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  • Learning & Development Manager
    Learning & Development Manager
    hace 3 días
    £55000–£60000 anual
    Jornada completa
    Manchester

    Job Ref: PER1470 Branch: Permanently Unique Group Location: Manchester or London Based Salary/Benefits: £55,000 - £60,000 per annum OTE Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 28/07/2026 Closing date: 08/09/2026 Job Title: Learning & Development Manager Department: Head Office - People Responsible To: Group HR Manager Responsible For: Learning & Development Executive Overall purpose of post: The Learning & Development Manager is responsible for creating, delivering and continuously improving the learning, leadership and performance development strategy across Permanently Unique Group. This role will partner closely with operational and support teams to build a high-performance culture, ensuring every team member has the skills, knowledge and behaviours required to deliver exceptional guest experiences while supporting the Group's commercial objectives. This role will be based at our HQ in Manchester covering the UK learning and development needs with occasional support of our international business. Regular travel is expected in this role. The successful candidate will lead learning initiatives across all brands, driving engagement, retention, internal progression and operational excellence through innovative and impactful development programmes. This successful candidate will be based in either Manchester or London. Duties will include but are not limited to: People: • Design and implement a Group-wide Learning & Development strategy aligned to business objectives and growth plans., • Create clear development pathways for all positions across front-of-house, back-of-house and support office teams., • Lead management and leadership development programmes to build a strong internal talent pipeline., • Be accountable for succession planning and identify high-potential individuals across the Group., • Develop onboarding and induction programmes that ensure a consistent and engaging new starter experience., • Coach and support operational leaders in delivering effective training and performance development., • Drive employee engagement through learning initiatives that promote growth, recognition and career progression., • Partner with the People Team to support retention strategies and improve employee satisfaction., • Foster a culture of continuous learning, feedback and accountability across all venues., • Oversee development of employees in international sites and ensure development is aligned., • Oversee the work of department Artists to ensure suitable initial and ongoing training of our teams. Profit: • Ensure learning initiatives contribute directly to commercial performance and operational efficiency., • Analyse training ROI through performance metrics, guest feedback, retention rates and operational KPIs., • Support labour optimisation by improving team capability, productivity and cross-functional skills., • Reduce recruitment costs through internal development and promotion opportunities., • Identify opportunities to improve revenue generation through enhanced sales training and guest experience programmes., • Manage the Learning & Development budget effectively, ensuring maximum return on investment., • Support venue openings and expansion projects through structured training plans that enable successful launches. Product: • Ensure all team members have comprehensive knowledge of food, beverage, service and brand standards., • Develop product education programmes that enhance guest engagement and commercial performance., • Collaborate with culinary, beverage and operational leaders to create training content for new menu launches and product innovations., • Maintain up-to-date training resources that reflect evolving concepts, menus and service standards., • Champion excellence in guest experience by embedding product knowledge and storytelling into learning programmes., • Ensure brand standards are consistently understood and executed across all venues., • Support the development of specialist knowledge programmes for leadership, wine, cocktails, culinary and guest experience disciplines., • Lead pre-opening training for new venue openings., • Maintain knowledge of new technology and applications that can enhance and support content and delivery. Process: • Develop and maintain group training frameworks, standards and competency assessments., • Create and manage learning systems, training calendars and compliance tracking processes., • Standardise training materials and delivery methods across all brands while respecting brand-specific requirements., • Implement robust evaluation and feedback mechanisms to continuously improve learning effectiveness., • Ensure compliance training is completed and maintained across all departments., • Work closely with operational leaders to identify training needs through performance reviews, audits and business analysis., • Establish clear measurement and reporting processes for learning outcomes and development activity., • Support operational excellence by embedding best practices into all training programmes., • Maintain business wide communication via our internal communication platform. Promotion: • Position learning and development as a key driver of career growth and business success across the Group., • Promote internal progression opportunities and celebrate development achievements., • Support employer branding initiatives by showcasing learning and career development opportunities., • Collaborate with marketing and people teams to communicate learning successes and talent stories., • Develop recognition programmes that reward learning, performance and professional growth., • Act as an ambassador for the Group's values, culture and leadership expectations., • Support the attraction and retention of top hospitality talent through a market-leading development offering., • Partner with external providers and co-ordinate brand led training. Key Skills • Proven experience in a Learning & Development, Training or Talent Development leadership role within hospitality, leisure or luxury service environments., • Strong understanding of restaurant operations and guest experience standards., • Experience designing and delivering leadership, management and operational training programmes., • Excellent facilitation, coaching and stakeholder management skills., • Demonstrated ability to influence senior leaders and drive cultural change., • Strong project management and organisational capabilities., • Experience with learning management systems and digital learning platforms., • Data-driven approach with the ability to measure and demonstrate learning impact., • Passion for developing people and creating exceptional hospitality experiences. General: • Ensure all employees are complying with the personal grooming policy during visits, feeding back concerns to the site management, ops and people teams., • Communicate all issues relating to the business to the relevant people., • Undertake projects as requested by key stakeholders., • To be aspirational within the team – leading by example and maintaining company standards, ensuring these are a natural skill in your day-to-day role.

