We are looking for a skilled barista to work with us bringing high quality coffee to our customers. We are a house of modern food and drinks, inspired by science, experimentation, and always with a creative flow through everything we do. We focus on high quality organic ingredients, avoid the use of sugar in our produce, and are always gluten-free. We have a strong commitment to bringing adaptogens to the wider market, so besides the normal coffee range, we have a speciality range unique to our place. We are looking for a barista to fit into our team and maintain our excellent coffee service and customer relations. We are on a fantastic location on Golborne Road, in the heart of the authentic Portobello market, so we get visited by a lot of creatives and a local crowd. We are looking for the following skills: -A friendly, easy-going, people-person with a desire to serve others. -Ability to dial in espresso to a given recipe. -An understanding of coffee extraction -An ability and knowledge of how to get the best out of different milks, dairy and plant-based alike -Preferably experience of experimenting with different methods of brewing filter coffee -A commitment to go the extra mile to help the customer. Due to our customer base this requires an interest (or willingness) to learn about diet and nutrition or bio-hacking/optimisation. -An ability and willingness to learn about our product range to be able to provide personalised recommendations to the customer. -A confident self-starter who is comfortable running a shift on their own (this is rare but sometimes required) Responsibilities include: -Dialling in the coffee each morning, and throughout the day. -Cleaning and maintenance of coffee equipment, and cafe environment -Service of all drinks, including teas and filter coffees, and the sale of goods -Maintaining a clean and hygienic work environment -Helping the cafe meet food safety and hygiene standards through temperature checking of fridges and date checking of products -Regular stock take -The preparation of premixes for our range of adaptogenic lattes -The grinding of bags of filter coffee, specific to the desired brew method of the customer -The provision of tailored food and drink recommendations based on the individual requirements of the customer -Liaising with the head barista or owners with regards to troubleshooting any problems that may arise. If you can match these skils then we would love to hear from you! Please note that only applicants with these skills will be considered. Due to the volume of applications we may not manage to respond to applicants who does not match these criteria.
About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.