme to recognise and celebrate your achievements Free-of-charge freshly cooked meals to enjoy on duty Free-of-charge dry-cleaning of suiting items Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. TPBN1_UKCT

Sous Chef - Harlequins | Twickenham £42,000 per annum plus benefits We're on the hunt for a talented and driven Sous Chef to bring their culinary expertise to one of the most iconic venues in sport - Harlequins RFC in Twickenham. As part of Levy, the market leader in sports and event hospitality, you'll play a key role in delivering exceptional food experiences to fans, guests, and clients alike. From matchdays to private events, you'll be responsible for upholding the highest standards of food quality, safety, and consistency, while supporting the Head Chef in menu planning, team supervision, and kitchen operations. If you thrive in a fast-paced, high-profile environment where teamwork and passion are at the heart of everything, this is your next step. Responsibilities Ensure Consistent Food Quality : Maintain high standards of food preparation, presentation, taste, portion control, and allergen awareness across all stages of service. Support Food Safety & Compliance : Adhere to HACCP procedures and food safety regulations, including temperature checks, hygiene, and correct food storage practices. Efficient Kitchen Operations : Cook and serve food efficiently, minimising waste, meeting production schedules, and maintaining clean and organised workstations. Teamwork & Supervision : Support the head chef in managing kitchen sections, supervising junior staff when needed, and promoting clear communication with front of house teams. Menu Planning & Cost Control : Assist in developing and costing menus to meet operational targets and ensure cost-effective delivery. Stock & Equipment Management : Check deliveries, report quality issues, and maintain kitchen equipment through proper use and care. Health & Safety Compliance : Follow fire, safety, and PPE procedures; report hazards or incidents, and contribute to a safe working environment. Record Keeping & Documentation : Complete necessary paperwork including wastage sheets, cleaning logs, and temperature records in line with company standards. Requirements Minimum 3 years' experience in a comparative role. Strong, quality operational experience with a passion for F&B. Articulate and numerate. Able to accurately prepare quotes and reports. Awareness of government legislation, including health and safety. Computer literate, with experience and an understanding of restaurant/bar software. Proven experience working on large events in a high-volume team. Strong passion for hospitality, food, and exceptional customer service. Ability to work under pressure while maintaining a positive attitude. Benefits Healthcare & Wellbeing • Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme. Exclusive Perks & Discounts, • Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia. Workplace Benefits, • Meals on duty, pension scheme, life assurance, and professional subscriptions paid. Leave & Family Support, • 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme. Career & Financial Support, • Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products. Who are Levy? Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage. Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness. TPBN1_UKCT

Pastry Chef de Partie London, United Kingdom Full-time Company Description Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has beentransformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections. At Raffles, you arrive as a guest, leave as a friend and return as family.? Job Description An exceptional opportunity presents itself for a Pastry Chef de Partie to join the Food & Beverage Department at Raffles London at the OWO. Reporting into Executive Pastry Chef, you will contribute a as junior leader to promote and exemplify our values and kitchen culture. Overseeing a section of the daily business to ensure hygiene, food and service standards, culture and quality are always delivered. To undertake any specific function of any Raffles kitchens/ kitchen management as delegated by the Executive Pastry Chef and Senior Sous Chef/Sous Chef and/or Head Baker. Understands that the pastry department work as one team to support and be directly responsible for the quality, production and service for pastry/dessert/bakery in all outlets within the hotel including but not limited to the restaurants, events, private dining and canteen. Specifically, as the Pastry Chef de Partie your responsibilitys will include: Maintaining and running of section including the supervision of Demi Chef de Parties and commis on the section Maintain stock control, ensuring that sections stock levels and production are in line with business levels. Be environmentally conscious and works towards a low waste operation. Contribute to the effective management of costs, zero waste factor. Collating recipes for new dishes. working as required on a rota basis based on hotel, outlet and event hours of operation. Ensuring that you are aware of and able to advise employees on the correct policies and procedures. Providing constructive and corrective feedback to Demi Chef de Parties and Commis Maintaining and running of kitchen in Sous chefs absence Participating in the service in all kitchen outlets as business demands. Supporting and checking that kitchen rotas meet demands of section business levels Understanding and communicating with supervisors if there is a need for overtime on the section. Working with, coaching and supporting the team members on the section. Working with all supervisors, HODs, chefs and supporting departments to communicate effectively and positively the needs of the operation. Who are we looking for? A proven track record and ability to provide high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. An understanding and willingness to contribute to a 24h operational schedule when required. Excellent leadership skills where a positive kitchen culture is created by strong values . Previous relevant experience as Chef de Partie in a luxury/Michelin star/5star environment. A creative approach to the production of high-quality food . Qualifications - Additional information Why join our Raffles team? Not only will you be joining one of the worlds best hotels you will also receive great benefits including: 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days). Staff meals whist on duty. Free dry cleaning for uniform. Employer pension contribution of 3% Enhanced sick pay. Enhanced maternity, paternity and adoption pay. Life Assurance 1x salary Employee assistance program, including virtual GP and financial advice. Season ticket loans and cycle to work scheme. Colleague gifting to celebrate special occasions. Paid days off to move house or give back time to a charity of your choice. Internal learning and development programmes tailored to you. Fun-filled events, whether thats a pub quiz, team run or festive party. Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets. Worldwide development opportunities across Accors extensive brand portfolio. What are the Raffles Values? Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support each other and we always stand together. Integrity: We build trust through mutual respect and being authentic. Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences. Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special. TPBN1_UKCT