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  • General Manager
    General Manager
    hace 23 horas
    £36000–£40000 anual
    Jornada completa
    Trafford Park, Stretford

    GENERAL MANAGER – BASRAH LOUNGE We are looking for an experienced, confident and highly organised General Manager to take full responsibility for the day-to-day operation of Basrah Lounge. This is a senior management position. We need someone who can lead from the front, manage a large team, maintain high standards and take ownership of the business when the owners are not present. Key Responsibilities • Lead, manage and motivate the entire restaurant and lounge team., • Manage supervisors, assistant managers, front-of-house, kitchen and support staff., • Ensure every department is properly staffed and operating efficiently., • Prepare and manage staff rotas while controlling labour costs., • Recruit, train, develop and performance-manage employees., • Deal professionally with staff issues, complaints and disciplinary matters., • Maintain excellent standards of customer service and guest experience., • Handle customer complaints and resolve problems quickly and professionally., • Ensure food hygiene, health & safety, licensing and company procedures are followed at all times., • Maintain excellent standards of cleanliness throughout the premises., • Monitor sales, staffing costs, wastage and other key operating costs., • Review daily and weekly performance and identify areas requiring improvement., • Monitor cash handling, till procedures, voids, discounts and end-of-day reporting., • Manage stock levels, ordering and supplier relationships., • Oversee busy weekends, events and entertainment nights., • Carry out regular management meetings and communicate clear expectations to the team., • Ensure opening and closing procedures are completed correctly., • Identify problems before they become serious and take responsibility for resolving them., • Report directly to the owners with clear updates on performance, staffing, customer feedback and any operational concerns. What We Are Looking For The successful candidate should have strong previous General Manager or senior restaurant management experience, preferably within a high-volume restaurant, lounge or hospitality venue. You must be: A strong leader • Hands-on • Commercially aware • Highly organised • Reliable • Professional • Confident managing a large team • Excellent with customers • Able to work under pressure • Comfortable taking accountability This is not simply a floor manager position. We are looking for someone capable of taking ownership of the operation, improving standards and helping drive Basrah Lounge forward. Full-time position Competitive salary – dependent on experience

    ¡Incorporación inmediata!
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  • Restaurant Manager
    Restaurant Manager
    hace 4 días
    £12.75–£14 por hora
    Jornada completa
    Manchester

