Technical support analyst jobs in BraintreeCreate job alerts

Systems Analyst / Business Analyst (Projects & Change) Location: Braintree – Onsite, optional 1 day working from home (please do not apply if you are not able to travel daily to Braintree, Essex) Type: Full-time, Permanent Following continued growth, our client is expanding their Systems function and is looking to appoint a Systems Analyst to support business-wide projects, system improvements, and operational change. This is a fantastic opportunity for an experienced analyst or project-focused professional who enjoys working across the full lifecycle – from identifying needs and shaping solutions through to delivery, implementation, and embedding change. This role is less about specific systems experience and more about how you think, solve problems, and take ownership of outcomes. The Role Working closely with stakeholders across the business, you’ll take ownership of a wide range of initiatives – from smaller improvements to larger transformation and integration projects. From concept and scoping through to go-live and rollout, you’ll play a key role in understanding business needs, defining solutions, and ensuring successful delivery and adoption. You’ll work closely with internal systems, infrastructure, and application support teams, as well as external partners, to ensure solutions are fit for purpose and effectively delivered. This is a highly varied, hands-on role with real ownership, where you’ll be expected to take accountability for both the systems and the outcomes they deliver. Key Responsibilities • Engage with stakeholders across the business to understand challenges, scope requirements, and define solutions, • Analyse current processes and identify opportunities for improvement and optimisation, • Take ownership of initiatives from concept through to delivery, go-live, and post-implementation support, • Support end-to-end project delivery, including planning, coordination, and rollout, • Work closely with internal systems teams and 3rd party providers, • Lead and coordinate testing activities, including functional testing, user acceptance testing (UAT), and integration testing, • Ensure successful implementation through training, communication, and stakeholder engagement, • Conduct post-release checks and reviews to ensure solutions are fully embedded and operational We’re looking for a naturally curious, solutions-focused individual who enjoys taking ownership and seeing things through to completion. You’ll be someone who doesn’t just support change – but drives it and owns the outcome. You may come from a background such as: Business Analyst Systems Analyst Project Analyst / Project Manager Operations or Process Improvement role You’ll bring 3+ years’ experience in a similar role within a medium to large commercial organisation Strong problem-solving and analytical skills Experience delivering projects or business improvements end-to-end Experience in business process mapping, process improvement, and SOP development Experience across the full testing lifecycle (functional, UAT, integration) Ability to work with stakeholders at all levels and build strong, credible relationships A proactive, self-motivated approach with a focus on delivery and outcomes Confidence managing both internal and external stakeholders Ability to translate ideas into clear, actionable plans Comfortable working with data to support decision-making and reporting (e.g. Excel, Power BI, or querying data from systems/databases – SQL knowledge beneficial but not essential) Desirable (Not Essential) Experience working with ERP or business systems Exposure to warehouse, logistics, or eCommerce environments Experience working with 3rd party suppliers or system providers Why Apply? A role with genuine ownership and autonomy – not just delivery, but accountability Opportunity to work on meaningful, business-critical projects Varied work across systems, operations, and change initiatives A collaborative environment working closely with systems and technical teams The chance to make a visible impact on business performance Please Note We are looking for candidates with relevant experience in analysis, projects, or business improvement. Applications without this background are unlikely to be considered. WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.

We are looking for a motivated 1st Line Technical Customer Support Analyst to join our growing support team. This role focuses on providing first‑class technical assistance to customers using Lolly EPOS solutions. Confident working in a busy customer‑facing support environment.

A digital commerce specialist in the UK is seeking a motivated 1st Line Customer Support Analyst to provide technical support for EPOS solutions. Ideal candidates will have experience with EPOS systems and strong communication skills. The role involves troubleshooting hardware and software issues, m

Business Analyst – Transformation Programme - Public Sector Hybrid Working | Braintree | 2 year fixed term contract WE Talent is supporting an organisation undergoing a significant transformation programme and is seeking a technically strong Business Analyst to support multiple strategic change workstreams. This role is heavily focused on delivering high-quality business and systems analysis, working across services and corporate functions to redesign processes, improve digital capability, and support evidence-led decision making. You will be working closely with the Head of Transformation in an integral role in the process. This is an exciting role where you can bring fresh ideas and work with autonomy. The Role Working across transformation workstreams, you will: • Lead business and systems analysis activity across change and improvement initiatives, • Map, analyse and redesign processes to drive efficiency, productivity and service improvement, • Elicit, define and translate business and technical requirements, • Analyse complex data and translate findings into clear insights and recommendations, • Support the design, testing and implementation of digital solutions, • Work closely with ICT teams and third-party suppliers to ensure systems are user-focused and fit for purpose, • Facilitate workshops and stakeholder engagement sessions across multiple levels of the organisation, • Contribute to business cases, impact assessments and implementation planning, • Monitor the effectiveness of new systems and processes and recommend ongoing improvements About You We are keen to speak with candidates who: • Have proven experience as a Business Analyst within a Public Sector / Local Government business, • Have strong technical experience delivering Business Analysis within transformation, change or digital programmes, • Are confident working across multiple projects and stakeholder groups, • Have proven experience in process mapping, requirements gathering and systems analysis, • Can translate technical information into clear, meaningful insights for business stakeholders, • Bring a collaborative, proactive approach and enjoy influencing positive change, • Have experience working with structured delivery methodologies such as Agile, Waterfall or hybrid approaches Experience working within complex environments would be beneficial. Why Apply? This is a fantastic opportunity to join a high-profile transformation programme where you will play a key role in shaping service delivery, driving efficiencies and influencing digital change. The organisation offers a collaborative environment and encourages individuals to bring ideas and make the role their own. The client offers hybrid working and a range of benefits to include flexible working and enhanced annual leave. If you would like to learn more, please contact WE Talent for a confidential discussion. WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request

