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Sales Manager | Seaham - Sunderland | Competitive salary plus excellent benefits | Permanent - Full time Due to period of innovation, Spire Healthcare's North East hub are recruiting for a Sales Manager to lead our patient ‘self pay’ team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Full training will be provided and this is a real opportunity to develop your career in an organisation where looking after you is what we do best. Shift patterns will vary between 8am and 7pm Monday to Friday and a half day on occasional Saturday's. Please note - induction will be full time for a minimum of 4 weeks (9am to 5pm) - please only apply if you are able to commit to these shifts. Duties and responsibilities: • To manage and lead within a team of multi-skilled administrators and team leaders, who can adapt to the demands of the business and to drive operational performance, • To adhere to HR policies and procedures within the self-pay team, including managing sickness, annual leave and performance management, • Ensure all team leaders and administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set, • Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team, • Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with self-pay, • To work through and process KPI’s weekly and get to the root of any process issues that will then improve the scores, • To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Self-Pay Manager, Director of Shared Services, SMT and HoDs with any data as required, • Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration. Who we're looking for: • Support other staff in the performance of the duties and establish good working relationships with colleagues and other Spire Healthcare staff, • Promoting effective lines of communication throughout the working environment, • Continuously improving both oneself and the team to deliver on the key tasks and objectives identified in Enabling Excellence reviews, • Attend training events and meetings in order to acquire the knowledge and skill that have been identified as making the post holder particularly successful, • Perform all duties in accordance of hospital policies, • Attend all mandatory training sessions and any other training and development courses as required Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: • 35 days annual leave inclusive of bank holidays, • Employer and employee contributory pension with flexible retirement options, • ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers, • Free Bupa wellness screening, • Private medical insurance, • Life assurance Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: • Driving clinical excellence, • Doing the right thing, • Caring is our passion, • Keeping it simple, • Delivering on our promises, • Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. For further information about this role or for an informal conversation about the range of career options available with Spire please contact David Fazakerley - David.Fazakerley@spirehealthcare.com

Examinations and Achievement Manager Location: Peterlee Responsible to: Executive Director MIS and Exams Salary: £37,841 - £40,125 Hours: Full time Imperial Recruitment Group are delighted to be partnering with East Durham College on a retained basis to support the appointment of a Examinations and Achievement Manager Main purpose: To lead the development and delivery of the following cross college services: Exam registrations, entries and certification. Student achievement data and related management information. Organisation of exam sessions, invigilation and online testing. To provide an efficient, effective and timely Examination Service for staff and students across the College ensuring entries, registrations and results are accurately collated and recorded in accordance with College Policy and Awarding Organisation regulations. Main duties: Ensure the efficient and effective management and running of College Examinations and awards function in line with JCQ and Awarding Organisation regulations. Provide advice to the management and senior management teams on examination matters. Ensure security arrangements are in place for all examinations in line with JCQ and awarding organisation regulations. Identify and monitor the principal significant risks associated with the delivery of examinations across the College. Work with Management Information Systems leads to ensure the ongoing development of the ProSolution Exams module and to further develop the use of ProSolution in registrations and results and streamline the administration of examinations whilst ensuring timely and accurate recording of exams data. Develop and implement appropriate procedures for the recording of student achievement data and for progressing incomplete achievement data before funding deadlines. Plan, manage and monitor the Exams budget and report on the cost of college registration, examination entry and certification fees for each awarding organisation. Set and clearly articulate the standards and service levels required for the service, including key performance indicators and ensure that those standards are consistently achieved or exceeded. Lead the planning, co-ordination and prioritisation of the work of the Exams Team, ensuring full and accurate exams data is recorded in a timely manner whilst delivering a high-quality customer-focused service. Ensure that appropriate Access Arrangements are put in place in accordance with appropriate referrals made in line with College policy. Ensure exam sessions are appropriately organised, timetabled, communicated and are well executed. Ensure there is sufficient capacity to invigilate exams and online tests including the appropriate number of trained external and internal invigilators in line with the College’s agreed policy. Ensure the service is underpinned by robust procedures and work cooperatively with Curriculum Teams and other teams within the College in order to maximise efficiency and maintain effective levels of processing during varying levels of demand. Provide effective leadership and line management to ensure that staff are effectively organised to carry out their duties, and consistency and quality are maintained throughout the Exams Team. Lead processes relating to continuous improvement of the service including the performance management reviews and quality improvement processes. Provide clear, accurate and timely reports to management, senior management and partner agencies on matters relating to the responsibilities of the role. Lead staff development sessions including JCQ general regulations for curriculum staff, invigilation training, awarding organisation regulations and exam processes. Assist with enrolment and other administrative