Technical Support Technician
2 months ago
£25000–£35000 yearly
Full-time
Tonbridge
Technical Support Technician job available in Tonbridge, Kent from Senex Recruitment, the specialists in Science, Manufacturing, and Engineering recruitment across the South and South East UK.
Are you a scientist or laboratory worker looking for an exciting career shift? If you have at least a STEM-based A-level (or higher) in subjects like Physics, Chemistry, Material Science, or Coatings, and enjoy solving technical challenges while engaging with customers, this could be the perfect opportunity for you!
We are looking for a Technical Support Technician to provide expert assistance on the use of this companies products. This role blends hands-on laboratory work while working with customer at their sites providing technical support. This job offers a unique career path where you’ll become a key part of this niche scientific business.
Your Key responsibilities as Technical Support Technician
Customer Technical Support
Provide support to customers at product introduction phase while liaising with the R&D team to ensure a smooth introduction process.
Visit clients to help resolve product related technical issues on site.
Conduct pro-active customer visits to audit processes and ensure correct processing of products.
Feedback all technical consideration to R&D to help support product development and continuous improvements.
Product related laboratory work
Support R&D and technical teams in new product development or existing product and process improvement activities.
Carry out laboratory testing on product or materials.
What We’re Looking For
A minimum of STEM-based A-levels or equivalent
HND/HNC/Degree is also an appropriate level for this role in a STEM sector such as Physics, Chemistry, Material Science, or Coatings.
Experience in a laboratory environment— such as coatings, paints, inks, or adhesives. However all Laboratory experience will be valued.
Some customer-facing experience, whether through technical support or product-related discussions would be ideal. However if you are an excellent communicator and have the ability to liaise in a professional and friendly manner we would want to hear from you (even without customer-facing experience).
Strong problem-solving ability for process-related issues. Being able to demonstrate that you can work in a logical manner
Comfortable interpreting technical specifications, datasheets, and manufacturing guidelines.
Excellent communicator – able to convey complex technical details to customers and internal teams.
Detail-oriented with a hands-on, analytical approach.
Self-motivated, adaptable, and able to juggle multiple responsibilities.
Full UK driving licence.
Valid passport (without visa restrictions) for international travel.
Why apply for this Technical Support Technician
Training & mentoring in the clients products to help you become an expert in the field.
The chance to travel internationally, meet customers, and make a real impact fast becoming a key part of this niche manufacturing company.
A varied role where you can apply your technical knowledge in a dynamic, customer-focused setting.
Working with a friendly, knowledgeable team that values your contribution and growth.
Take your scientific expertise beyond the lab or academia and into a dynamic, customer-focused role where you’ll make a real impact on this company’s clients.
Be part of a company that values innovation, integrity, and teamwork
Competitive salary (up to £35K experience dependent) + bonus + benefits + plus all travel expense + career development opportunities.
Ready to Apply for this Technical Support Technician job
Ready to take on this exciting role as a Technical Support Technician apply immediately!
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