Office Manager
15 hours ago
£31000–£34000 yearly
Full-time
Isleworth
Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes.
· Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity.
· Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products.
· Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively.
· Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments.
· Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes.
· Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations.
· Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards.
· Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review.
· Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies.
· Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders.
· Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role.
· Background in customer service, with a focus on resolving inquiries and complaints effectively.
· Experience in supervising or leading a team.
· Relevant Bachelor’s /Master’s degree.
· Familiarity with inventory control processes and supplier management.
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