duties during peak periods. Work at any of the College sites on a temporary or indefinite basis. Other Duties relevant to all EDC employees Participate in the College Performance Appraisal Development Programme, agree an action plan and undertake the required training in order to update skills and meet the requirements of the College and Departmental Strategic Plan and Service Standards. Undertake any other duties, appropriate to the grade of the post, as required from time to time. Comply with College Policies and Procedures and the Staff Code of Conduct. To take appropriate responsibility for PREVENT and safeguarding and promotion of the welfare of children and/or vulnerable adults. To uphold British Values, the college values and responsibilities regarding equality and diversity. To understand and adhere to college Health and Safety polices and guidelines ensuring compliance with statutory legislation and taking a responsibility for your own and other’s health and safety. Requirements: Qualifications/ Training Level 3 in a Business Administration related qualification or relevant experience. GCSE level standard education or equivalent (maths & English) Excellent IT skills. Educated to Degree Level or equivalent Level 3 qualification in Leadership & Management Experience Experience of managing an examination function including an extensive knowledge of examination administration and awarding organisation regulations. Experience of managing staff and team development. Experience of analysing, collating and presenting data and information. Experience of implementing external procedures and regulations. Experience of devising, implementing and maintaining auditable record systems. Experience of working with computerised systems, including word processing, databases and spreadsheets. Previous experience of working within an educational establishment. Skills and Knowledge: Ability to prioritise, manage and maintain a budget effectively and other physical resources. Able to work under pressure, on own initiative or as a member of a team Able to adapt to change and to undertake new challenges You will have excellent attention to detail with outstanding organisational skills. Ability to manage examination data in line with GDPR Attributes / Other Requirements: Reliability / Trust / Professionalism - Ability to carry out the role with professional integrity in line with EDC values and behaviours Communication - Ability to communicate clearly and effectively to all levels, both verbally and in writing. Ability to work independently and as part of a team under minimal supervision. Ability to display awareness, understanding and commitment to the protection and safeguarding of children and young vulnerable adults. Driving - Full UK Driving License and / or access to a vehicle For more information about this opportunity please get in touch with Dan Pilkington at Imperial Recruitment Group

Competitive salary plus Car Allowance (+Bonus) Barchester Healthcare are looking for an experienced and proactive Divisional Facilities Manager to act as the primary contact for all property-related matters across our homes. In this pivotal role, you'll ensure our buildings remain safe, compliant, and well-maintained while supporting teams to deliver high-quality Facilities Management services that meet statutory and CQC requirements. You'll work closely with FM partners, contractors, and internal teams to reduce risk, control costs, and maintain consistently high standards across the division. NEED TO DO: Ensure homes meet statutory and PPM compliance through FM service partners Manage remedial works from inspections and ensure timely resolution Support the integration of new builds, extensions, and refurbishments Prioritise workloads and coordinate FM support and supply chains Produce divisional FM reports and audit service quality Escalate serious issues or non-compliance to minimise risk Support General Managers with hiring, training, and developing maintenance teams Provide cross-divisional FM advice and attend divisional meetings Oversee major project development, budget allocation, and delivery through external partners Champion energy efficiency and environmental initiatives across the portfolio Manage major revenue works and support capex planning Ensure compliance with purchasing policies and maintain strong cost control Support continuous development through structured programmes Coach and mentor team members to build capability and confidence Foster a positive, high-performing team culture Lead by example as a visible and supportive role model NEED TO HAVE: Willingness to develop technical FM expertise Experience in a similar FM or property leadership role, with strong planning and budget management skills Background in the care-home or healthcare sector, working with contractors and property consultants Knowledge of key building and healthcare regulations (DDA, FRA, WRA, Asbestos, CDM, HTM, HBN) Self-motivated, organised, collaborative, and able to work under pressure Strong communication and relationship-building skills with a customer-focused approach IT literate and confident interpreting FM data and reports Full UK driving licence REWARDS PACKAGE:Access to a range of retail and leisure discountsAccess to a range of wellbeing support and Best Doctors ServiceOpportunity to develop within a hugely supportive team Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be. 7766

Purpose and objectives of the role Experienced and highly organised Pallet Network Manager to oversee and optimise our pallet distribution network. This role is responsible for managing the pallet network team as well as relationships with pallet network customers, ensuring efficient freight movement in designated delivery areas. The role will include managing office staff, drivers, vehicles/ trailers and optimising resources whilst controlling costs and maintaining high service levels Main duties and responsibilities • Manage day-to-day operations of pallet network distribution, ensuring timely and efficient movement of goods – this will include office staff, planners, FLT drivers and HGV drivers., • Act as the primary point of contact between the company and pallet network customers and partners, • Monitor network performance, including service levels, delivery times, and damage rates, • Analyse transport data to identify cost-saving opportunities and operational improvements, • Manage resources effectively to optimise performance., • Resolve escalations, service failures, and customer complaints related to pallet deliveries, • Negotiate rates and service agreements with pallet network providers, • Ensure compliance with all relevant transport, safety, and regulatory requirements – coordinate with Transport Manager and Managing Director., • Co...

