Customer Service Administrator - Property Surveys
15 days ago
London
Customer Service Administrator – Property Surveys £13 per hour plus exciting and generous incentives for hitting targets! Fully Remote Self-Employed / Contract position Our client is seeking a driven, organised and commercially minded individual to join their growing surveying practice. This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector. Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth. Key Responsibilities Enquiry Management and Sales Conversion: • Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels)., • Professionally present and sell their services to secure bookings., • Issue clear, accurate confirmation emails outlining scope, price and terms., • Ensure signed terms and payments are received promptly. Sales Progression and Administration: • Monitor each instruction through to completion., • Maintain accurate CRM records., • Ensure correct email sequencing and documentation compliance. Surveyor Diary Management and Logistics: • Coordinate property access with vendors and selling agents., • Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day., • Apply logical route planning and geographic awareness to maximise productivity., • Reconfirm all appointments 24 hours in advance. Post-Survey Follow-Up: • Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours., • Maintain high standards of communication and professionalism. Business Development: • Build and maintain relationships with local estate agents., • Secure direct instructions from agents and their clients., • Support management in developing repeat referral streams. Candidate Profile Our client is looking for someone who: • Preferably has experience in property, residential sales, or homebuyer surveys., • Is commercially aware and confident in selling professional services., • Has strong organisational and logistical planning skills., • Is personable, articulate and detail focused., • Has a positive, proactive “can-do” mindset., • Is ambitious and motivated to help build a growing business., • Is comfortable working closely with management and contributing ideas. Reward and Progression Our client offers a competitive salary with fair and achievable bonus structures. Bonuses are linked to: • Maintaining full Surveyor diaries., • Securing repeat business from agents., • Meeting agreed monthly job and revenue targets. This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business.