Support Analyst
hace 16 días
Middlesbrough
Technical Support Analyst Middlesbrough (1 day a week in office) Permanent | Up to £26,000 83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They’re looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think — it’s all about problem-solving, customer service, and communication, with some technical elements. You’ll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you’ll be doing: • Handling customer queries by phone and email, logging, troubleshooting, and resolving issues., • Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions., • Keeping records accurate and up to date., • Spotting ways to improve processes and enhance the customer experience. What we’re looking for: • Strong communication and customer service skills — you’ll enjoy speaking with people and building positive relationships., • Good IT skills, including Microsoft Office., • At least 1 year of experience in a support or service role (doesn’t have to be deep technical)., • A curious mindset, problem-solving ability, and willingness to learn new systems. Why apply? • A permanent role with great progression opportunities., • Hybrid setup — just 1 day a week in the office., • Salary up to £26k., • The chance to join a growing company whose tech is making a real difference.