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Location: Green Lane, Walsall Salary: £40,000 - £45,000 DOE Position: Full-time, occasional travel Reports to: Head of Customer Experience Direct Reports: 1 Ready to Transform Customer Experience? Join us at South Staffs and Cambridge Water as we shape the future of customer service. If you’re passionate about driving improvement, influencing change, and making a real impact for thousands of customers, this is your opportunity to lead the way. About The Role As Customer Service Improvement Manager, you’ll design and deliver a comprehensive improvement plan for our core customer-facing services. From leak management and service interruptions to proactive communications, you’ll lead initiatives that enhance customer experience, boost satisfaction scores, and ensure regulatory compliance. Acting as a bridge between operational teams, billing services, and senior leadership, you’ll turn insights into action and measurable results. About Us South Staffs and Cambridge Water supply over 1.7 million people with clean, reliable water every day. We’re committed to excellence, innovation, and putting customers at the heart of everything we do. Join a team that values trust, respect, responsibility, and diversity, and help us deliver outstanding service in a rapidly evolving industry. Key Responsibilities • Develop and deliver a Customer Service Improvement Plan for core water operations., • Establish performance baselines and set ambitious KPIs., • Lead cross-functional projects to improve scheduling, live network information, and proactive alerts., • Chair and manage the Customer Service Steering Committee, driving actionable outcomes., • Integrate billing and operational improvements into a unified customer experience strategy., • Monitor progress, report on KPIs, and champion continuous improvement. What You’ll Need • Proven experience in customer service improvement, process design, or change management (ideally in utilities or regulated industries)., • Strong project management and stakeholder engagement skills., • Knowledge of continuous improvement methodologies (e.g., LEAN)., • Ability to interpret data and deliver actionable insights., • Excellent communication and influencing skills., • Awareness of regulatory standards (e.g., Ofwat requirements)., • 3–5 years’ relevant experience; project management qualification desirable. What You’ll Get In Return • Competitive salary: £40,000 - £45,000 DOE, • 25 days holiday plus bank holidays Family-Friendly Leave • Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days. Financial & Life Assurance • Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options. Health & Wellbeing • Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents. Lifestyle & Perks • Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers. Professional Development • Hands-on training and ongoing career development opportunities Inclusion & Belonging • Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, and more. Performance & Recognition • Annual salary review, Reward & Recognition Scheme, and Long Service Awards. Flexibility & Opportunities • Internal Opportunities, Secondments, Hybrid working (role dependant)

Our client, a prominent entity in the public sector, is seeking a Principal Structures Engineer on a contract basis to join their dynamic Highways team. This role involves leading and managing the delivery of bridge and highway structures projects, ensuring statutory compliance, structural safety, and long-term serviceability. Key Responsibilities: Lead the planning, design, and management of bridge and highway structure maintenance and improvement works. Perform technical approvals of designs, assessments, and inspections in accordance with UK standards and guidance (e.g., DMRB, CS 450, BD 63). Supervise and develop a team of engineers and technicians, ensuring technical accuracy and compliance with legislation and standards. Manage inspections (General, Principal, Special) in line with UK standards and guidance. Oversee external consultants and contractors to ensure efficient delivery of projects on time and within budget. Prepare and review technical reports, drawings, contract documents, and procurement plans. Act as Technical Approval Authority or Checking Engineer where qualified. Ensure Health & Safety and CDM Regulations are comprehensively integrated into all activities. Job Requirements: Experience of working in a Highways Structures environment. Proficiency in inspection, assessment, and management of highway structures. Substantial post-qualification experience in bridge/structures design, maintenance, and asset mana...

Act as Product Owner within Agile teams, participating in sprint planning, daily stand-ups, and retrospectives. As Product Owner, you will act as the bridge between business needs and technical delivery. You'll translate customer requirements into actionable product roadmaps and user stories, ensuri

Become a Sales Leader helping others do the same as you. The more people you help the more you earn. Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.

They require someone with experience around setting up new sites, managing access groups and users, investigating problems/issues as they're raised. Experience of custom scripting within SharePoint sites is needed as they have some custom code that they want to make re‑usable on new site set‑ups

Lead and review Bridge strengthening and repair, inspections and assessments. Good communication, client handling and interpersonal skills plus a willingness to adapt to new challenges and to actively participate in the development of others. General civil and structural engineering support to other

The position allows for remote work, but occasional visits to the client site in Yorkshire will be needed. Initially, the contract is for 3 months with potential extensions. The role involves setting up new SharePoint sites, managing user access, and addressing any issues that arise.

Work with the SMCS IPTL, SMCS EMs, SMCS SDA, SMCS Support Manager and SMCS Software Manager to ensure that all development and post-delivery service programmes for.