Change Hospitality are delighted to be partnering with an iconic sporting venues in the search for a talented and driven Sous Chef. This is a fantastic opportunity to join a market-leading sports and events hospitality operation, delivering exceptional food experiences across matchdays, large-scale events and premium private functions. Working closely with the Head Chef, you will play a key role in ensuring outstanding food quality, consistency and compliance, while supporting menu development, team leadership and smooth kitchen operations. This is a fast-paced, high-profile environment suited to a passionate chef who thrives under pressure and leads by example. Key Responsibilities Consistent Food Quality: Maintain exceptional standards in preparation, presentation, taste, portion control and allergen awareness. Food Safety & Compliance: Ensure full adherence to HACCP procedures, temperature control, hygiene and storage regulations. Operational Efficiency: Deliver high-volume service efficiently, minimising waste and maintaining organised, clean workspaces. Team Leadership: Support and supervise junior chefs, fostering strong communication between kitchen and front of house. Menu Planning & Costing: Assist with menu development and cost control to achieve financial targets. Stock & Equipment Management: Oversee deliveries, report quality issues and ensure proper care of kitchen equipment. Health & Safety: Maintain a safe working environment, following fire, safety and PPE procedures. Administration: Complete wastage sheets, cleaning schedules and temperature logs in line with company standards. About You Minimum 3 years experience in a comparable Sous Chef role. Strong high-volume or large-event catering experience. Passionate about food, hospitality and delivering exceptional guest experiences. Solid understanding of health & safety and food safety legislation. Commercially aware, numerate and confident with reporting and kitchen systems. Calm under pressure with a positive, team-focused approach. Benefits Healthcare & Wellbeing: Medicash (including dental, optical & mental health cover for you and up to four children), annual health check, gym discounts and Employee Assistance Programme. Perks & Discounts: Savings on cinema tickets, retail, travel and mobile plans. Workplace Benefits: Meals on duty, pension scheme, life assurance and paid professional subscriptions. Leave & Family Support: 23 days holiday + bank holidays, birthday off, enhanced family leave benefits and holiday purchase scheme. Career Development: Ongoing training, structured career pathways and financial wellbeing support. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence. TPBN1_UKCT

