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At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. To take ownership for the delivery of a first-class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey. To ensure sales meet or exceed target and profit is maximized for the business. • Take ownership of the development, all aspects of presentation and the entire purchase process., • Becomes the reference point for the purchaser, and all other internal and external interested parties from the first contact through to the completion of the house sale., • Promote and provide for the use of company-recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines., • Ensure all administrative and reporting requirements are met according to company policies and agreed time frames., • Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets., • Proactively search for target customers and create appointments. Follow-up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey., • Undertake inspections and introduce the customer to their new home, ensure familiarization, and ensure the aftercare of those customers at defined intervals following their move-in date., • Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy., • Sales experience in the housing industry, • High levels of self-management, • Exceptional customer service skills & sales excellence, • Computer literacy, • Full driving license and ownership of a car At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way, • Works independently to resolve issues, tasks and complaints within the required SLA timeframe, • Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress, • Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA, • Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn’t required with the customer by another person, • Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints, • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers, • Previous experience of working in a fast-paced Customer Service environment, • Strong interpersonal and relationship building skills, • Proven ability to work collaboratively, • Proven ability to work independently, prioritise work and take initiative to find solutions to problems, • Proven ability to remain calm, measured and resilient in challenging situations, • Experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Full commercial management of a number of housing projects from conception to completion. Provide information, where necessary, for the land purchase exercise that will enable clear materials and labour costs to be considered at that stage. Manage the flow of Health and Safety information from the Commercial Department. Carry out Commercial duties as defined within CDM. Monitor and report build costs periodically reporting any savings and excesses. Full commercial management of housing projects • Calculate all the prime costs on developments within the business, reporting any movements in the costs since the preparation of the land purchase exercise. Prime costs to include but not restricted to house pricing, labour costs, site work operations and remediation work., • Maintain and fully reconcile whole site infrastructure budgets and reconcile against phased developments., • Provide a detailed cost budget and share with the Site Manager at the appropriate time., • Implement wherever possible value engineering solutions & strategies to optimise profit and efficiency for the business., • Maintain schedules of quantities (Bill of Quant's site database) and price them individually for prime cost budget., • Preparation of Site Budgets for authorisation by the Business Unit Management Team at the appropriate time., • Manage the adoption process of public works., • Assist in finalising/agreeing Housing Association contracts., • Manage Housing Association valuations and attend meetings on site., • Manage Closed Contracts provisions and orders., • Assist Customer Services in assessing the best commercial outcome for dealing with defects (incl cost recovery within Contract Agreements)., • Ensure the surveying team are run using consistently processes, documents & procedures, • Once land opportunities are identified, familiarise the geographical area and consider site issues., • Prepare estimates of all prime costs including subcontract and materials., • Complete the apportionment of total prime costs to individual plots and produce a profit analysis for the Director., • Monitor and explain subcontractor cost movements., • Responsible for procurement of subcontractors including payments, variation orders and day works and settlement of final accounts., • Undertake valuations of production at budgeted cost on a monthly basis and split the cost of profit completions and potential future profit to estimate a value for work in progress., • Report on savings and excesses against budget costs to the Director., • Be aware of all codes of practice that impact on estimating e.g. Building Regulations, NHBC requirements, HSE etc., • Monitor, reconcile and recharge any costs, which relate to shared cost items with either other businesses within the Group or external Companies., • Attend relevant project, concept, pre-tender, pre-start, specification and any other relevant meeting as required, • Input and maintain any computer-based databases or systems., • Attend site regularly to complete Commercial functions and support the site teams to running an efficient development, • Wide experience in the discipline within the house building industry., • Strong knowledge of Building Regulations, NHBC and Health and Safety requirements., • Industry related business qualification., • Strong managerial and negotiation skills with internal and external clients, • Working knowledge of contract law., • IT literate (Although COINS system preferred)., • Preferably member of CIOB or RICS At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

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