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Key Account Manager | FMCG | Existing Contracted Accounts | Commercially Focused Role Office Angels are recruiting on behalf of a well-established FMCG business seeking a Key Account Manager to join their close-knit Commercial team. This is a fantastic opportunity to join a genuine, down-to-earth team environment, where collaboration, trust, and consistency are key to success. The business is looking for a commercially capable and professional Account Manager who enjoys managing existing relationships, takes ownership of their accounts, and contributes positively to a team-focused culture. You will be responsible for existing contracted accounts across the UK, working with well-known household brands and contributing across the full commercial lifecycle - including contracts, trading terms, customer meetings, forecasting input, and supporting P&L performance. This role sits within a structured commercial function and works closely with the Commercial Controller. You will be responsible for external customer relationships, account performance, and leading commercial discussions with clients. Working collaboratively across internal functions to ensure aligned and commercially sound outcomes. This role has no direct reports but plays a key part in linking customer activity with internal commercial decision-making. The Perks Peterlee, free on-site parking Permanent contract Hybrid, 4 days office / 1 day WFH - flexibility offered £45,000 - £65,000 DOE + 5% bonus Full-time, approx. 40 hours per week, Monday to Friday Statutory company pension scheme 25 days holiday, plus bank holidays Supportive working environment focused on collaboration, development, and wellbeingWho This Role Is For This role will suit someone who is approachable, grounded, and commercially driven, with a strong work ethic and a collaborative mindset. You'll be comfortable working in a small, close-knit team, where everyone contributes and supports each other, and where success comes from building trust - both internally and with customers. We're looking for someone who: Takes ownership of their accounts and works well independently Can confidently hold their own in commercial discussions with senior stakeholders Demonstrates professionalism, reliability, and attention to detail Builds strong, long-term relationships through a straightforward and honest approach Is motivated to deliver results and continuously improve Is happy to be hands-on and involved across all aspects of the businessThis is not a heavily layered or hierarchical environment - it's a role for someone who is comfortable contributing as part of a team and focusing on delivering outcomes rather than titles. Key Responsibilities Key Account Ownership: Manage and develop existing retail and wholesale customer accounts Act as the primary commercial contact for assigned customers Build and maintain long-term relationships with key stakeholders Oversee contracted accounts across the UK Lead and support discussions on pricing, trading terms, and performance Represent the business in customer meetings and negotiations Work collaboratively with internal teams to ensure commercially aligned outcomes Contribute to account plans and growth initiatives Support forecasting and demand planning Work closely with the Commercial Controller and wider business functions Be involved across multiple areas of the business, gaining broad commercial exposureCommercial Insight & Data Collaboration: Use performance data and sales insight to support account strategy Work with internal data and analytics teams (full training provided) Understand what information is needed to support decision-making Maintain accurate customer and account data across CRM and internal systemsWhat We're Looking For Experience in Key Account Management or Account Management, ideally in FMCG, retail, or wholesale Proven experience managing existing customer accounts Confident engaging with senior stakeholders Strong commercial awareness and attention to detail Ability to work independently and manage workload effectively Experience using CRM systems Exposure to sales data, forecasting, or commercial reporting Experience working cross-functionally with internal teamsAdditional Information: No company car or car allowance, however a pool car available on-site. Mileage reimbursed for business travel. Customer visits typically required approximately once every two weeks, depending on business levels Application Information: Due to high application volumes, feedback may not be provided to all applicants. Shortlisted candidates will be contacted within five working days. Reasonable adjustments are available throughout the recruitment process. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

National Account Manager Peterlee (4 days office / 1 day WFH - flexibility offered) £45,000 - £60,000 DOE + 5% bonus Full-time | Permanent | 40 hours per week The Opportunity Office Angels are recruiting on behalf of a well-established FMCG organisation for a National Account Manager to join their Commercial team. This is a commercially structured National Account Manager role, combining external customer ownership with strong internal commercial execution, data accuracy, and structured reporting. You will be responsible for managing key national retail and wholesale accounts, delivering profitable growth, and leading senior-level commercial discussions, while also operating within a highly structured internal environment where accurate data, forecasting, and commercial reporting are critical to success. Commercial Structure This role sits within a structured three-part commercial model, working alongside a Commercial Controller who oversees internal pricing strategy, margin governance, and commercial approvals, and a Commercial Manager who manages supplier relationships, cost base, and supply-side commercial negotiations. The National Account Manager (this role) is responsible for external customer relationships, negotiations, and account performance, working collaboratively across all internal functions to ensure aligned and profitable commercial execution. This role has no direct reports. Role Focus This is a commercially driven National Account Manager role with a strong emphasis on structured internal commercial execution alongside external customer leadership. The role requires strong capability across: Customer relationship ownership and negotiation Data-led decision-making and commercial reporting Structured internal systems and process adherence Forecasting and demand planning support High-level stakeholder engagementKey Responsibilities National Account Ownership Manage and develop key national retail and wholesale customer relationships Act as the main commercial contact for assigned accounts Build and maintain long-term strategic partnershipsCommercial Negotiation & Delivery Lead external commercial discussions including pricing, CPI challenges, service issues, and trading performance Negotiate trading terms and customer agreements within internal governance frameworks Deliver profitable growth across assigned accounts Represent the business in senior customer meetings and negotiationsData, Systems & Commercial Reporting Maintain accurate and up-to-date customer and account data within CRM systems Use Excel and reporting tools to analyse sales performance, margin, and trends Produce regular commercial reporting to support decision-making Support forecasting and demand planning processes Ensure high standards of data accuracy, consistency, and governance across all systems This role requires strong confidence working within structured commercial systems and processesAccount Planning & Growth Develop and deliver Joint Business Plans (JBPs) with key customers Identify growth opportunities across distribution, NPD, and promotional activity Monitor account performance against revenue, volume, and margin targetsWhat We're Looking For Essential Experience & Skills Proven experience in National Account Management or key account roles within FMCG / retail / wholesale Strong commercial acumen (pricing, margin, trade spend) Confident managing senior customer negotiations and CPI discussions Strong analytical skills with advanced Excel capability Experience using CRM systems as part of day-to-day account management Ability to interpret data and translate insight into action Strong communication and stakeholder management skills Experience working within structured, process-driven commercial environmentsImportant Information Please note there is no company car or car allowance included in this package. A pool car is available on-site, and mileage for business travel using your own vehicle will be reimbursed in line with company policy. Travel for customer visits are typically required approximately once a fortnight, depending on business needs. Application Information Due to high application volumes, feedback may not be provided to all candidates. Shortlisted applicants will be contacted within 5 working days. Reasonable adjustments are available throughout the recruitment process. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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