Buscar empleo: 146 ofertas de trabajo de rising en Liverpool (diciembre 2025)

Child Maintenance Service - Arrears & Enforcement Process & Change Lead

hace 8 días

Birkenhead

DWP is looking to fill two Arrears & Enforcement Process & Change Lead role at Senior Executive Officer (SEO) grade. We are looking for someone who is proactive, flexible and versatile and who will help us deliver excellent customer service, make sound decisions, implement change and lead others. Operations leaders are accountable for creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across teams. They provide leadership and effective use of resource to ensure performance targets and customer objectives are met. They will drive people engagement, setting high standards for people leadership throughout the business, inspiring colleagues through periods of change, communicating and embedding change, whilst transforming performance. Key Tasks include, but are not limited to: • Leading on business change activity within Arrears & Enforcement (A&E), identifying, developing, and implementing positive changes to benefit customers, caseworkers and performance, • Working with stakeholders to shape change and ensure A&E strategic priorities are reflected in Modernisation activity, • Supporting Modernisation leads to fully scope change, assessing and mitigating business impact to best land and embed change with our colleagues, • Working closely with Design and Digital stakeholders to prioritise changes to CMS 2012, ensuring the right stakeholders are involved at all stages, • Assuring, assessing and quantifying benefits realised from business changes, liaising with stakeholders and providing executive briefing, • Communicating change initiatives across A&E, establishing specific areas of responsibility and agreeing way forward with Senior Leadership Team (SLT) through chairing senior leader calls on a regular basis, • Responsibility for leading Firelighters across CMS, ensuring timely communications, personal accountability, support and upskilling are providedPerson specification This is what you will be assessed against, and should align your personal statement to.Your evidence will be assessed against the following essential criteria. You must ensure you provide specific examples to demonstrate these criteria in your personal statement. Candidates will be able to demonstrate the following: Essential • You can drive performance and service improvement, have a passion for leading and driving change; you demonstrate resilience to overcome difficulties by taking ownership for resolving issues (Lead Criteria), • You have excellent people and communication skills with the ability to build strong relationships with external stakeholders, colleagues and Senior Leaders, • You have excellent planning and organisational skills, managing multiple and multi-faceted activities simultaneously, • You have experience of identifying and driving forward process improvements to improve service for colleagues & customers, • You have experience of delivering to challenging deadlines in a fast-moving environment, • You have experience of leading calls with senior audiences and negotiating to achieve outcomes, • You can understand and engage with change and inspire the buy-in from colleagues, encouraging discussion, initiative, and ideas in support of the long term DWP vision, • You have experience of identifying opportunities to continuously improve, • You can effectively monitor performance, have sound analytical skills, and the ability to effectively interpret and use management information to deliver against performance objectives while maintaining quality, • You have strong written communication with experience of executive briefing, • You have an expert working knowledge of Child Maintenance System and working across a multi-channel environmentBehaviours We'll assess you against these behaviours during the selection process: • Changing and Improving, • Leadership, • Communicating and Influencing, • Seeing the Big Picture Benefits Alongside your salary of 44,447, Department for Work and Pensions contributes 12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity. Annual Leave 23 days annual leave rising with service to 30 days, plus public holidays. Flexi Time Access to flexible working hours scheme will be available. Hybrid Working This role may be suitable for hybrid working, which is where an employeeworks part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend aminimum of 60%of your contracted working hours from your DWP office. If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert. Working Hours The Departments contracted working hours are: • Monday to Friday:07:45 to 20:00, • Forfull-time employees, this is37 net hours per week(equivalent to42 gross hours, including meal breaks). See the Candidate Pack for more of the benefits available to as a Civil Servant. Things you need to know Eligibility Visa Sponsorship For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed. Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role. Location Applicants should only apply for roles where theycan reasonably commute to and from their selected home office location daily. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. As part of the application process, you will be asked to submit a CV and 1250 word Personal Statement. Important Information Regarding Anonymisation When completing your application form, CV and personal statement you must remove any personal details that could be used to identify you. This includes name and contact details which might usually appear on a CV or personal statement. Failure to do so will result in your application being withdrawn. Personal Statement Write an evidence-based statement demonstrating your suitability for the role, reflecting on the essential criteriaoutlined in the Job Description. Your evidence-based statement should be no longer than 1250 words. Avoid generalised claims focus instead on specific examples that highlight your achievements. For each example, explain the context, the challenges you faced, the actions you took, and the outcomes you achieved. Sift The sift panel will assess your evidence-based statement to evaluate your experience, skills, and knowledge against the essential criteria outlined in the job advert. To progress to the next stage of the application process, you must provide clear and sufficient evidence demonstrating how you meet these criteria. If we receive a high volume of applications, an initialsiftmay be conducted using the lead criterion 'You can drive performance and service improvement, have a passion for leading and driving change; you demonstrate resilience to overcome difficulties by taking ownership for resolving issues'. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. CV Your CV is for reference/context only and isnot scored, put the main content of your evidence and skills in your personal statement. Interview The interview will assess yourbehaviours and strengths. For the purposes of the selection process, the Lead Behaviour will be Changing and Improving. Your interview will be conducted by video (MS Teams). See the Personal Statement Guidance and Candidate Pack attachments for full details of the application and selection process. Approximate campaign timeline: Sift Period: 9 - 17 December 2025 Interviews: 12 - 16 January 2026 Sometimes we might decide to invite all candidates straight to interview without assessing the written application evidence, therefore sift and interview dates are subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 3months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Angela Marsh Davies Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Candidate Pack - 436731 Opens in new window (pdf, 1238kB) Personal Statement Guidance Opens in new window (docx, 51kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)

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