Job Title: Handyman (Fabric & Plumbing Engineer) Location: Mobile covering sites around London and Hertfordshire Ideal candidate location: Watford / St. Albans Package and benefits Basic salary: If located inside M25 - £16/hr / £33280 annual If located outside M25 - £15/hr / 31200 annual Mon - Fri 40 hours Travel time paid door to door Overtime available £100 retainer for standby (1 in 5 call out) 23 days holiday + banks (rises with length of service) Company van + fuel card (can opt into private use) Overview An excellent opportunity has arisen for a Handyman (Fabric & Plumbing Engineer). This role will involve regular maintenance duties across multiple sites, with an emphasis on high-quality fabric and plumbing repairs. The successful candidate will be working closely with a team of engineers, supervisors, and the administration team, with regular face-to-face interactions with clients. Job Duties Execute a wide range of maintenance and repair tasks, with a focus on fabric and plumbing. General Maintenance tasks (wall repairs, laying carpet tiles, replacing bulbs, ceiling tiles, cleaning traps) Basic plumbing (replacing taps, TMVs, etc.) Basic electrical (wiring in replacement appliances) - company will put candidates through an electrical competency for this if required Compliance tasks (tap temps, EL flick tests, etc) Safely operate and maintain a company-provided vehicle, following company policies. Stay up-to-date on industry standards and job-specific skills to ensure high-quality service delivery. Key Responsibilities Maintenance & Repairs : Carry out all assigned maintenance tasks to meet the company's standard and deadlines. Supplies Management : Keep the company vehicle stocked with necessary tools and supplies to ensure efficiency. Service Support : Respond to service and maintenance requests through the helpdesk and adhere to the company call-out rota. Documentation & Reporting : Use the in-house electronic system to complete and submit all job-related paperwork and expenses. Stock Control : Maintain appropriate stock levels for project continuity and ensure receipt documentation for all requisitioned materials. Vehicle Care : Drive responsibly, keep the vehicle clean, schedule regular maintenance, and report any incidents immediately. Training & Compliance : Attend training courses as needed to meet statutory requirements and keep up with industry best practices. Health & Safety The successful candidate must adhere to all company and client Health & Safety policies and procedures to maintain a safe working environment. Quality Assurance Our client follows BS EN ISO 9001:2008 standards. The Fabric & Plumbing Engineer will ensure all work aligns with the company's standard operating procedures and quality expectations. Additional Information This role requires significant travel, with an estimated annual mileage of approximately 30,000 miles. Occasional overnight stays may be required to meet project demands. Handyman - Watford Handyman - Watford Handyman - St. Albans Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business. TPBN1_UKTJ

Engineering is the department that keeps everything working perfectly at The Ned. This isnt always easy. Our building was originally designed as a bank, not a hotel, which makes the role both complex and endlessly interesting. The Engineering team plays a critical role in ensuring The Ned delivers a seamless experience for members, guests and team members, every day. Do you want to join one of the best places to work in hospitality? Whats the role? Head of Engineering (Food & Beverage) About The Ned The Ned and Neds Club are a global collection of hotels, clubs, spas and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club, a private members space, gym and rooftop, alongside a public spa, ten restaurants and bars, and 250 hotel bedrooms. Reporting into the Engineering and Facilities Director, you will: Lead all engineering activity across kitchens and food and beverage outlets, ensuring equipment reliability and minimal operational disruption Take ownership of preventative, reactive and emergency maintenance for all F&B assets, plant and systems Prioritise, plan and supervise engineering workloads and third-party contractors to ensure fast, effective resolution of issues Ensure statutory compliance across all kitchen operations, including gas safety certification, ductwork cleaning and asset testing Maintain accurate, up-to-date records for all kitchen and F&B equipment, including condition, downtime and maintenance history Support operational teams by responding quickly to issues during service, understanding the pressures of live F&B environments Develop the engineering teams technical capability through training and hands-on leadership, increasing in-house repair capacity Work in close partnership with culinary and F&B leadership to anticipate issues and support future operational needs Plan a detailed 'replacement' schedule for equipment in each Kitchen with the Executive Chef, F&B Director and Director of Engineering and Facilities, obtain costs for replacing equipment in the Capex budget What The Ned can give you: Salary of between £60,000 and £65,000, dependant on experience, plus service charge Private medical insurance from Vitality Every house membership at Soho House Complimentary meals in our friendly team restaurant, Neddys, including monthly payday breakfast Learning and development programmes to support your long-term career progression Exclusive rates at The Ned for staying and dining, for you, your family and friends Wellbeing and health benefits including Reward Gateway and Stream, with access to gym, shopping and cinema discounts Your birthday off after one year of service, plus additional holiday with length of service Paid volunteer day Regular social events, including the annual pool party Employee assistance programme with 24/7 advice and support Reward and recognition initiatives What you can bring to the role: Youll bring strong experience managing engineering within a high-volume food and beverage environment, where downtime is not an option and service never stops. Youll be technically confident, highly organised and calm under pressure, with the ability to make fast, practical decisions that keep kitchens running safely and efficiently. You understand the commercial and operational realities of F&B and know how to work collaboratively with chefs and operators to support service delivery. Youll also be a capable people leader, developing your teams skills and confidence while setting clear expectations around standards, safety and accountability. This position requires a flexible schedule, including availability for evenings and weekends when necessary and accommodating the needs of the business. At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. #lovethened TPBN1_UKCT