Examinations and Achievement Manager Location: Peterlee Responsible to: Executive Director MIS and Exams Salary: £37,841 - £40,125 Hours: Full time Imperial Recruitment Group are delighted to be partnering with East Durham College on a retained basis to support the appointment of a Examinations and Achievement Manager Main purpose: To lead the development and delivery of the following cross college services: Exam registrations, entries and certification. Student achievement data and related management information. Organisation of exam sessions, invigilation and online testing. To provide an efficient, effective and timely Examination Service for staff and students across the College ensuring entries, registrations and results are accurately collated and recorded in accordance with College Policy and Awarding Organisation regulations. Main duties: Ensure the efficient and effective management and running of College Examinations and awards function in line with JCQ and Awarding Organisation regulations. Provide advice to the management and senior management teams on examination matters. Ensure security arrangements are in place for all examinations in line with JCQ and awarding organisation regulations. Identify and monitor the principal significant risks associated with the delivery of examinations across the College. Work with Management Information Systems leads to ensure the ongoing development of the ProSolution Exams module and to further develop the use of ProSolution in registrations and results and streamline the administration of examinations whilst ensuring timely and accurate recording of exams data. Develop and implement appropriate procedures for the recording of student achievement data and for progressing incomplete achievement data before funding deadlines. Plan, manage and monitor the Exams budget and report on the cost of college registration, examination entry and certification fees for each awarding organisation. Set and clearly articulate the standards and service levels required for the service, including key performance indicators and ensure that those standards are consistently achieved or exceeded. Lead the planning, co-ordination and prioritisation of the work of the Exams Team, ensuring full and accurate exams data is recorded in a timely manner whilst delivering a high-quality customer-focused service. Ensure that appropriate Access Arrangements are put in place in accordance with appropriate referrals made in line with College policy. Ensure exam sessions are appropriately organised, timetabled, communicated and are well executed. Ensure there is sufficient capacity to invigilate exams and online tests including the appropriate number of trained external and internal invigilators in line with the College’s agreed policy. Ensure the service is underpinned by robust procedures and work cooperatively with Curriculum Teams and other teams within the College in order to maximise efficiency and maintain effective levels of processing during varying levels of demand. Provide effective leadership and line management to ensure that staff are effectively organised to carry out their duties, and consistency and quality are maintained throughout the Exams Team. Lead processes relating to continuous improvement of the service including the performance management reviews and quality improvement processes. Provide clear, accurate and timely reports to management, senior management and partner agencies on matters relating to the responsibilities of the role. Lead staff development sessions including JCQ general regulations for curriculum staff, invigilation training, awarding organisation regulations and exam processes. Assist with enrolment and other administrative duties during peak periods. Work at any of the College sites on a temporary or indefinite basis. Other Duties relevant to all EDC employees Participate in the College Performance Appraisal Development Programme, agree an action plan and undertake the required training in order to update skills and meet the requirements of the College and Departmental Strategic Plan and Service Standards. Undertake any other duties, appropriate to the grade of the post, as required from time to time. Comply with College Policies and Procedures and the Staff Code of Conduct. To take appropriate responsibility for PREVENT and safeguarding and promotion of the welfare of children and/or vulnerable adults. To uphold British Values, the college values and responsibilities regarding equality and diversity. To understand and adhere to college Health and Safety polices and guidelines ensuring compliance with statutory legislation and taking a responsibility for your own and other’s health and safety. Requirements: Qualifications/ Training Level 3 in a Business Administration related qualification or relevant experience. GCSE level standard education or equivalent (maths & English) Excellent IT skills. Educated to Degree Level or equivalent Level 3 qualification in Leadership & Management Experience Experience of managing an examination function including an extensive knowledge of examination administration and awarding organisation regulations. Experience of managing staff and team development. Experience of analysing, collating and presenting data and information. Experience of implementing external procedures and regulations. Experience of devising, implementing and maintaining auditable record systems. Experience of working with computerised systems, including word processing, databases and spreadsheets. Previous experience of working within an educational establishment. For more information about this opportunity please get in touch with Dan Pilkington at Imperial Recruitment Group

