IT Service Desk Analyst -FTC
14 days ago
Horsham
IT Service Desk Analyst • Location: Horsham, • Job Type: Full-time Day-to-day of the role: • Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System., • Monitor and check backups, email systems, and software patches across desktops, servers, and applications., • Import data into Oracle for development and test teams., • Provide support to end users, including those in remote offices and working from home., • Manage account creation and deletion for joiners and leavers., • Install software on servers, desktops, and laptops., • Order hardware and software as needed., • Maintain the asset database and liaise with suppliers for warranty repairs., • Previous experience in a similar IT support role., • Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems., • PC troubleshooting and repair skills., • Excellent organisational and time management skills., • Ability to work with a high degree of attention to detail., • Remains calm and objective under pressure., • Effective problem-solving skills and ability to handle a diverse range of challenges., • Ability to work independently while maintaining a logical and methodical approach., • Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast., • Experience working in an ISO27001 environment.