    Position Overview The Head of Operations is a senior leadership role responsible for overseeing, managing, and optimising all operational aspects of the Company. This role ensures the smooth running of the business from pre‑launch through day‑to‑day operations, driving efficiency, consistency, and growth. The Head of Operations will work closely with the founders and management team to build strong operational foundations and deliver an exceptional customer experience. Key Responsibilities Operational Leadership • Oversee all operational activities of the business, ensuring efficiency, quality, and compliance., • Develop, implement, and continuously improve operational systems, processes, and procedures., • Lead operational planning for business launch and ongoing growth. Project & Launch Management • Manage end‑to‑end project timelines for restaurant setup, launch preparation, and expansion activities., • Coordinate with internal teams and external partners to ensure all operational milestones are achieved. Supplier & Procurement Management • Source, evaluate, and negotiate with suppliers for food, equipment, and services., • Build strong supplier relationships and ensure consistent supply chain performance., • Monitor cost control, quality standards, and delivery reliability. Staffing & HR Operations • Lead recruitment for all operational roles, including kitchen, front‑of‑house, and support staff., • Oversee staff onboarding, training, scheduling, and performance management., • Ensure compliance with UK employment law, health & safety regulations, and company policies. Daily Operational Management • Manage day‑to‑day restaurant operations to ensure smooth service delivery., • Monitor operational KPIs including labour cost, food cost, customer satisfaction, and productivity., • Identify operational issues and implement effective solutions promptly. Business Growth & Strategy • Support strategic planning for future branches, catering services, or brand expansion., • Analyse operational performance and recommend improvements to enhance profitability and efficiency., • Undertake any additional reasonable duties required for the successful operation and growth of the Company. Employment Terms (to be detailed in the employment contract) Upon commencement of trading, the Head of Operations will be employed under a separate employment contract outlining: • Working hours, • Salary and benefits, • Holiday entitlement, • Notice period, • Disciplinary and grievance procedures, • Pension obligations, • All other applicable employment terms in accordance with UK employment law Candidate Requirements Essential • Proven experience in restaurant operations management (multi‑site or single‑site)., • Strong leadership, organisational, and communication skills., • Experience in supplier management, recruitment, and operational planning., • Ability to build systems, processes, and teams from the ground up., • Strong understanding of UK hospitality regulations and compliance. Desirable • Experience in Middle Eastern / Arabic cuisine or culturally‑specific restaurant operations., • Pre‑opening or launch experience., • Project management experience.

    Sin experiencia
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  • Front Office Manager
    Front Office Manager
    hace 11 días
    £3500–£4000 mensual
    Jornada completa
    Manchester

    Front Office Manager – Luxury Hotel Location: Manchester United Kingdom Salary: £42,000 – £48,000 per annum + benefits About the Role We are seeking an experienced and passionate Front Office Manager to lead the front office operation of a prestigious London hotel. This is an exciting opportunity for a guest-focused hospitality professional who thrives in a luxury environment and can deliver exceptional service standards while developing a high-performing team. The successful candidate will oversee all front office functions, including Reception, Guest Services, Concierge, and Night Operations, ensuring every guest receives a seamless and memorable experience from arrival to departure. Key Responsibilities • Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences., • Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards., • Manage guest arrivals, departures, VIP experiences, and special requests., • Build strong relationships with guests, resolving concerns professionally and proactively., • Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations., • Monitor guest feedback and implement improvements to enhance satisfaction scores., • Train, coach, and mentor team members to support career development., • Manage staffing levels, rotas, and operational planning., • Ensure compliance with hotel policies, health and safety standards, and brand procedures., • Support financial performance through effective upselling, revenue awareness, and cost control., • Prepare reports and communicate operational performance to senior management. Requirements • Previous experience as a Front Office Manager, Rooms Division Manager, or similar leadership role within a luxury or upscale hotel environment., • Strong knowledge of front office systems and hotel operations., • Excellent leadership, communication, and problem-solving skills., • A passion for delivering exceptional guest service., • Experience managing and developing hospitality teams., • Ability to remain calm and professional under pressure., • Strong understanding of luxury guest expectations and service standards. What We Offer • Competitive salary of £42,000 – £48,000 per annum., • Opportunity to work within a leading London hospitality environment., • Career development and training opportunities., • Staff benefits and hospitality discounts., • A supportive and professional working culture. To apply: Please submit your CV for further information. Henry Derahire

    Sin experiencia
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  • Technical Manager
    Technical Manager
    hace 19 días
    £50000–£55000 anual
    Jornada completa
    Trafford Park, Stretford