If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer

A leading software company in Greater London is searching for a Support Analyst to help solve user problems and enhance system functionality.

This position emphasizes exceptional customer service and technical support. Responsibilities include managing customer support requests, maintaining ticket logs, and liaising with internal teams.

This is a great opportunity to join a collaborative, international IT support team, providing high-quality technical support while helping to improve system performance, automation, and user experience. You'll deliver hands‑on and remote technical support for end users, proactively monitor device

Ready to apply your technical mind to real‑world challenges?.

The Senior Technical Support Analyst will join a highly collaborative team providing comprehensive technical support services, including audiovisual support delivered in person at deskside, in meeting rooms, event spaces, and via Tech Hub services across the UK region. As a Senior Technical Support

Infrastructure Support Analyst/Engineer/2nd Line Support. Experience as an Infrastructure Support Analyst/Engineer/2nd Line Support. Excellent opportunity for an Infrastructure Support Analyst or Engineer with admin‑level Office 365 skills to join a transitioning business offering a comprehensiv

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project‑based work). You will join the customer support team, organiz

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

FINTEC recruit is supporting hiring an Application/Technical Support Analyst. We are seeking a technically proficient and service‑oriented support analyst who thrives in a fast‑paced, high‑pressure environment. Minimum 2 years' experience in second‑line support, ideally covering 1st to 3rd l

We are seeking a Junior Technical Support Analyst to join our growing team. You will need to troubleshoot and resolve technical issues as well as escalating more complex issues to senior team members when necessary. We do this by providing the encouragement, support and skill development that you ne

A private pharmacy in Central London seeks a Technical Support Analyst to provide hardware and software support. The role involves maintaining network infrastructure, collaborating with the IT team, and enhancing the pharmacy's technical services. Candidates should have proven experience in IT suppo

A leading insurance technology firm in Greater London is looking for a Customer Support Analyst who will engage directly with clients to resolve issues, configure the platform, and suggest improvements.

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project‑based work). You will join the customer support team, organiz

Ready to apply your technical mind to real‑world challenges?.

Technical Support Analyst – Remote, Bilingual English & French. Technical Support Analyst (TSA). Technical Support Analyst – Remote, Bilingual English & French.

As a Support Analyst at Acturis you will:. As a Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. As a Senior or Lead Customer Support Analyst you can expect to be responsible for:.

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

A leading insurance technology firm in Greater London is seeking a graduate for a customer support role.

Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staf

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. Experience in technical

Working within our service and operations environment, you will analyse, diagnose and resolve technical issues - from mapping errors and lookup updates to system failures - while supporting integration projects and collaborating across support tiers. We are looking for an Technical Support Analyst (

Ready to apply your technical mind to real‑world challenges?.

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

Ready to apply your technical mind to real‑world challenges?.

The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project-based work). You will join the customer support team, organizing,

The Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. Being first point of contact for all tech support queries via e-mail, phone or messages. Diagnose and resolve technical hardware and software issues.

A global information provider is seeking a Technical Support Analyst to deliver high-quality support to users. Candidates should have experience in technical support, familiarity with cloud services, and strong problem-solving skills. The role involves responding to technical inquiries, resolving is

Market-leading carers leave with up to 2 weeks off to support colleagues caring for family or friends. Support in achieving the career you want without limits. Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

Joining at the start of Phase 1 of an ERP implementation, you will be responsible for the end-to-end business analysis across this significant programme of work, including requirements gathering, business process documentation, and shaping future business cases to support the successful deliv

We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector.

Joining at the start of Phase 1 of an ERP implementation, you will be a key player in supporting the end-to-end business analysis across this significant programme of work, including requirements gathering, business process documentation, and shaping future business cases to support the successf

Access to our Employee Assistance Programme, offering support and counselling. A fun, supportive and inclusive work environment with regular team events. A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.

An inclusive, supportive work environment. Comprehensive training and ongoing support. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.

For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure. An inclusive, supportive work environment. Comprehensive training and ongoing support.

Working closely with your team and management, you will contribute to continuous improvement initiatives while fostering a positive, supportive, and respectful working environment. About the roleAs a Senior Operative within the cooking team, you will support the day-to-day running of the kitchen are

We offer competitive compensation, ongoing training and a supportive team culture.

Oswestry Packing Facility SY10 8NL Rotating shift pattern including days and night shifts How will you make an impact? Reporting into the Logistics & One Cheese Manager you will be responsible for overseeing logistics operations, ensuring efficient distribution, and maintaining high standards of