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Title: Customer Experience CoordinatorLocation: Broadstone Warren, Lewes Road, Forest Row, RH18 5JSContract Type: PermanentWorking Hours: 35 hours per weekSalary: £26,199 per annum, Band C, Level 3About the Role Every great adventure starts with a great customer experience. As a Customer Experience Coordinator, you'll be the link between our customers and our centres, helping groups find the right experience, supporting them throughout their booking journey, and ensuring everything is in place for an outstanding visit.Working closely with colleagues across the centre, you'll balance customer needs with operational planning to help deliver safe, high-quality experiences that leave a lasting impression. You'll also be a welcoming face on site, supporting reception and helping customers throughout their visit.Key Responsibilities as our Customer Experience CoordinatorDeliver friendly, professional customer service across phone, email, live chat, WhatsApp and social media.Support customers from their initial enquiry through to booking, arrival and aftercare.Recommend the most suitable experiences based on each group's needs.Process bookings, payments and invoices while maintaining accurate customer records.Create activity schedules and coordinate bookings with centre teams to ensure a smooth customer experience.Welcome visitors to the centre, supporting reception and the on-site shop.Work with colleagues to ensure activities are planned safely and efficientlyAbout You We're looking for someone who enjoys helping people and takes pride in delivering excellent customer service. You'll be organised, approachable and confident managing a varied workload while keeping the customer at the centre of everything you do.You'll also have:Experience delivering excellent customer service from initial enquiry through to aftercare.Strong written and verbal communication skills.Excellent attention to detail and organisational skills.Confidence using computer systems and the ability to learn new software quickly.The ability to prioritise work, solve problems and make informed decisions.A positive, collaborative approach and the ability to build strong working relationshipBenefits:We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.28 days holiday and going up to 32 days after 2 years' service plus additional days at ChristmasFlexible working hoursWork in a way that suits you, your role and your departmentDouble matching pension up to 10% of gross salaryFor a full list of our benefits, click here .Closing date for applications: 23:59 on Friday 14 August 2026Interviews will be held via Teams on either Thursday 27th or Friday 28th August 2026.Strictly no agencies.The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.TPBN1_UKTJ

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of Rolls-Royces recruitment team and provide professional interim and temporary resources. We are looking for a Quality Systems Coordinator f or a 18 months contract based in East Grinstead on behalf of Rolls-Royce who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planets vital power needs. Please note that this role is going to be initially full-time on site and then will reduce to a hybrid approach with 3 days/week on site. Purpose of the role: This role is for an experienced Quality Systems Coordinator with at least 5 years of experience to manage and integrate new activities into an Integrated Management System (IMS), oversee ISO 9001 compliance, and coordinate audit and continuous improvement programmes across the business. As a Quality Systems Coordinator you will: Support the maintenance and continual improvement of the IMS, ensuring alignment with ISO 9001 and that documentation isaccurate, controlled, and up to date. Support the integration of newlyacquiredentities into the IMS, ensuring alignment to business standards and consistent ways of working. Coordinate and support the audit programme (internal and supplier), including scheduling, conducting audits, follow up meetings, tracking actions, andmaintainingrecords. Support ISO 9001 compliance activities, including gap analysis, audit readiness, and follow-up of corrective actions. Raise and manage supplier quality notifications (QN), collaborating with suppliers to achievetimelyand effective resolution. Maintain NCR databases, ensuringaccuratedata entry, tracking, and closure of all actions. Maintain the Quality document management system, ensuring documents are controlled, accessible, and standardised. Support Business Areas in process mapping, documenting, and streamlining of processes across the business, particularly during integration activities. Prepare and support quality reporting (monthly, quarterly, annual Management Review), ensuring accuracy andtimelydelivery. Maintain quality data, trackers, and systems to support informed decision making. Support continuous improvement initiatives and facilitate 8D investigations, including tracking root causes, corrective actions, and lessons learned. Act as a key point of contact for quality matters, effectively coordinating with stakeholders across all levels and departments of the business. Own and manage the HSQE management of change (MOC) programme, toensurethe impact of introduced parts, equipment and infrastructure changes are documented, and any associated risks are recognised and controlled. Develop and implement a Risk register for project base work, to document and allow mitigation of significant risks to project delivery Any otheradditionalQuality focused task asrequired. The skills youll need: 8D Practitioner Advanced Excel experience Ability to look at problems from many perspectives to "think outside the box and createand owninnovative solutions. MS Office and equivalent working skills Minimum 5 years working experience (manufacturing preferred) 3-5 years technicalengineeringexperiencepreferred Communication: Engaging with stakeholders at all levels, ensuring clear outcomes from discussions in both verbal and written format Attention to Detail: High level of accuracy in documentation, data, and compliance aspect. Collaboration: team player capable of working across functions. Proactivity: Takes ownership of tasks and follows up actions Next steps: Wewill only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for the Quality Systems Coordinator position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business. TPBN1_UKTJ

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Apply (by clicking the relevant button) after checking through all the related job information below.Based at Hartford Road, Huntingdon with travel to customers homes in surrounding towns.Home, a place where you belong.You'll help people xxuwjjq with complex needs live more independently, where no t

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