    APPLY HERE: ​Job title: Technical Manager (Maternity Cover) Contract type: FTC (9 to 12 months) Salary: £50,000 - £55,000 (depending on experience) Location: Trafford Park, Manchester ​Working Hours: 40 hours per week, Monday to Friday, 7am to 4pm ​ About us: At Rondanini, we’re passionate about creating exceptional food. While our roots are proudly Italian, our reach now goes far beyond – offering a diverse and innovative range of products tailored to today’s ever-evolving tastes. As part of the wider Vita Food Group, we develop, produce and deliver high-quality food to retailers, restaurants and foodservice customers across the UK and beyond. ​ The Role: We’re looking for an experienced Technical Manager to lead food safety and quality at our food manufacturing site. You’ll take ownership of the Quality Management System, maintain BRC certification, and drive continuous improvement in all technical standards. Working closely with the senior management team, you’ll ensure our products and processes consistently meet the highest standards of food safety, quality, and compliance. ​ What You Will Be Doing: • ​Manage and maintain the Quality Management System to ensure the full implementation and compliance of the requirements are met., • Maintain site BRC certification and lead in external site visits, and audits., • Oversee HACCP, TACCP, and VACCP systems, ensuring robust food safety controls and risk management., • Lead investigations into non-conformances and quality issues, implementing effective corrective actions., • Foster a strong quality culture, supporting and developing technical and production teams., • Support Technical and Production staff through effective leadership and communication, including training, development, motivation, direction and performance., • Keep up to date with food safety legislation and retailer standards, ensuring site compliance., • Manage supplier approval and performance, maintaining technical and regulatory standards., • Support the business’s technical strategy, managing budgets and technical projects efficiently., • Oversee supplier compliance and product quality by managing specifications, documentation, factory trials, and process validations to support efficient product development. ​ Person Specification: • Degree in Food Science, Food Technology, or related discipline., • Minimum 5 years’ experience in a similar Technical or Quality role within FMCG (high-risk category preferred)., • Strong knowledge of BRC Storage & Distribution and BRC Food Manufacturing standards, • Proven leadership and people management experience., • Experience leading and participating in internal, external and customer audits., • Excellent supplier management, influencing, and project management abilities. ​ What We Offer: • Career Development: We provide opportunities for growth and learning., • Extra Holidays: 31 days annual leave, including Bank Holidays (plus 2 days after 4 years of service)., • Wellness day: Take 1 wellness day every year on us., • Discounts: Get 15% off trade prices at our sister company, Salvo 1968, and access to exclusive offers on companys, • Health & Wellbeing Support: Access to mental health, legal, and financial advice via our Employee Assistance Programme., • Product Tasting: Regular opportunities to sample our delicious products!, • Team Socials: Join us for annual Christmas and summer parties. ​

    Sin experiencia
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  • Chef de Partie
    Chef de Partie
    hace 2 meses
    Jornada completa
    Castlefield, Manchester

    20 Stories Manchester Are you a passionate Chef de Partie looking to take the next step in your culinary career? We are seeking a talented and motivated chef to join our kitchen team. As part of the Evolv Collection, a vibrant hospitality brand, we celebrate the best of British food, premium cuts, seasonal ingredients, and warm hospitality. We pride ourselves on delivering exceptional dining experiences through quality food, outstanding service, and a supportive team culture. As Chef de Partie, you will be responsible for running your section efficiently, maintaining high food standards, and supporting the senior kitchen team in delivering consistently excellent dishes. Key Responsibilities: • Manage and maintain your designated kitchen section., • Prepare and cook dishes to company standards., • Ensure food quality, presentation, and consistency at all times., • Maintain excellent food hygiene and health & safety practices., • Assist with stock control and waste management., • Support and mentor junior kitchen team members., • Contribute to menu development and seasonal specials. What We’re Looking For: • Previous experience as a Chef de Partie or a strong Demi Chef de Partie ready for progression., • Passion for fresh, high-quality ingredients., • Strong organisational and time-management skills., • Ability to work efficiently in a fast-paced kitchen environment., • Positive attitude and team-focused approach. What We Offer: • Competitive salary., • Career development and progression opportunities., • Staff discounts across the group., • Ongoing training and development., • Supportive and professional working environment., • Meals on duty., • Company pension scheme. If you’re passionate about great food and want to be part of an exciting and growing hospitality brand, we encourage you to apply.

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