Rewards and Benefits on offer; • Permanent opportunity, • Competitive starting salary, • Monday – Friday working hours, • Friendly and supportive working environment, • Easily accessible site, • Progression opportunities available The Company you will be working with; MTrec Commercial are proudly representing our industry leading client on their search to appoint an experienced CPC Transport Manager on a full time an permanent basis. The CPC Transport Manager will drive the companies transport focused activities in line with strategic and operational objectives. The individual holding the position will, when making the contribution required, play the leading role in continually developing this aspect of the business. This person will oversee all transport activity and will ensure the efficient and safe movement of goods, compliance with regulations, and effective management of fleet and drivers. Key responsibilities • Vehicle Maintenance: Ensure all vehicles are regularly serviced, inspected, and repairs are completed to maintain roadworthiness., • Team Leadership: Lead, motivate, and manage a transport team, providing instruction, guidance, training, and support as needed., • Driver Management: Recruit, train, and supervise drivers, ensuring they hold valid licenses and adhere to company policies., • Compliance: Maintain compliance with all transportation regulations, including drivers' hours and safety standards., • Record Keeping: Keep accurate records of vehicle maintenance, driver hours, and other relevant data., • Operational Efficiency: Manage transportation budgets, optimize routes, and improve overall operational efficiency., • Safety Policies: Develop and implement safety policies and procedures to ensure a safe working environment., • Customer Service: Coordinate with clients to ensure timely and efficient delivery of goods. Main duties and responsibilities Ensures Health and Safety, Environmental and Operator's Licence compliance, whilst delivering best in class customer service, measured against business KPIs for Safety, Service and Profitability. Provides creative, flexible, tenacious, diplomatic and consistent leadership to develop the Transport team. Understands and leverages the company’s operating systems and communication devices, ensuring that all reporting staff are using the systems and devices correctly and in full, to the benefit of the operation. Oversees cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs, increasing margin whilst meeting budget as a minimum. Deploys appropriate controls and procedures to effectively and efficiently manage all aspects of customer service and communication. Champions a 'customer first’ approach. Understands and appreciates customer requirements and quality standards. Engages with internal and external customers to meet and exceed customer expectations. Is the escalation point and authority for commercial vehicle and other vehicle maintenance and transport compliance. Maintains an excellent working knowledge of, and works proactively and in accordance with, all current and anticipated legislative requirements and best practice relevant to the transport industry. Ensures that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures. Understands and meets the company’s Operating Licence obligations ensuring that appropriate controls and procedures are rigorously enforced. Oversees vehicle management, including liaison with HGV Workshop Manager to facilitate safe vehicle operation. To ensure all vehicles/trailers are tested, taxed, on insurance and are fitted with trackers. The same applies for when vehicles/trailers are removed from the fleet. Ensure instructions are passed to the accounts department in a timely manner – E mail instruction. This will include liaising with relevant 3rd party providers. Plans driver resource strategically, tactically and operationally to utilise fleet to its maximum capacity, fully utilising software and hardware platforms. Ensures timely completion of all administrative processes. Works closely with the warehouse team and other key stakeholders to ensure that all logistics solutions are fully integrated and designed to improve customer service. Consistently promotes and adheres to Company policy, procedure and legislation, including but not limited to, that relating to health and safety. From time to time, work on ad-hoc projects and undertake other reasonable duties as required by senior management. About You; International Certificate of Professional Competence in Road Haulage Proven experience as a Transport Manager or in a similar role. Strong knowledge of transportation regulations and safety standards. Excellent organizational and leadership skills. Ability to manage budgets and optimize operational costs. Strong communication and interpersonal skills. Proficiency in transportation management software. Minimum of five years’ experience in a similar environment. Customer, people and results driven. Works logically and systematically to solve problems, make decisions and think laterally and flexibly with the ability to manage sustainable change. Commercially astute, analytical with a high degree of numeracy. IT literate and able to leverage software and hardware platforms to advantage Strong interpersonal skills and the ability to work well as part of a team, as well as manage people; excellent communication skills, both verbal and written. Maintains a positive attitude to continued learning and growth

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